Customer Excellence Manager
hace 1 mes
Mexico, Huixquilucan, Henkel Consumer Brands
Customer Excellence ManagerAt Henkel, you can build on a strong legacy and leading positions in both industrial and consumer businesses to reimagine and improve life every day. If you love challenging the status quo, join our community of over 50,000 pioneers around the globe. Our teams at Henkel Adhesive Technologies help to transform entire industries and provide our customers with a competitive advantage through adhesives, sealants and functional coatings. With our trusted brands, our cutting-edge technologies and our disruptive solutions, you will have countless opportunities to explore new paths and develop your skills. Grow within our future-led businesses, our diverse and vibrant culture and find a place where you simply belong. All to leave your mark for more sustainable growth.
Dare to make an impact?
YOUR ROLE- Strives for efficient execution of Customer Service activities within the region
- Develops, manages and completes regional CS projects that contribute to service levels, business growth, efficiencies within the region
- Measures the adherence of CS teams to CS strategic vision, working processes, business standards, CS KPIs, cost management
- Identifies and implements improvement plans as required regionally
- Leads CPFR team, to guarantee service levels
- Provides support to improve cross-functional / departmental working as well as efficiency and service level optimization
- Delivers high level service and improves planning accuracy
- Systematicaly develops Teams and Talent in respective Customer Service organisation
- Experience working in logistics, with a wide knowledge among supply chain of at least 10 years, required
- Experience leading CPFR Teams, working with Walmart, Chedarui, and similar
- Advanced english needed
- Experience in leadership roles, handling large teams
- Knowledge in supply planning, demand planning, logistics, needed
At Henkel, we come from a broad range of backgrounds, perspectives, and life experiences. We believe the uniqueness of all our employees is the power in us. Become part of the team and bring your uniqueness to us We welcome all applications across different genders, origins, cultures, religions, sexual orientations, disabilities, and generations.
JOB ID: req61651 Contract & Job type: Regular - Full Time Contact information for application-related questions: Please do not use this email address for sending your application or CV. To apply, please click on the "Apply Now" button below. Applications sent via e-mail will not be accepted.Tenemos otros empleos actuales relacionados con este campo que puede encontrar a continuación
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