JD Edwards Support Engineer
hace 3 semanas
As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.
Responsibilities
As a Support Engineer, you will be the technical interface to customers for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.
JD Edwards EnterpriseOne Functional Product Support Engineer - as a primary point of contact for customers, to resolve JDE functional related issues. Always ready to learn new technologies and share learnings through Knowledge management, Automation, Communities and Trainings.
Candidate Background and Experience
- . (University degree) in technical field or equivalent experience required.
- 4+ years relevant experience, preferably 2+ years on JD Edwards EnterpriseOne
Functional Expertise
- Functional knowledge on one or more JDE modules (Manufacturing, Distribution, Finance, HCM)
- Understanding of JDE architecture
- Technical knowledge on any Database, Operating system, XML, Java or others preferred
- Strong functional troubleshooting skills
- JD Edwards on Oracle Cloud knowledge preferred
Other Skills
- Good communication skills in English (written and spoken)
- Ability to handle multiple priorities effectively and efficiently
- Team Player, eager to learn new technologies and share knowledge
- Positive attitude towards providing Outstanding Customer Service
Required Skills
JDE Functional knowledge (MFG, DIST, FIN or HCM)Career Level -
As a Sr. Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended maintenance and use of Oracle products. Have an understanding of all Oracle products in their competencies and in-depth knowledge of several products and/or platforms. Also, you should be highly experienced in multiple platforms and be able to complete assigned duties with minimal direction from management. In this position, you will routinely act independently while researching and developing solutions to customer issues.
-
Jd Edwards Support Engineer
hace 4 semanas
Zapopan, México Oracle A tiempo completoAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...
-
Technical Analyst Support
hace 1 mes
Zapopan, México Oracle A tiempo completoExperience in the accounting lifecycle with knowledge of common enterprise structures setup, transaction processing, financial reporting, interfaces, period close processes and activities, knowledge of Oracle Hyperion Essbase Cube, Smart View and Financial Reporting Workspace are highly desired. Support or Consulting experience with Oracle Financials or...
-
Support Engineer Jr
hace 4 semanas
Zapopan, México Oracle A tiempo completo**What you´ll do...** - As a member of the Intelligent Operations team, you will be responsible for: _ L1 Support, monitoring of the performance and other proactive thresholds for the Oracle SSC Customers This includes, but is not limited to: - Monitor Oracle Cloud Management Dashboards for OCI customers. - Acknowledge alerts and inform customers of...
-
Customer Support
hace 1 mes
Zapopan, México Mphasis A tiempo completoCompliance support to regulations in the Americas. This support includes but is not limited to support compliance and go to market activities including reporting, regulation tracking, messaging support, sales communication needs and database updating. - Intermediate / advanced English written and spoken - Engineer in sustainability, industrial, environmental...
-
Technical Analyst 3-support
hace 1 mes
Zapopan, México Oracle A tiempo completo**Customer Support - Senior Technical Support Analyst - Fusion Cloud** **Detailed Description and Job Requirements - External** As a Senior Support Engineer, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs) and Value-Added Resellers (VARs) for resolution of problems related to the installation, recommended...
-
Technical Analyst Support
hace 1 mes
Zapopan, México Oracle A tiempo completoExperience in the accounting lifecycle with knowledge of common enterprise structures setup, transaction processing, financial reporting, interfaces, period close processes and activities, knowledge of Oracle Hyperion Essbase Cube, Smart View and Financial Reporting Workspace are highly desired. Support or Consulting experience with Oracle Financials or...
-
Peoplesoft Tools Support Engineer
hace 1 mes
Zapopan, México Oracle A tiempo completo**Preferred Qualifications Education & Experience**: - B.A./B.S. (University degree) in a technical field or equivalent experience required - 4+ years relevant working experience (preferably 2 years + of working with Oracle/PeopleSoft products) - Prior experience in providing technical customer support - Technical experience with working on Application...
-
Technical Support Engineer
hace 4 semanas
Zapopan, México Oracle A tiempo completoOracle B2C Service is a comprehensive cloud-based customer service and support software platform designed to help businesses and organizations manage and improve their customer service operations. It provides a range of features and capabilities that empower organizations to deliver exceptional customer service, streamline support processes, and enhance...
-
PeopleSoft Tools Support Engineer
hace 3 semanas
Zapopan, México Oracle A tiempo completoPreferred Qualifications Education & Experience: - ./. (University degree) in a technical field or equivalent experience required - 4+ years relevant working experience (preferably 2 years + of working with Oracle/PeopleSoft products) - Prior experience in providing technical customer support - Technical experience with working on Application Engines,...
-
Technical Support Engineer
hace 1 semana
Zapopan, México Oracle A tiempo completoAs a member of the Oracle SaaS Cloud Central team, you will be responsible for: - Post-sales technical support of all SaaS Cloud Administrative activities. - This includes, but is not limited to, support of: - Environment refreshes (Moving data from a source environment to a target environment) - Planned and unplanned outages - Oracle SaaS Cloud Portal...
-
PeopleSoft HCM
hace 3 semanas
Zapopan, México Oracle A tiempo completoPreferred Qualifications Education & Experience: - ./. in a technical field such as computer engineering or equivalent experience required - 4+ years relevant working experience preferably working with Oracle/PeopleSoft HCM products - Prior relevant experience in providing technical customer support - Technical experience with working on Application...
-
Technical Support Engineer
hace 5 días
Zapopan, México Oracle A tiempo completoAs a member of the Oracle SaaS Cloud Central team, you will be responsible for: Post-sales technical support of all SaaS Cloud Administrative activities. This includes, but is not limited to, support of: Environment refreshes (Moving data from a source environment to a target environment) Planned and unplanned outages Oracle SaaS Cloud Portal features &...
-
Technical Analyst 1-support
hace 1 mes
Zapopan, México Oracle A tiempo completoAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...
-
Technical Support Fusion Order Management Cloud
hace 3 semanas
Zapopan, México Oracle A tiempo completoAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...
-
Software Support Engineer Iii L2
hace 1 mes
Zapopan, México Toshiba Global Commerce Solutions, Inc. A tiempo completo**The company** Toshiba is a provider of technology services for retail businesses to create high-quality digital platforms and products that accelerate time to market. Our diverse and adaptable teams provide the right mix of solutions and methodologies to deliver results as we collaborate with our clients' teams to foster innovation through continuous...
-
Civil Engineer Ii
hace 4 semanas
Zapopan, México Cadencia A tiempo completo**Civil Engineer - Job description.** We are currently looking for a civil project engineer to help fulfill our work load needs. **CIVIL ENGINEER** **Specific qualifications and abilities should include**: - Experience as a Professional Engineer - A solid understanding of civil design and construction standards and environmental conditions/constraints -...
-
PeopleSoft HCM
hace 3 semanas
Zapopan, Jal., México Ll Oefentherapie A tiempo completoPreferred Qualifications Education & Experience: - B.A./B.S. in a technical field such as computer engineering or equivalent experience required - 4+ years relevant working experience preferably working with Oracle/PeopleSoft HCM products - Prior relevant experience in providing technical customer support - Technical experience with working on Application...
-
On-site Support Engineer
hace 1 mes
Zapopan, México Stefanini México A tiempo completo¡Be a part of **Stefanini**! At Stefanini we are more than 30,000 geniuses, connected from more than 40 countries, we co-create a better future. **Requirements**: - 2+ years corporate computer support with strong emphasis on Microsoft Windows - English advanced knowledge - Availability to work on-site in Zapopan, Jalisco - Advanced level troubleshooting...
-
Technical Support Fusion Order Management Cloud
hace 5 días
Zapopan, Jal., México Ll Oefentherapie A tiempo completoAs a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our...
-
Manufacturing Engineer
hace 4 semanas
Zapopan, México Quantum Storage Mexico S. de R.L. de C.V A tiempo completoAs part of the Advanced Manufacturing team the Manufacturing Engineer Develops, implements and maintains methods, operations, sequence and processes in the manufacture or fabrication of parts, components, sub-assemblies and final assemblies. Resolves issue with daily processes and build. Works closely with the Quality and Test departments to maintain and...