Client Development Manager
hace 4 semanas
Job Description
We are looking for a Client Development Manager to join our sales team in Mexico reporting directly to the Head of Expansion. As a pivotal member of our team, you will play a crucial role in maintaining and nurturing our current business relationships while driving the renewal of existing accounts with a focus on our Media, Advertising, and Data platforms. Your efforts will be instrumental in ensuring the continued success and satisfaction of our valued clients.
Responsibilities:
Cultivate and strengthen relationships with assigned accounts, promoting awareness of Epsilon's solutions and fostering long-term partnerships. Collaborate with clients to understand their business objectives, campaign briefs, and target audiences, and strategize how Epsilon's offerings can effectively meet their needs. Drive product adoption and revenue growth by implementing strategic cross-selling and upselling initiatives tailored to each client's unique requirements. Serve as an advocate for client training and service enhancements, ensuring that customer needs are met with excellence and efficiency. Lead the renewal process for existing accounts, surpassing renewal targets through proactive engagement and exceptional service delivery. Proactively address client concerns and challenges, championing the overall health and satisfaction of client relationships. Work closely with our internal Customer Success and Operations teams to promptly address customer inquiries and resolve issues, ensuring a seamless experience for our clients.Qualifications
5 years' experience selling Advertising and/or Marketing technology products, preferably at multinational or leading national companies. Demonstrated track record of successfully managing a diverse portfolio of accounts, with a focus on delivering exceptional customer service and driving business growth. Deeply committed to delivering a superior customer experience, with a strong orientation towards customer satisfaction and retention. Exceptional communication skills, adept at conveying complex ideas and building rapport with clients and internal teams. Highly collaborative and team-oriented, excelling in fast-paced, cross-functional environments. Self-motivated and results-driven, with a focus on surpassing performance targets. Proficient in English for business discussions and correspondence at an intermediate level. Experience with CRM software is advantageous, showcasing efficiency and technology utilization.-
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