Principal Advanced Services Engineer Exadata

hace 7 meses

Zapopan, México Oracle A tiempo completo

The team’s main responsibility is to troubleshoot highly complex technical issues related to the Oracle Exadata stack and within areas like Real Application Clusters, High Availability, Data Guard, Corruption, Backup and Recovery, RMAN, Performance, Memory Management, Parallel query, Query tuning, Storage, ASM, Security, Networking, Storage and Linux operating system. The Engineer should have good hands on experience on Linux, Unix and/or Solaris platforms. The selected candidates are expected to work in partnership with customers, other support engineers and developers to deliver a superior ownership experience to the customer. The selected candidate will have opportunities to become an Expert / Guru in Oracle Database, Exadata and Cloud technologies. The candidate will be widely regarded as a subject matter expert in their current role and will demonstrate the ability to resolve complex problems or identify acceptable workarounds. He/she should be able to perform their assigned duties with a great degree of independence requiring minimal direction. The Engineer is expected to be a key member of the technical problem solving as well as problem avoidance team, routinely sought after to address extremely complex, critical customer issues. 

RESPONSIBILITIES

The main role of a Support engineer is to troubleshoot highly complex technical problems (related to Oracle Database/Exadata) requiring a high level of technical expertise

• Works directly with customers

• Consults with Management in directing resolution of critical Customer situations

• Consults with Customers on complex use of Oracle products

• Achieves knowledge transfer through development and delivery of training, knowledge sessions, mentoring etc.

• Analyzes work load, determines best practices and implements changes to improve productivity

• Proactively contribute to increasing the team efficiency by sharing knowledge, providing feedback about best practices, writing tools / utilities

Who are we looking for?

QUALIFICATIONS

• Technical degree . BE / / / MCA / . in Computer Science / Engineering / Math / Physics / Chemistry or proven professional and technical experience.

• Greater than 10 years of industry experience

TECHNICAL SKILLS

We are looking for a core technical person, who has hands-on Database administration experience on UNIX/Linux and/or worked as L3 level support engineer and/or having equivalent knowledge. You should have expertise in Exadata Administration, Real Application Cluster (RAC), Dataguard & ASM/Storage areas. Operating systems expertise / SA & general awareness on rest of the areas mentioned below, will be an added advantage

• Exadata architecture knowledge and administration

• Exadata Hardware issues Diagnosis 

• Exadata Nodes Performance and troubleshooting

• Exadata Software Patching and Upgrade

• Exachk analysis and implementation of proactive/reactive enhancements. 

• Exadata Storage Administration

• Experience working with OEDA and exadata storage expansion

• Database architecture knowledge and administration

• Thorough understanding of the Oracle database features

• Extensive hands on interaction with large Database management systems

• Backup & Recovery, RMAN, knowledge of various restore & recovery scenarios.

• Performance Tuning, Parallel query, Query tuning

• Networking

• General UNIX/Linux concepts & Administration

PERSONAL ATTRIBUTES

• Self-driven and result oriented

• Strong Problem solving/analytical skills

• Strong customer support and client relation skills

• Effective communication (verbal & written)

• Focus on relationships (internal & external)

• Strong willingness to learn new things and share them with others

• Influencing/negotiating

• Team player

• Customer focused

• Confident and decisive

• Enthusiasm

• Flexibility

• Coaching/knowledge transfer Ability

• Ability to write technical Bulletins

Career Level - IC5

As a member of the CSS organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.

As a Principal Support Engineer, you will offer strategic technical support to assure the highest level of customer satisfaction. A primary focus is to create/utilize automated technology and instrumentation to diagnose, document, and resolve/avoid customer issues. 

Leading contributor individually and as a team member, providing direction and mentoring to others. Work is non-routine and very complex, involving the application of advanced technical/business skills in area of specialization.

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