EUC Desktop Support
hace 6 meses
Responsibilities:
Manage Desktop Devices (hardware, software and connectivity) incidents through to resolution. Manage IMAC and desk side support services. Manage hard and soft break fix services for laptops and desktops. Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on Desktop (Field Users) Devices for their entire lifecycle (including the remote management of Desktop Devices using appropriate tools). Support, Manage, Optimize and Maintain the configuration and installation of the Desktop, to include, but not limited to, patch updates, hardware replacements, with spares provided by vendor. Analyse Service Desk calls for Desktop Devices and incident data to identify and advice Customer of any potential user training requirement and automation. Ensure that each Desktop Device is installed with the appropriate Desktop image. Manage Desktop Devices (hardware and software) incidents through to resolution. Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements Provide VIP support for Desk side issues per contract and be point of contact at the site for all IT related issues if no other IT support team unavailable like for MI calls. Requirements: Knowledge and experience on windows 7 OS Good to have – knowledge in AD and smart hands and feet support. Good to have – knowledge and experience of supporting MAC devices and tablets Experience with Service management tool – ex – Service now Should have good expertise on EUC tools, remote support tools, MS office and outlook. Preferable to have a good understanding of Lync, VPN, and mobile device support. Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management Associate degree (A.A.) or equivalent from three-year College or technical school with an emphasis in electronics required; Bachelor's Degree preferred.-
Desktop Support Engineer
hace 2 meses
Monterrey, México Linear International LTD A tiempo completo**Responsibilities**: - Resolve support escalations from the Service Desk and 2nd/3rd Line teams - Deskside support and troubleshooting - Maintain ticket updates in the ITSM Management Tool (Service Now) and ensure customer and stakeholders remain informed - Resolve tickets within SLA - Build PC’s and Macs as per defined...
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Desktop Support Engineer
hace 4 semanas
Monterrey, Nuevo León, México NTT DATA A tiempo completoJob SummaryNTT DATA is seeking a Desktop Support Technician to join our team in Mexico. This role involves providing technical support for desktop, notebook, and printer issues, including basic configuration and simple parts replacement.About the RoleThis position requires basic knowledge of Windows operating systems and client service skills. The ideal...
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Desktop Support Field Engineer
hace 1 semana
Monterrey, Nuevo León, México Ntt Data A tiempo completoAbout NTT DATA">We are a leading IT services provider, offering innovative solutions to our clients worldwide. Our team in Monterrey, Mexico is seeking a skilled Desktop Support Field Engineer to join our ranks.The successful candidate will be responsible for performing basic configuration of desktop/notebook/printers and assisting with simple parts...
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Desktop Support Technician
hace 1 semana
Monterrey, México NTT DATA A tiempo completo**Req ID**: 302082 We are currently seeking a Desktop Support Technician - Field Tech to join our team in Monterrey, Nuevo León (MX-NLE), Mexico (MX). Performs basic configuration of desktop / notebook /printers. - May assist with simple parts replacementand repair on desktops /notebooks/ printers. - Travel may be required *Basic knowledge of Window...
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Desktop Support Specialist
hace 4 semanas
Monterrey, Nuevo León, México Ntt Data A tiempo completoReq ID: 296294Provide technical support for desktop, notebook, and printer configurations.Assist with basic repairs and parts replacement for desktops, notebooks, and printers.Travel may be required.About the RoleThe ideal candidate will possess basic knowledge of Windows operating systems and excellent client service skills.About NTT DATANTT DATA is an...
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Desktop Support Technician
hace 2 meses
Monterrey, México NTT DATA A tiempo completo**Req ID**: 296294 We are currently seeking a Desktop Support Technician - Field Tech to join our team in Monterrey, Nuevo León (MX-NLE), Mexico (MX). Performs basic configuration of desktop / notebook /printers. - May assist with simple parts replacementand repair on desktops /notebooks/ printers. - Travel may be required *Basic knowledge of Window...
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Desktop Support Analyst
hace 6 meses
Monterrey, México DYOPATH A tiempo completoDYOPATH, a leading Managed Service Provider (MSP), was founded to empower organizations by delivering trusted IT solutions. At DYOPATH, we pursue both purpose and success, knowing one will ultimately lead to the other. Our core values foster a culture that promotes accountability, excellence, exceptional customer service, and sustainability. Our team is...
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End User Computing Engineer Iii
hace 6 meses
Monterrey, México GM Financial A tiempo completoWhy GMF?: GM Financial International Operations conducts business in Latin America and China. International Operations offers a wide range of wholesale and retail automotive financing products to dealers and their customers. The strength of the international business lies in its ability to tailor its products to meet unique dealer needs, consumer preferences...
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Desktop Support Tech
hace 1 mes
Monterrey, México Epicor A tiempo completoThe Desktop Support Specialists provides assistance in the monitoring, maintenance, troubleshooting, escalation and resolution of network, server and other system or hardware routine issues. - Recommends hardware and software, including new acquisitions and upgrades, based on requirements. - Responsible for hardware installs, documentation, user training,...
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Desktop Support Technician
hace 1 mes
Monterrey, México NTT DATA Services A tiempo completoReq ID: 296297 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Desktop Support Technician - Field Tech to join our team in Monterrey, Nuevo León (MX-NLE), Mexico (MX).Performs...
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Desktop Support Technician
hace 1 mes
Monterrey, México NTT DATA A tiempo completoJob Description Req ID: 296297 NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.We are currently seeking a Desktop Support Technician - Field Tech to join our team in Monterrey, Nuevo León (MX-NLE), Mexico...
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Enterprise Computing Infrastructure Specialist
hace 1 semana
Monterrey, Nuevo León, México Gm Financial A tiempo completoAbout the RoleThis position requires a highly skilled Enterprise Computing Infrastructure Specialist to work with business clients, IT departments, and vendors to maintain the end-user technology stack. The specialist will focus on Microsoft Endpoint Management Configuration Manager (MEMCM/SCCM), Group Policy, Virtual Desktop Infrastructure (VDI), Windows...
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Technical Support Specialist
hace 1 semana
Monterrey, Nuevo León, México Atos A tiempo completo**Atos: A Global Leader in Digital Transformation**We are Atos, the global leader in secure and decarbonized digital. Our purpose is to help design the future of the information space.As a Technical Support Specialist, you will play a crucial role in our team by providing prompt and professional desktop service to our clients.**Job Summary**We are seeking an...
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Technical Support Associate
hace 4 semanas
Monterrey, Nuevo León, México Ntt Data A tiempo completo**Job Summary**We are seeking a skilled Technical Support Associate to join our team in Mexico. As a Technical Support Associate, you will be responsible for performing basic configuration of desktop / notebook / printers. This role may also involve assisting with simple parts replacement and repair on desktops / notebooks / printers.**Key...
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Senior IT Support Specialist
hace 3 semanas
Monterrey, Nuevo León, México NTT DATA A tiempo completoAbout the RoleWe are seeking a highly skilled Senior IT Support Specialist to join our team in Monterrey, Mexico. The successful candidate will be responsible for performing basic configuration of desktop/notebook/printers and assisting with simple parts replacement and repair on desktops/notebooks/printers.ResponsibilitiesPerform basic configuration of...
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Technical Support Specialist
hace 3 semanas
Monterrey, Nuevo León, México Hashmap A tiempo completoJob Description:We are seeking a skilled Field Tech Senior Representative to work in Monterrey, Nuevo León, Mexico.The ideal candidate will possess basic knowledge of Windows operating systems and excellent client service skills.About the Role:This position involves performing basic desktop/notebook/printers configuration, assisting with simple parts...
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Onsite Tech Support
hace 2 semanas
Monterrey, México Atos A tiempo completo**Job Applicant Privacy Notice**: **Onsite Tech Support - Saltillo MEX**: - Publication Date: Nov 25, 2024- Ref. No: 524129- Location: Monterrey, MX**Who we are.** Together we create **reliable and responsive digital foundations** for the world’s businesses, institutions, and communities. Learn more on **Advancing what matters** **The future is our...
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Help Desk Specialist
hace 1 semana
Monterrey, Nuevo León, México NTT DATA A tiempo completoAbout the Role">We are currently seeking a highly skilled Desktop Support Technician - Field Tech to join our team in Monterrey, Nuevo León (MX-NLE), Mexico.">Key Responsibilities:">">Perform basic configuration of desktop / notebook / printers">May assist with simple parts replacement and repair on desktops / notebooks / printers">Travel may be...
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Support Infrastructure Engineer
hace 4 semanas
Monterrey, Nuevo León, México Endava A tiempo completoAbout EndavaEndava is a global leader in next-generation technology services and consulting. Our infrastructure specialists play a crucial role in designing and implementing back-end services, ensuring reliability, security, and scalability for all platform layers within our solutions.Job OverviewThis Support Infrastructure Engineer position offers an...
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Service Desk
hace 6 meses
Monterrey, México Fixity technologies A tiempo completo**What you’ll do**: - Ensure proper recording, documentation, and closure. - Provide Remote resolution to issues/queries where applicable. - Act as an interface between the third-party vendors to coordinate, log, track and follow up till the end of ticket lifecycle. - Single point of contact for the end users related to Issues/Requests - Log, Track,...