Spec, IT Infrastructure Support

hace 1 semana


Monterrey, México Polaris A tiempo completo

IT Client Support Specialist deploy and support the systems and technologies required by corporate, manufacturing, and distribution center users in a global enterprise environment. In addition to supporting all technology needs of Polaris employees, IT Client Support Specialist may also assist in providing local hands on support for corporate tier 3 IS teams. 


ESSENTIAL DUTIES & RESPONSIBILITIES:

Assess and prioritize daily work based on outstanding Worldwide Service Desk issues  Ticket and time tracking using our ITSM solution, ServiceNow  Provide rapid-response support to all distribution centers, corporate offices, and manufacturing facilities  Support of devices such as laptops, desktops, handheld barcode scanners, custom workstations, label printers, and other proprietary technology  Support of Windows based operating systems and Microsoft Office applications as well as other out of the box and developed software packages  Administration of Active Directory and O365 for all user and end-user system objects  Provide local hands on support for corporate tier 3 IS teams including problem reporting and resolution for distribution centers, corporate offices, and manufacturing facilities  Maintain ongoing computer refreshes and setups  Create documentation, standard work, and knowledge base articles  Act as a local resource for Worldwide Service Desk projects  Participation in after hours on-call support may be required 

SKILLS AND EXPERIENCE

3-5 years’ experience working in an enterprise helpdesk setting required Must have Professional Title certificate Intermediate/Advanced English communication skills Advanced knowledge of modern computer hardware, wired and wireless networking, handheld barcode scanners, IP phones, printers, and peripheral computer equipment required  Advanced knowledge of Windows 7, Windows 10, and server operating systems required  Experience configuring and maintaining laptops and desktops in an enterprise environment required  Experience with Microsoft Office 2016 and above, specifically Outlook, Word, Excel, and PowerPoint  Self-motivated with the ability to work independently and/or collaboratively with remote peers  Excellent communication and customer service skills required 


WORKING CONDITIONS:

Required to work 3rd shift onsite support (one week, every 3rd week) Manual and physical dexterity required  Must be able to lift 40 + pound equipment  Warehouse, office, and manufacturing environment  Occasional travel may be required 

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