IT Delivery Support Specialist

hace 17 horas


Monterrey, Nuevo León, México Emerson A tiempo completo

Job Summary

We are seeking a skilled IT Delivery Support Specialist to join our team at Emerson. As a key member of our IT department, you will be responsible for delivering high-quality IT services to our employees.

Key Responsibilities

  1. Plan and administer IT services to ensure optimal support for end-users.
  2. Provide information and assist the IT Service Delivery Supervisor as needed.
  3. Enforce Emerson policies regarding IT management, security, standards, and procedures.
  4. Assist users with business proposal generation, adhering to our standards and policies.
  5. Support and maintain the IT Infrastructure security standards, ensuring compliance with the Emerson security policy.
  6. Maintain relevant IT documentation and ensure it is up-to-date.
  7. Support and maintain the IT Infrastructure systems and data access in collaboration with the Service Desk.
  8. Support and maintain the IT Infrastructure backup and recovery, including Disaster Recovery Planning.
  9. Support and maintain the IT Infrastructure asset management, including Hardware lifecycle management and SW licensing.
  10. Support the appropriate level of service for a centrally provided and maintained IT Infrastructure for servers, clients, printers, and other standardized peripherals.

Requirements

  • College/University degree in a related field or equivalent experience.
  • 0-3 years' experience within a general IT environment.
  • Skills/Knowhow:
    • VMware ESXi / VCenter knowledge.
    • Windows Server 2008/2012/2016.
    • Cisco networking knowledge.
    • CITRIX; MS Remote Access.
    • Active Directory, GPO & policy design and support.
    • Security & Compliance tools (e.g. Ivanti/LanDesk, WSUS, Symantec, FireEye).
    • IP networking administration and services including DNS, DHCP.

Additional Requirements

  • Availability to travel in the designated area/country.
  • Flexible towards working hours for maintenance activities.

Language

English.


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