Tech Support Lead

hace 3 meses

Miguel Hidalgo, México PepsiCo A tiempo completo
Overview

We Are PepsiCo

Join PepsiCo and Dare for Better We are the perfect place for curious people, thinkers and change agents. From leadership to front lines, we're excited about the future and working together to make the world a better place.

Being part of PepsiCo means being part of one of the largest food and beverage companies in the world, with our iconic brands consumed more than a billion times a day in more than 200 countries. 

Our product portfolio, which includes 22 of the world's most iconic brands, such as Sabritas, Gamesa, Quaker, Pepsi, Gatorade and Sonrics, has been a part of Mexican homes for more than 116 years.

A career at PepsiCo means working in a culture where all people are welcome. Here, you can dare to be you. No matter who you are, where you're from, or who you love, you can always influence the people around you and make a positive impact in the world.

Know more: PepsiCoJobs

Join PepsiCo, dare for better.

Responsibilities

The Opportunity

The Tech Support Lead will lead a team of data engineers, database developers, and data analysts to sustain and enhance existing data analytic and dashboard solutions for supply chain performance managers, decision-makers, specialists, and frontline personnel. This role will oversee the support team activities and ensure that end user's questions and issues are addressed promptly and effectively. In addition to leading the sustainment team, this role will also lead enhancement activities and participate in technical development. 

Your Impact

As a Tech Support Lead, your responsibilities would consist of:

Project Management:

Lead the support agenda for analytics tools, including box monitoring, response, and communications to users and prioritization of support issues. Ensure that analytical solutions are running efficiently and up to date and support SLAs are met. Own end-to-end analytic solutions, including UX, Data Models, ETL Design and Code, Front End (Tableau, PowerBI Dashboards, or Web Apps) and the support documentation. Oversee the team to maintain and enhance the existing analytical solutions. Ensure that documentation is kept up to date. Lead enhancement activities in an Agile approach, using Azure DevOps to organize, track, and measure the team's progress. Partner with IT and data subject matter experts to assess each project's requirements and available data limitations. Identify paths to resolution or alternative options, incorporating these into the project. Host and drive various venues, including support ticket assignments, critical issue/incident resolutions, and enhancement prioritization. Implement and oversee quality assurance processes to ensure the reliability and performance of the existing analytical solutions. Conduct testing and code reviews, data exploration, and data validations for defects and enhancements.

Stakeholder Engagement:

Partner closely with End users and Stakeholders from Field to understand business and analytics needs. Collaborate, consult with, and inform various stakeholders to ensure visibility and alignment throughout the support and enhancement process.

Team Leadership and Development:

Lead junior team members and direct reports through coaching, exposure to challenges, and training. Identify strengths and opportunities for direct reports and action plans to guide their development. Ensure support analysts are trained and capable. Cross-train the team members to handle workload fluctuations, vacations, and turnovers. As time permits, provide opportunities for support analysts to participate as data engineers or visualization developers within various projects. Qualifications

¿Who Are We Looking For?

Fluent in English Advanced SQL experience. Intermediate to advanced Python experience. Intermediate to advanced Tableau or Power BI experience. Bachelor's degree or equivalent work experience in business systems or information technology

If this is an opportunity that interests you, we encourage you to apply even if you do not meet 100% of the requirements.

What can you expect from us:

Opportunities to learn and develop every day through a wide range of programs. Internal digital platforms that promote self-learning. Development programs according to Leadership skills. Specialized training according to the role. Learning experiences with internal and external providers. We love to celebrate success, which is why we have recognition programs for seniority, behavior, leadership, moments of life, among others. Financial wellness programs that will help you reach your goals in all stages of life. A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle. And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a work force and innovation for the organization.

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