Duty Manager Aeropuerto
hace 1 mes
Swissport es el proveedor de servicios de aviación más grande del mundo con operaciones globales en más de 280 aeropuertos en 45 países en seis continentes y una base de empleados de 48 000 colegas.
Creemos que nuestra gente es lo que nos diferencia de nuestra competencia, estamos comprometidos a adquirir talento innovador en todos los niveles de nuestra organización, por lo que al integrarte con nosotros estarás formando parte de una empresa líder mundial que ofrece servicios de asistencia en tierra, de carga y pasajeros a más de 300 millones de personas al año.
Objetivo de la Posición
Responsabilidad total en la organización de operaciones terrestres de la estación Desarrollar, mantener excelentes relaciones con clientes y autoridadesResponsabilidades:
Mantener los mejores servicios posibles de manejo a diario Planificación óptima del personal Mantener estándares de calidad y seguridad Familiarizarse con el plan de emergencia del aeropuerto local y desarrollar un concepto interno Mantener el GSE en buenas condiciones Estricta implementación del presupuesto de operación Ser respetuoso con el medio ambiente Aprovechar todos los potenciales de ahorro de costos e ingresos Comunicar en tiempo y forma apropiados tanto a clientes internos como a clientes externos la estrategia y mecanismos de ventas y mercadeo de los servicios Elaboración precisa de análisis pro-forma para cada cliente potencial Entrevistas periódicas con clientes para obtener retroalimentación con respecto al nivel de satisfacción en el servicio Seguimiento apropiado a quejas de clientes Comunicación de las necesidades de los clientes a las áreas involucradas Solicitar en el tiempo y forma adecuados la información requerida de otros departamentos para la elaboración de reportes y análisis pro-forma y de mercadeo. Elaboración, comunicación y seguimiento de los términos de servicio en los contratos, tarifa, vencimiento, penalizaciones y otras cláusulas especiales. Elaboración precisa de análisis de factibilidad para el arranque de nuevos proyectos y para la apertura de nuevas estacionesRequisitos:
Educación Media Superior. Experiencia de 2 años en servicios aeroportuarios. Tener apego a lineamientos, manejo de personal, negociación, solución de situaciones bajo presión, atención a clientes Inglés - Deseable Conocimientos en legislación aeroportuariaEn swissport, creemos en la diversidad, la igualdad de oportunidades y el poder de nuestros valores para impulsar nuestro éxito. Nos comprometemos a proporcionar un lugar de trabajo que fomente la inclusión y en el que todos será tomados en cuenta para postularse al empleo, sin ninguna distinción.
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