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Counselor II-Consumer Travel

hace 2 meses

Mexico City AMEX A tiempo completo

You Lead the Way. Weve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, youll learn and grow as we help you create a career journey thats unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, youll be recognized for your contributions, leadership, and impactevery colleague has the opportunity to share in the companys success. Together, well win as a team, striving to uphold our and powerful backing promise to provide the worlds best customer experience every day. And well do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

Serves American Express Card Members around the world with a full range of travel services, from trip planning and booking to enhancing the broader travel experience. Provide exclusive Travel & Lifestyle services to Centurion & Platinum Card Members, creating unique experiences by effectivelly comunicating the value proposition of each product.

Responsibilities:

·Book and sell the following luxury services:

·Air tickets

·Luxury hotel reservations

·Car rental

·Cruises

·Taylor made travel itineraries.

·VIP services

·Lifestyle request such as dinning, sports and worldwide exclusive events

·Achieve call center metrics

·Sales

·Lounges

Minimum Qualifications

·Strong Travel and lifestyle knowledge

·Superior knowledge of fine dining, premium retail products, services, travel, sports etc

·Customer service and sales experience

·Active listening and excellent written and verbal skills

·Problem solving oriented.

·Teamplayer and ability to work under pressure.

·Passion for service and Focus on Customer satisfaction.

·Ability to follow up on complex requests.

·Excellent attention to detail

·Proactivity and Decision making

·Strong coaching and feedback provider

·Self- Drivenand Conflict management

· English proficiency - Essential

· Portuguese Advance recommended

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.