Support Engineer

hace 2 semanas

Monterrey, México Blue Yonder A tiempo completo

Blue Yonder Title:

Support Engineer

Other Comparable titles:

•Functional Analyst / Technical Consultant

Overview:

•Leading AI-driven Global Supply Chain Solutions Software Product Company and one of Glassdoor’s “Best Places to Work”

•Seeking an astute individual that has a strong techno functional foundation to support BY WMS Solutions

Scope:

•Core responsibilities to include WMS support for SaaS accounts hosted in cloud native (we use Azure)

•The team currently comprises of 300+ global associates across North America, Europe, India / LATAM (COE) and APAC and is expected to grow rapidly.

What you’ll do:

•Work with cross functional teams including Product Development, Consulting and Cloud services

• Work with monitoring systems to identify and apply corrective actions when alerts are triggered.

•Demonstrate sense of urgency and proactiveness to get problems resolved.

•This position may require 24x7/Weekend coverage and response to systems alerts during 'on-call' periods.

•provide excellent customer experience and solution support to BY customers with ownership, proactive and innovative approach

• passionately collaborates and engages within and beyond his/her team with empathy

• consistently demonstrates customer centricity and relentless attitude to innovate through team work

• add value by developing knowledge article as well as working on operational improvements

What we are looking for:

•Bachelor’s degree and 2 to 4 years of experience in IT preferred WMS Product Support

•Must have effective oral and written communications skills and the ability to work successfully with internal and external stakeholders

•Basic understanding ot network concepts

•Intermediate in Windows and Linux

•Understainding of mission critical systems concept

•Builds and demonstrates basic competency in product and domain, Azure & relevant tools and technologies, solution architecture etc

•Basic understanding of Customer business and processes

•Intermediate in MS Excel

•Basic Knowledge of PL/SQL

•Ability to follow SOP

Our Values


If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

Diversity, Inclusion, Value & Equality (DIVE) is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inaugural Diversity Report which outlines our commitment to change, and our video celebrating the differences in all of us in the words of some of our associates from around the world.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

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