Empleos actuales relacionados con Sr Support Engineer - Monterrey, Nuevo León - Jda Software
-
Senior Support Engineer
hace 6 días
Monterrey, Nuevo León, México Blue Yonder A tiempo completoJob SummaryWe are seeking a highly skilled Sr Support Engineer I to join our team at Blue Yonder. As a key member of our support team, you will be responsible for providing exceptional support to our customers, ensuring their success with our SaaS and On Prem solutions.Key ResponsibilitiesProvide functional and technical support to customers during...
-
Civil Project Engineer Sr.
hace 1 día
Monterrey, Nuevo León, México CEMEX A tiempo completoJob Title: Civil Project Engineer Sr.Job Summary:Civil Project Engineer Sr. is responsible for coordinating, reviewing, and ensuring compliance with CEMEX civil engineering guidelines, design criteria, specifications, and standards during the development and execution of civil engineering projects worldwide. The ideal candidate will have a strong background...
-
Senior Support Engineer 2
hace 6 días
Monterrey, Nuevo León, México Blue Yonder A tiempo completoAbout the Role:Blue Yonder is a leading SaaS and AI-driven Global Supply Chain Solutions software product company, and a Glassdoor "Best Places to Work" employer. We are seeking a highly skilled Sr Support Engineer 2 to join our Blue Yonder Planning Operate (Support) team, where your core focus is to ensure customers realize value from their Blue Yonder...
-
Support Engineer 1
hace 5 días
Monterrey, Nuevo León, México Blue Yonder A tiempo completo{"Job Title: Support Engineer 1About the RoleBlue Yonder is seeking a highly skilled Support Engineer to join our global team. As a Support Engineer, you will be responsible for providing technical support to our customers, working closely with cross-functional teams to resolve complex issues, and driving solutions to meet customer satisfaction.Key...
-
Senior Kubernetes Engineer
hace 6 días
Monterrey, Nuevo León, México Sequoia Connect A tiempo completoUnlock Your Potential as a Sr. Kubernetes EngineerSequoia Connect is a global leader in next-generation digital services and consulting, empowering clients to navigate their digital transformation. We're seeking a seasoned Sr. Kubernetes Engineer to join our team and drive innovation in cloud-native applications.Key Responsibilities:Design and develop...
-
PDP Quality Engineer Sr
hace 2 semanas
Monterrey, Nuevo León, México Deere A tiempo completoAbout the RoleWe are seeking a highly skilled Quality Engineer Sr to join our team at John Deere. As a Quality Engineer Sr, you will play a critical role in ensuring the quality of our products meets the highest standards.Key ResponsibilitiesDevelop and implement quality plans, control processes, and improvement initiatives to ensure product quality meets...
-
Software Support Engineer
hace 4 días
Monterrey, Nuevo León, México AgileEngine A tiempo completo{"h1": "Software Support Engineer at AgileEngine", "p": "We are seeking a skilled Software Support Engineer to join our team at AgileEngine. As a Software Support Engineer, you will be responsible for analyzing, troubleshooting, and resolving complex software issues reported by customers. You will work across both frontend and backend systems, engaging...
-
HSE Sr. Engineer
hace 6 días
Monterrey, Nuevo León, México Nemak A tiempo completoAbout the RoleWe are seeking a highly skilled HSE Sr. Engineer to join our team at Nemak. As a key member of our HSE team, you will play a critical role in ensuring the safety and well-being of our employees, customers, and the environment.Key ResponsibilitiesStatistical Analysis and ReportingManage the collection, analysis, and reporting of HSE statistical...
-
Support Engineer II
hace 2 semanas
Monterrey, Nuevo León, México Blue Yonder A tiempo completoJob SummaryWe are seeking a highly skilled Support Engineer II to join our team at Blue Yonder. As a key member of our support team, you will play a crucial role in providing exceptional customer experience and solution support for our software solutions in the supply chain industry.Key ResponsibilitiesDeliver excellent customer experience by resolving...
-
Support Engineer I
hace 6 días
Monterrey, Nuevo León, México Blue Yonder A tiempo completoJob SummaryBlue Yonder is seeking a highly skilled Support Engineer to join our global team. As a key member of our Support team, you will be responsible for providing technical support to our customers, ensuring their success with our software solutions.Key ResponsibilitiesProvide functional and technical support for service requests, incidents, changes, or...
-
Senior Support Engineer
hace 1 día
Monterrey, Nuevo León, México Blue Yonder A tiempo completoJob Title: Senior Support Engineer IThe Senior Support Engineer will play a critical role in providing exceptional support to our SaaS and On Prem customers, ensuring seamless solution/product support on demand/fulfillment, promotion, during implementation and after go live.Key Responsibilities:Provide functional and/or technical support during customer...
-
Cloud Support Engineer
hace 2 semanas
Monterrey, Nuevo León, México Blue Yonder A tiempo completoAbout the RoleBlue Yonder is seeking a highly skilled Cloud Support Engineer to join our team. As a Cloud Support Engineer, you will be responsible for providing exceptional customer experience and solution support to our customers.Key ResponsibilitiesProvide proactive and innovative solution support to customers with ownership and excellent customer...
-
Technical Support Specialist
hace 6 días
Monterrey, Nuevo León, México Blue Yonder A tiempo completoSupport Engineer Role at Blue YonderBlue Yonder is a leading provider of supply chain solutions, and we are seeking a highly skilled Support Engineer to join our team. As a Support Engineer, you will be responsible for providing technical support to our customers, ensuring that they receive the highest level of service and support.Key...
-
Senior Technical Support Specialist
hace 6 días
Monterrey, Nuevo León, México Blue Yonder A tiempo completoJob SummaryBlue Yonder is seeking a highly skilled Sr Support Engineer 1 to join our team. As a key member of our support team, you will be responsible for resolving complex technical issues and improving our support processes to ensure high customer satisfaction.Key ResponsibilitiesWork with cross-functional teams to resolve critical and complex...
-
Senior Kubernetes Engineer
hace 6 días
Monterrey, Nuevo León, México Sequoia Connect A tiempo completoSequoia Connect: A Global Leader in Digital ServicesOur client is a renowned global leader in next-generation digital services and consulting, empowering clients in over 50 countries to navigate their digital transformation.With a rich history of managing global enterprises, they expertly steer their clients through their digital journey by enabling the...
-
HSE Sr. Engineer
hace 6 días
Monterrey, Nuevo León, México Nemak A tiempo completoHSE Sr. Engineer RoleJob Summary:The HSE Sr. Engineer will be responsible for gathering, sorting, analyzing, and reporting statistical information for the HSE team at Nemak.Main Responsibilities:Statistical Analysis: Manage the analysis of HSE statistical information to identify trends and areas for improvement.Information Management: Create reliable and...
-
Senior Support Engineer
hace 6 días
Monterrey, Nuevo León, México Blue Yonder A tiempo completoJob Title: Senior Support EngineerThe Senior Support Engineer will play a critical role in providing exceptional support to our SaaS and On-Prem customers, ensuring seamless solution and product support on demand and fulfillment, during implementation and post-go-live phases.Key Responsibilities:Provide functional and technical support during customer...
-
Senior Product Development Engineer
hace 6 días
Monterrey, Nuevo León, México Jabil Careers A tiempo completoJob Title: Sr Product EngineerJob Summary: As a Sr Product Engineer, you will play a key role in driving technical leadership across disciplines and technologies, assisting management in meeting strategic initiatives. You will be responsible for driving proficiency within the team, ensuring best practices are followed, and supporting the delivery of quality...
-
Linux Support Engineer
hace 6 días
Monterrey, Nuevo León, México Canonical - Jobs A tiempo completoAbout the RoleThis is an exciting opportunity for a skilled Linux engineer to join our team at Canonical and contribute to the success of our customers who rely on Ubuntu and open-source products. If you have a passion for technology and a strong affinity for open-source development, you will thrive in this role.Key ResponsibilitiesInvestigate and resolve...
-
Senior Support Engineer
hace 2 semanas
Monterrey, Nuevo León, México Blue Yonder A tiempo completoJob SummaryWe are seeking a highly skilled Senior Support Engineer to join our team at Blue Yonder. As a key member of our support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key ResponsibilitiesDrive resolution of escalated and complex solution issues in collaboration with multiple...
Sr Support Engineer
hace 3 meses
Apply locations Monterrey time type Full time posted on Posted 5 Days Ago job requisition id Blue Yonder Title:
Sr Support Engineer
Overview:
The Support Engineer is responsible for troubleshooting and resolving technical issues and creating knowledge-based articles.
The ideal candidate will have exceptional communication skills (written and oral), experience working in the IT or Software industry, effective team leadership skills, excellent prioritization skills, and attention to detail with a strong drive for success.
What you'll do:
Ability to log and respond to customer support requests via phone, e-mail, and web interface.
Act as product technical liaison between support and development teams.
Communicate technical product and solution expertise to internal and external customers.
Exhibit a commitment to customer service while building customer partnerships.
Expertly utilize support tools (Zoom, Salesforce, Teams, etc.) to expedite case resolution.
Follow operational guidelines for interacting with other associates.
Fully document all case interactions and author Knowledge Base solutions.
Provide updates and case statuses to customers and management.
Successfully understand and triage customer issues, conducting any necessary technical research (code review, database queries, traces, debug, etc.) or team collaboration.
Use customer service, communication and problem-solving skills to solve inquiries from Blue Yonder customers.Work as a support team member to utilize technical skills and product expertise helping to resolve customer product issues.
What we are looking for:
5 years experience of AS/400 application development.3 years of application development experience in RPG, RPGLE, CL and SQL.3 years of hands-on experience working in an end-user desktop support role.2 years experience supporting a external users with different needs and skill levels.
Good to have:
2 years of work experience using ITIL Foundations or Microsoft Certified Solutions Expert (MCSE).At Blue Yonder, we care about the wellbeing of our employees and those most important to them.
This is reflected in our robust benefits package and options that includesCompetitive SalaryChristmas Bonus (30 days)Savings Fund15 Vacation Days first year and 60% BonusMajor and Minor Medical Service insurance for you and your familyLife InsuranceOur Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers.
Does your heart beat like ours? Find out here:
Core Values
Diversity, Inclusion, Value & Equality (DIVE) is our strategy for fostering an inclusive environment we can be proud of.
Check out Blue Yonder's inaugural Diversity Report which outlines our commitment to change, and our video celebrating the differences in all of us in the words of some of our associates from around the world.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Similar Jobs (5) Sr. Support Engineer 1 locations Monterrey time type Full time posted on Posted 9 Days Ago Sr. Support Engineer 1 locations Monterrey time type Full time posted on Posted 28 Days Ago Sr Support engineer 1 locations Monterrey time type Full time posted on Posted 21 Days Ago#J-18808-Ljbffr
