IT Service Desk Technician(Mexico)

hace 4 semanas


Mexico City NOV A tiempo completo

Key Responsibilities:

  • Assist internal customers who call our Service Desk or submit tickets with PC hardware, software, printer, or other IT-related issues
  • Respond to requests in our IT Service Management (ITSM) tool in a timely manner
  • Follow documented processes to assist and troubleshoot
  • Document details from investigating and troubleshooting calls and requests within our ITSM, Jira Service Desk
  • Escalate requests to next level support when necessary
  • Create additional documentation articles in Confluence (Wiki) to help the team solve similar issues
  • Comply with policies, procedures, and guidelines

Required Skills / Abilities:

  • Experience diagnosing and repairing computers
  • Proficiency in conducting PC software, printer and multi-function device support
  • Excellent technology skills and flexibility adapting to new technologies and systems
  • Ability to speak fluent English
  • Strong communications and interpersonal skills with the ability to build trust andintegrity in your relationships with customers
  • Self-motivated, but also an excellent teammate, who can work with people at all levelsof the organization
  • Good problem analysis and resolution, impact verification, and troubleshootingexperience
  • Ability to explain technical issues to technical and nontechnical employees andcustomers.
  • Ability to diagnose problems across multiple IT disciplines
  • Willing to work weekends and holidays

Education and Experience:

  • Minimum of 1 year of relevant work experience and/or specialised training- Will be hiring freshers/students pursuing their masters who have the drive & passionto work & have the basic skills that is needed for the role.
  • High school diploma or equivalent
  • Associate's or Bachelors degree in technology-related field a plus, but not required
  • Comptia A+, Comptia Network +, and ITIL certifications a plus
  • This description is intended to explain the general nature and level of work beingperformed by this position. It is not intended to be an entire list of all activities, tasksand skills required.

*We are an equal opportunity employer.


  • Field Service Technician

    hace 4 semanas


    Mexico City Intralox A tiempo completo

    Our company is seeking a Field Service Technician (FST) to join our growing selling team in Latin America. Based in Mexico City region , the FST collaborates with our internal teams and customers in the Food, Industrial and Logistics and Material Handling business industries to service with the most appropriated technical solution for their conveyance...

  • IT Support Technician

    hace 3 semanas


    Mexico City Gensler A tiempo completo

    Your Role Support Technician provide first-line response to end user incidents received via service desk requests and office operational requirements. Support Specialists are generally focused on the day-to-day support of the region but must continually collaborate and communicate with the larger distributed team of support staff across the globe. The...


  • Mexico City Lenovo A tiempo completo

    Description and Requirements Job Description: Lenovo Managed Service Desk is Lenovo’s implementation of DaaS and managed solutions. DaaS (Device as a Service) is a way to manage physical devices, services, and OEM (Original Equipment Manufacturer) devices. Lenovo Managed Service Desk takes the DaaS concept and builds custom programs for each...

  • Front Desk Agent

    hace 4 semanas


    Mexico City Hilton Mexico City Reforma A tiempo completo

    DescriptionA Guest Service Agent provides reception services for Guests to contribute to an overall exceptional experience from check-in through check-out and complete audits, as required.What will I be doing?As Front Desk Agent, you will serve on the Front Office Team, to provide services for Guests to contribute to an overall exceptional experience from...

  • Manager - Front Desk

    hace 4 semanas


    Mexico City W Mexico City A tiempo completo

    Job Number 24064519Job Category Rooms & Guest Services OperationsLocation W Mexico City, Campos Eliseos 252, Mexico City, Edomex, Mexico VIEW ON MAPSchedule Full-TimeLocated Remotely? NRelocation? NPosition Type ManagementJob SummaryAssists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office...


  • Mexico Nuvit Service A tiempo completo

    IT SERVICE DELIVERY MANAGER A service delivery manager is responsible for making sure that services are being seamlessly delivered to the clients of an organization. They are incharge of a variety of tasks, such as leading project teams, rectifying reliability issues, monitoring progress, tracking KPI's and managing budgets. ACTIVITIES * Managing the...

  • Service Technician

    hace 4 semanas


    Mexico City ProMach A tiempo completo

    Food, beverage, wine and spirits, pet food, personal care, chemical, and cosmetic manufacturers across the globe rely on P.E. Labellers’ high-speed rotary and linear labeling systems. From cold glue and hot melt, to self-adhesive, roll-fed, and combination systems, P.E. Labellers handles the broadest range of label application solutions. As part of the...

  • First Line Manager

    hace 3 semanas


    Mexico City Teva Pharmaceuticals A tiempo completo

    The opportunityIT Services and Support is looking for an experienced First Line Manager (FLM), Global Workplace Support Services to lead the Customer Experience team that supports the IT service desk team providing L1 support consistently across Teva. An ideal candidate will bring a combination of hands-on technical and proficient team management qualities...

  • Service Manager

    hace 4 semanas


    Mexico City Novo Nordisk AS A tiempo completo

    Position for Novo Nordisk GBS Mexico Are you an experienced Service Manager with a strong background in IT security? Are you ready to take on the challenge of managing IT security services for a leading global healthcare company? If so, we have an exciting opportunity for you to join our team at Novo Nordisk. Read on and apply today for a life-changing...

  • IT Support Engineer

    hace 1 semana


    City, México TikTok A tiempo completo

    Responsibilities TikTok is the leading destination for short-form mobile video. Our mission is to inspire creativity and bring joy. TikTok has global offices including Los Angeles, New York, London, Paris, Berlin, Dubai, Singapore, Jakarta, Seoul and Tokyo. Why Join Us Creation is the core of TikTok's purpose. Our platform is built to help imaginations...

  • Mgr-Front Desk

    hace 1 semana


    Mexico City W Hotels A tiempo completo

    JOB SUMMARY Assists the Front Office Manager in administering front office functions and supervising staff on a daily basis. Front office areas include Bell/Door Staff, Switchboard and Guest Services/Front Desk. Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process. Ensures guest...

  • IT Helpdesk Support

    hace 2 semanas


    Mexico City One Park Financial A tiempo completo

    Duties and Responsibilities• Provides intermediate-level support to end-users for Windows Users (Active Directory). • Windows Support. • VoIP Support • Office365 & Exchange online Support. • Conducts support and troubleshooting for the Technology areas, including Voice, WAN, LAN, PC, Laptop, Printer, Password Resets, Printers, etc. • Interacts...

  • IT Helpdesk Support

    hace 5 horas


    Mexico City One Park Financial A tiempo completo

    Duties and Responsibilities• Provides intermediate-level support to end-users for Windows Users (Active Directory). • Windows Support. • VoIP Support • Office365 & Exchange Online Support. • Conducts support and troubleshooting for the Technology areas, including Voice, WAN, LAN, PC, Laptop, Printer, Password Resets, Printers, etc. • Interacts...

  • IT Business Partner

    hace 4 semanas


    Mexico City Asofarma de Mexico A tiempo completo

    IT Business Partner UbicaciónCDMX, Oficinas Santa FeResponsabilidades y retos de la posiciónGestionar/gerenciar adecuadamente la demanda generada en el país, con las áreas específicas a su cargo, pudiendo así dar un enfoque de servicio al cliente personalizado y ser un socio de negocio que agregue valor al área de IT. Priorizar la demanda, ser un...

  • Service Technician

    hace 4 semanas


    Mexico City TBS Engineering UK A tiempo completo

    TBS Engineering UK Come join a team where People make the difference!As a part of Marmon Holdings, Inc., a highly decentralized organization, we rely heavily on people with the aptitude, attitude, and entrepreneurial spirit to drive our success, and we're committed to attracting and retaining top talent. Provide field service engineering and technical...


  • Mexico City Wyndham Destinations A tiempo completo

    We Put the World on Vacation At Travel + Leisure Co., our mission is simple: to put the world on vacation. With a focus on vacation ownership, travel memberships, and exchange programs, we’re shaping the future of leisure travel by creating new possibilities for vacationers. Innovation and growth keep our work interesting and fun. Every day is a...


  • Mexico City Wyndham Destinations A tiempo completo

    We Put the World on Vacation At Travel + Leisure Co., our mission is simple: to put the world on vacation. With a focus on vacation ownership, travel memberships, and exchange programs, we’re shaping the future of leisure travel by creating new possibilities for vacationers. Innovation and growth keep our work interesting and fun. Every day is a...

  • IT Control Pentester

    hace 3 semanas


    Mexico Nuvit Service A tiempo completo

    IT Control Tester Executes testing to provide insights and recommendations on test results, findings, identified issues, re-performance testing, and continuous improvement insights. Executes testing, monitoring and operational activities of various complexity based on assigned portfolio ensuring adherences to established service levels and standards....


  • Mexico City Travel + Leisure Co. A tiempo completo

    We Put the World on VacationAt Travel + Leisure Co., our mission is simple: to put the world on vacation. With a focus on vacation ownership, travel memberships, and exchange programs, we’re shaping the future of leisure travel by creating new possibilities for vacationers. Innovation and growth keep our work interesting and fun. Every day is a chance to...


  • Mexico City Travel + Leisure Co. A tiempo completo

    We Put the World on VacationAt Travel + Leisure Co., our mission is simple: to put the world on vacation. With a focus on vacation ownership, travel memberships, and exchange programs, we’re shaping the future of leisure travel by creating new possibilities for vacationers. Innovation and growth keep our work interesting and fun. Every day is a chance to...