Bilingual Customer Service Representative
hace 6 meses
Representante de Servicio al Cliente Bilingüe – Español-Inglés - Remoto
Últimas noticias: TTEC obtuvo el reconocimiento “Best Workplaces 2022” de CompuTrabajo, líder en empleo en México.
COVID-19 Nota: Para tu seguridad y la de nuestros empleados, hemos creado un proceso de reclutamiento virtual, capacitación en línea y todos los días, cuando inicies sesión en el trabajo, estarás trabajando desde la comodidad y seguridad de tu hogar (al menos por ahora). La única razón por la que deberás ingresar a nuestras oficinas es para firmar tu contrato laboral y recoger tu equipo de trabajo. Cuando sea seguro hacerlo, regresaremos a las oficinas.
En TTEC, nos centramos en la Experiencia Humana. Elevada. Como Representante de Servicio al Cliente Bilingüe – Español-Inglés trabajando remotamente serás parte de la creación y entrega de experiencias increíbles para los clientes mientras #ExperienceTTEC, una experiencia laboral galardonada y cultura de la empresa.
Lo que estarás haciendo
¿Te apasiona ayudar a los demás y darles tranquilidad? Ya sea para obtener respuestas rápidamente para los clientes, consultar productos con detalle o resolver sus problemas con una sonrisa, tú marcarás la diferencia entre una experiencia del cliente promedio o una excepcional.
Durante un día típico, tú
Responder a las comunicaciones entrantes de los clientes Realizar investigaciones y proporcionar respuestas a los clientes para resolver sus problemasLo que aportas al puesto
Inglés y español avanzado tanto escrito como hablado Debe estar disponible para trabajar los fines de semana y las tardes Capacidad para navegar a través de varias aplicaciones web simultáneamente (multitarea) Competencia en el uso de Microsoft Windows Velocidad de descarga de Internet mínima de 20 MbpsLo que puedes esperar
Salario base + apoyo por trabajo desde casa (electricidad / internet parcial) Todos los beneficios legales Capacitación totalmente remunerada Liderazgo conocedor, alentador, de apoyo y presente Organización diversa y con mentalidad comunitaria Desarrollo profesional y muchas oportunidades de aprendizaje Y sí... todas las oportunidades y beneficios de bonificación por rendimiento competitivo que esperaras y tal vez algunos que te sorprenderán gratamenteUn poco más sobre tu puesto
Te capacitaremos para que seas un experto en la materia, para que puedas estar seguro de brindar el más alto nivel de servicio posible, ya sea a través de interacciones de voz, chat o correo electrónico. Confiamos en que ya tienes el ingrediente necesario que no se puede enseñar: una naturaleza solidaria que brillará a medida que ayudas a los clientes. También tendrás la oportunidad de hacer nuevos amigos geniales dentro de la comunidad TTEC y hacer crecer tu carrera en un ambiente dinámico y familiar.
Reportarás al Líder del Equipo. Contribuirás al éxito de la experiencia del cliente, así como al éxito general del equipo.
Sobre TTEC
Nuestro negocio consiste en hacer felices a los clientes. Eso es todo lo que hacemos. Desde 1982, hemos ayudado a las empresas a crear experiencias de clientes comprometidas, complacidas y rentables impulsadas por nuestra combinación de humanidad y tecnología. En nombre de muchas de las marcas icónicas, disruptivas y líderes en el mundo, hablamos, enviamos mensajes, mensajes de texto y chats de video con millones de clientes todos los días. Estas excepcionales experiencias de cliente comienzan contigo.
TTEC se enorgullece de ser un empleador que ofrece igualdad de oportunidades. TTEC acepta y se compromete a construir una fuerza laboral diversa e inclusiva que respete y empodere la cultura y las perspectivas al interior de nuestros equipos globales. Nos esforzamos por reflejar las comunidades a las que servimos, no solo brindando un servicio y tecnología asombrosos, sino también humanidad. Nos aseguramos de que todos nuestros empleados se sientan valorados y cómodos siendo ellos mismos en el trabajo. Como empresa global, sabemos que la diversidad es nuestra fortaleza. Nos permite ver los proyectos e ideas desde diferentes puntos de vista y permite a cada individuo aportar valor de manera única.
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