Bilingual Customer Service Representative
hace 6 días
Applies only for the new hires.
$5,000 MXN upon graduate from training (5 weeks) and Nesting (4 weeks), at the end of the first 9 weeks and with a minimum requirement of 95% attendance during those 9 weeks.
$5,000 MXN upon completion of a total of 16 weeks (7 additional weeks to the first 9), with a minimum attendance requirement of 92% during those 7 weeks.
$5,000 MXN upon complete 4 weeks in production (after completing the first 16 weeks), with a minimum requirement of 92% attendance during those 4 weeks.
*Requires the highest written and spoken English level. Quantity before taxes.Be the spark that brightens days and ignite your career with TTEC’s award-winning employment experience. As a As a Bilingual Customer Service Representative –Spanish-English working in Mexico City , you’ll be a part of bringing humanity to business. #experienceTTEC What You’ll be Doing Do you have a passion for helping others and giving them peace of mind? Whether it’s getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you’ll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You’ll •Answer incoming communications from customers •Conduct research to provide answers for customers to resolve their issues What You Bring to the Role •Advanced English and Spanish both written and spoken•Open availability to work any shift, including evenings and weekends•Ability to navigate through several web applications simultaneously (multitask) •Competency using Microsoft Windows•Live in Mexico City or its surroundings – that’s perfect What You Can Expect •Supportive of your career and professional development •An inclusive culture and community minded organization where giving back is encouraged •A global team of curious lifelong learners guided by our company values •Base wage up to 17,000 MXN plus performance bonus opportunities and yes all benefits you'd expect and maybe a few that would pleasantly surprise you A Bit More About Your Role We’re committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can’t be taught – a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family.You'll report to the Team Lead. You'll contribute to the success of the customer experience and the overall success of the team.
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