Statements & Billings, Customer Service
hace 2 meses
At SpotOn, we’re helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their customers and employees.
Recently, SpotOn was:
Named one of Fast Company’s Most Innovative Companies of 2024Awarded Great Places to Work and Built In’s Best Workplaces for the third year in a rowSelected as the Best Overall Restaurant POS by NerdWallet Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra usersWe’re committed to caring hard and moving fast so that we can continue to grow and make a positive impact together.
That’s where you come in.
We are looking for Statements & Billing Representatives to join our customer service team.
As a Statements & Billing Representative, you will be responsible for managing billing clarifications while providing excellent customer service.
We are looking for someone who is bilingual with customer service experience, preferably in a banking, finance, payments or customer service related environment.
Responsibilities:
Manage, process and resolve billing clarifications in an accurate and timely manner.Provide excellent customer service through verbal and written communication.Focus on problem solving, on handling difficult and high-stress situations.Establish strong relationships with clients and colleagues to maintain fluid communication and encourage their retention.Work closely with internal and external partnersRequirements:
Advanced English (C1)1 year of experience working in a customer service environmentExperience in banking, finance, payments, or related customer service industriesExperience in customer retention rolesExcellent customer relationship skills and a passion for achieving goals.Knowledge and experience in troubleshootingExcellent interpersonal skills and diplomacy to quickly de-escalate tense situations.Excellent verbal and written communication skills to manage internal and external relationships.Ability to establish lasting relationships with clients and colleagues.High school diploma or equivalent (minimum)Benefits:
Base Salary $18, mxn + Performance bonus $3, mxnFood Vouchers $ mxn pesos monthlyLaw benefitsSGMMVisual Insurance Dental InsuranceLife InsuranceTwo days off per weekTotal Pass (gym)Development & career planIf you meet the above requirements and are looking for an exciting opportunity in the customer service field, we invite you to apply. We look forward to receiving your application
#LI-Onsite
SpotOn is an equal employment opportunity employer. Qualified candidates are considered for employment without regard to race, religion, gender, gender identity, sexual orientation, national origin, age, military or veteran status, disability, or any other characteristic protected by applicable law.
SpotOn is an e-verify company.
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