Desktop Support Technician

hace 3 semanas

Ciudad de México Cognizant A tiempo completo

**Job Summary****Responsibilities**Expertise in supporting End User Computing hardware and software (Windows and MAC) including laptops desktops mobile phones tablets printers MS Office Remote Access Video Conferencing and VDI.Experience in documenting tracking and monitoring the incidents and problem(s) to ensure a timely resolution in ServiceNow Remedy or similar ticketing systems.Experience using ARS Active Directory SCCM JAMF Nexthink and similar tools to support first contact resolutionExperience in the full lifecycle of end user devices including provisioning monitoring remote managing re-imaging de-provisioning and retiring.Must be able to manage and organize your own workload and utilize your resources to ensure the Executive issues and requests are resolved.Proven ability to learn quickly and utilize latest technologies to develop and implement superior solutions in a high-pressure environmentExperience following policies and guidelines on security and confidentialityFocused team player with strong ability to provide independent leadership for successful project outcomes and achievement of desired objectivesBeing a deskside position it is expected the willingness to carry device boxes and movesExcellent communication interpersonal and analytical skillsMust be able to communicate the concept behind the problem/resolutions to Nike ExecutivesApplies best practices and knowledge of internal/external business challenges to improve processes and servicesExperience performing system administration responsibilities within an enterprise environment.Experience supporting end to end technology services and solutionsExperience supporting Audio Video Conferencing technology and Live Meeting StreamingBachelors degree in Computer Science or related field or +2 years additional experience5+ years experience in a Deskside Support role with at least 3 years face to face support.5+ years supporting MAC and Windows platformsExpertise with MS Office suite including OutlookTier 2+ level networking skills (VLANs DHCP DNS)Experience providing support within a Fortune 500 global companyExperience supporting C level executivesIndustry Certifications like A+ and ACMTDesktop Support or Customer Service CertificationsITIL Foundations CertificationBaseline OEM Certs / Hardware Repair CertsExperience with Service Now ITSM Tool Suite

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