Senior Salesforce Support Engineer

hace 4 semanas

Guadalajara, México AstraZeneca A tiempo completo

The purpose of Commercial solution delivery centre (SDC) is to partner with customer facing capabilities areas to deliver cutting edge IT services to enable sales & marketing organization across the globe to actively engage physicians via different sales channels, enhance interactions & increase sales revenues. Delivering the portfolio of projects and services needs people with hybrid skill sets of technical ability and knowledge of the Commercial processes. Commercial IT function has undergone significant transformation and have adopted Salesforce, Veeva and IQVIA’s OCE platform along with iPad based mobile solutions to deliver business demands.The Commercial delivery network is truly global in scale with resources in Asia, US, UK, China, Brazil, Turkey and India.**Role and Responsibilities**- Configuration of Veeva CRM as per various Market needs- Configuration of IQVIA’s OCE (Orchestrated Customer Engagement) CRM as per various needs from market.- Handling incidents provide work around’s, root Cause analysis, preventive actions and corrective actions related to Veeva CRM/IQVIA OCE and related systems integrated.- Advanced trouble shooting, break fix for issues spanning Veeva, OCE and related integrations- Assist in requirement analysis, effort estimation and solution/technical design for enhancements- Validation of sales cycle data (both pre and post load) to ensure data sanity in terms of targeting & alignment data- Proactive analysis, validation & working on product issues with SaaS providers such as Veeva, OCE, SFDC- Support service introduction of new capabilities in the Veeva platform- Able to work collaboratively with multiple teams across different geographies and time zones.**Essential Skills and experience**- Hands on experience of working in Sales & Marketing Portfolio preferably in Life Sciences Industry.- Hands on experience in rolling out or supporting Veeva CRM and Veeva Vault platform solutions at global level for a reputed pharma company- Technical hands on experience in- Veeva CRM configuration, data flows & customization (Visual force page, Apex class)- Veeva CRM integration with other platforms or technologies- SFDC, Apex Data Loader- PL/SQL/SoQL Queries- In depth understanding of Veeva data model- Excellent communication and interpersonal skills.- Excellent spoken and written English language skills.- Proactive approach to problem solving.- Able to grasp and understand new technology and concepts- Master’s / Bachelor’s degree or equivalent.**Desirable Skills and experience**- IQVIA’s OCE CRM configuration knowledge.- Veeva Vault configuration- Veeva Vault integration with other platforms or technologies- Certified Veeva Administrator- Certified SFDC Administrator- Certified Vault administrator- Exposure to various Integration Methodologies.- Excellent understanding and hands-on exposure of ETL/Informatica skills.- Good understanding of OS likes Unix/Linux & Shell Scripts.- Working knowledge on Java, MDM, SOA.- Knowledge of Web Services & Service Oriented Architecture.- Experience in service management tools, ServiceNow or Remedy.- Experience working in a shared service environment.- ITIL, Service Management- Experience of Agile methods

  • Salesforce Support Lead Engineer 2601

    hace 4 semanas

    Guadalajara, México Xideral A tiempo completo

    **Support Lead Engineer - Remote in Guadalara**:**About the Role**:We are seeking a skilled Salesforce Support Lead Engineer with a strong background in Salesforce Service Cloud and advanced technical skills.This is a fantastic opportunity for someone who is proactive, a team player, and can demonstrate empathy in a collaborative environment.**Key...

  • Salesforce Marketing Cloud Support Engineer Jr

    hace 6 días

    Guadalajara, México Xideral A tiempo completo

    **Join Our Team as an Application Support Engineer Remote in Mexico City, Guadalajara, Monterrey and Coahuila.**Are you an experienced **Salesforce**developer passionate about **Marketing Cloud and troubleshooting**? We are seeking a dedicated Application Support Engineer to join our dynamic team. This is a fantastic opportunity to work in a remote setting...

  • Salesforce Marketing Cloud Support Engineer Jr

    hace 6 días

    Guadalajara, México Xideral A tiempo completo

    **Join Our Team as an Application Support Engineer Remote in Mexico City, Guadalajara, Monterrey and Coahuila.** Are you an experienced **Salesforce**developer passionate about **Marketing Cloud and troubleshooting**? We are seeking a dedicated Application Support Engineer to join our dynamic team. This is a fantastic opportunity to work in a remote setting...

  • Salesforce Senior Developer

    hace 4 semanas

    Guadalajara, México Infosys Mexico A tiempo completo

    Job description Infosys –– Senior Developer In the role of Salesforce Senior Developer, understands all aspects of Salesforce configuration and technical/functional capabilities, including all changes and potential system implications related to ongoing releases.Leads the Technical design, development, implementation of technology and creative business...

  • Salesforce Engineer

    hace 6 días

    Guadalajara, México Brillio A tiempo completo

    **Salesforce Engineer - R **:**About Brillio**:Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Brillio, renowned for its world-class professionals, referred to as "Brillians",...

  • Salesforce Engineer

    hace 6 días

    Guadalajara, México Brillio A tiempo completo

    **Salesforce Engineer - R01551695**: **About Brillio**: Brillio is one of the fastest growing digital technology service providers and a partner of choice for many Fortune 1000 companies seeking to turn disruption into a competitive advantage through innovative digital adoption. Brillio, renowned for its world-class professionals, referred to as "Brillians",...

  • Salesforce Quality Assurance Senior Engineer

    hace 2 semanas

    Guadalajara, Jalisco, México Slalom Consulting A tiempo completo

    Who You'll Work WithIn our Salesforce business, we help our clients bring the most impactful customer experiences to life and we do that in a way that makes our clients the hero of their transformation story. We are passionate about and dedicated to building a diverse and inclusive team, recognizing that diverse team members who are celebrated for bringing...

  • Senior Support Engineer

    hace 2 semanas

    Guadalajara, México Luxoft A tiempo completo

    **Project** Description**:Large US based investment fund is looking for a support engineer having strong Unix administration skills and development experience.**Responsibilities**:Your responsibilities will include:Supporting financial data usersAddressing users' concerns and queries about data availability, accessing, quality, etc.Multitasking and delivery...

  • Senior Support Engineer

    hace 4 semanas

    Guadalajara, México Luxoft A tiempo completo

    **Project** Description**:Large US based investment fund is looking for a support engineer having strong Unix administration skills and development experience.**Responsibilities**:Your responsibilities will include:Supporting financial data usersAddressing users' concerns and queries about data availability, accessing, quality, etc.Multitasking and delivery...

  • Salesforce Quality Assurance Senior Engineer

    hace 6 días

    Guadalajara, México Slalom Consulting A tiempo completo

    **Who You’ll Work With** In our Salesforce business, we help our clients bring the most impactful customer experiences to life and we do that in a way that makes our clients the hero of their transformation story. We are passionate about and dedicated to building a diverse and inclusive team, recognizing that diverse team members who are celebrated for...