Customer Support Representative
hace 1 semana
**Job Summary**- This role is responsible for acting as the point of contact for addressing basic customer concerns while managing records of all interactions to share insights with the internal teams. The role collects and analyzes customer feedback, escalates complex issues, and assists the team in identifying opportunities for cross-selling or upselling. The role follows standard procedures while adhering to legal and ethical standards and undergoes training to enhance skills.**Responsibilities**- Assists in developing and implementing customer engagement plans aligned with the organization's goals and objectives.- Responds to customer inquiries, feedback, and complaints promptly and keeps clients informed of the organization’s offerings and ongoing promotions.- Utilizes CRM software to track customer interactions, update profiles, and manage leads or opportunities.- Identifies opportunities to cross-sell or upsell additional products or services to existing customers.- Gathers and analyzes customer feedback to identify areas for improvement and collaborates with internal teams to implement changes based on customer input.- Communicates order and delivery status to customers and channel partners in a clear and timely manner.- Escalates complex or unresolved issues to higher-level customer engagement managers or relevant internal teams for resolution.- Undergoes training and development to gain a better understanding of customer engagement processes and best practices.- Ensures that customer engagement practices comply with relevant regulations, including data privacy laws.**Education & Experience** Recommended**- Four-year Degree in Business Administration, Economics, Sales, Marketing, or any other related discipline or commensurate work experience or demonstrated competence.- Typically has 0-2 years of work experience, preferably in customer relationship management (CRM), customer service, customer experience management, account management, or a related field.English comprehension, Portuguese desirable.**Preferred Certifications**- Certified Sales Operations Professional (CSOP)**Knowledge & Skills**NA**Cross-Org Skills**- Effective Communication- Results Orientation- Learning Agility- Digital Fluency- Customer Centricity**Impact & Scope**- Impacts own work and acts as a team member by providing information, analysis, and recommendations in support of team efforts.**Complexity****Disclaimer
-
Customer Service Representative
hace 4 semanas
Tlaquepaque, México Heilind Electronics A tiempo completo**Position Overview**The major objective for this position is to provide essential elements of support for the Inside Sales Staff and Branch Management Team, while learning the key areas of our business in hopes of positioning yourself for future growth within the organization. This is the first step to an amazing career in sales with our organization. The...
-
Enterprise Customer Support Representative
hace 3 días
Tlaquepaque, México Hewlett Packard A tiempo completo**Job Summary**CSR (customer support representative) owns the End to End process of an orde: since order is submitted by the customer and until it is delivered and invoiced. Cross collaborates with multiple functions (Sales Ops, Sales, Finance, etc) to accelerate the flow of the order and resolution of complex problems and delivering best customer...
-
Customer Service Representative
hace 2 semanas
Tlaquepaque, México Heilind Electronics A tiempo completo_Imagine working for a Company that customers love doing business with! Advance your career with Heilind, whom customers voted The Best Electronic Distributor for the 7th straight year! Customers prefer Heilind more than 3 to 1 over the nearest competitor! (Source; Bishop & Associates, the industry’s leading market research firm, annual customer...
-
Customer Support Representative
hace 2 días
Tlaquepaque, México Hewlett Packard A tiempo completoJob TitleCustomer support representativeLocationGuadalajara, MexicoDescriptionThe ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.ResponsibilitiesCommunicate with customers via phone, email and chatProvide knowledgeable answers to questions about product,...
-
Customer Support Representative
hace 1 día
Tlaquepaque, México Hewlett Packard A tiempo completoJob TitleCustomer support representativeLocationGuadalajara, MexicoDescriptionThe ideal candidate loves talking to people and proactively solving issues. You will be responsible for converting customers into passionate evangelists.ResponsibilitiesCommunicate with customers via phone, email and chatProvide knowledgeable answers to questions about product,...
-
Representative, Audit, Order Support
hace 3 días
Tlaquepaque, México Herbalife A tiempo completoOverview: STATEMENT: The Representative, Order Support Audit will be responsible for providing information and support to Member Services representatives and other departments. This role will act as the initial point of contact for representatives with questions on updated or current information, marketing plan, order-placing, product information, problem...
-
Customer Support Representative
hace 2 semanas
Tlaquepaque, México Hewlett Packard A tiempo completo**Job Summary** - This role is responsible for improving the customer experience and handling a variety of issues and concerns while working closely with cross-functional teams. The role maintains positive customer relationships, gathers and analyzes feedback, and tracks key performance metrics to share insights with the management. The role participates in...
-
Customer Service Representative
hace 4 semanas
Tlaquepaque, México FixityEDX A tiempo completoSkills:- Excellent English and Spanish communication skills- Proven Customer Support experience or experience as Client Service Representative- Ability to appreciate the customers perspective showing empathy.- Active listening to fully engage the customer with their concerns.- Ability to multi-task- Computer and online navigating capability to multi-task...
-
Customer Service Representative
hace 2 días
Tlaquepaque, México FixityEDX A tiempo completoSkills: - Excellent English and Spanish communication skills - Proven Customer Support experience or experience as Client Service Representative - Ability to appreciate the customers perspective showing empathy. - Active listening to fully engage the customer with their concerns. - Ability to multi-task - Computer and online navigating capability to...
-
Junior Customer Support
hace 2 días
tlaquepaque, México Hewlett Packard A tiempo completoA leading IT Services company is looking for a Customer Support Representative in Guadalajara, Mexico. The role focuses on responding to customer inquiries through various channels and providing knowledgeable answers about products and services. Applicants should have at least 1 year of experience, excellent phone etiquette, and be able to handle multiple...
