Field Ops Supervisor

About us:One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an inclusive environment that drives positive impact to join our team.What you'll do:Supervises the MX RES satellite, LTE, and WiFi networks. Overall supervision, training, support and mentor field staff. Provides highly visible tech support through the performance of on-site installation, as well as overseeing any necessary diagnoses, troubleshooting, service, and repair of complex equipment and systems. Checks out and approves operational quality of system equipment. Instructs field techs in the operation and maintenance of the networks. This job may include any aspect of field support, and is not limited to system hardware and software, PCs, and networking/wireless networking.The day-to-day:- General supervision of the field tech team, remote sites and operational staff.- Coordinate the field activities so that daily, short term, and long-term deployment objectives can be achieved and closely monitors the progress of the work.- Constant interaction with the O&M area to support truck rolls.- Create and implement schedules, procedures, and work instructions.- Order equipment that is necessary for the project at hand and scheduling delivery of the equipment.- Regularly provide field techs feedback- Study what equipment is necessary for effective field deployment and operation and assists in its procurement.- May be involved in the recruitment process, reviewing and evaluating the performance of field techs.- Periodic meetings with contractors to overview and track the deployment status of sites.- Direct and monitor field techs’ work, including resource allocation and level of performance.- Work with logistics team and vendors to ensure field supply.- Support field operations process implementation- Work closely with sales team on demand planning.- Work cross-functionally with customer care team on process improvements.- Gather business system and reporting requirements.- Coordinate CFE contracting process to provide electrical power to every LTE site.- Storage of installation technical memories- Creation of knowledge base with common failures- To serve as a company liaison with vendors on administrative and technical matters for assigned projects.- Receive and validate Invoices from contractors and Master agents. Follow-up creation and payments of the PO- Training Material review- Provide technical support to field engineers, technicians, and product support personnel who are diagnosing, troubleshooting, and repairing satellite equipment, LTE and/or wireless systems.- Support preparation and process all documentation requested by external parties (e.g. Altan)What you'll need:- 8+ years’ experience in field operations, customer operations, customer service, or related areas in Telecommunication Industry- Experience in Network & Infrastructure Deployment, maintenance, and operation.- Excellent communication, interpersonal, organizational and time management skills- Experience providing support in the field to internal and external stakeholders.- Advanced level experience with Microsoft Office- Advanced in Business-level English language; spoken and written.- Residency in the city of Mexico City- Ability to travel throughout the country of Mexico.- The ability to travel 50% of the time, documenting travel, work performed and remitting paperwork pertaining to travel in a timely mannerWhat will help you on the job:- Experience in the telecommunications services’ industry (satellite tv, internet, LTE)EEO statement: