Supervisor, Cx Ops
hace 2 días
**_Welcome to Warner Bros. Discoverythe stuff dreams are made of._****Who We Are**When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the _storytellers_ bringing our characters to life, the_ creators_ bringing them to your living rooms and the _dreamers_ creating what’s nextFrom brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.**Your new role**:Note: A flexible schedule is needed to accommodate a dynamic business environment, including occasionally participating in an on-call rotation to support special events and content premiers occurring outside of regular business hours, weekends, and holidays. We have monthly in-person events and trainings that will require in-person attendance at least twice a month.We have monthly in-person events and trainings that will require in-person attendance at least twice a month.**Your role accountabilities**:- Manage performance metrics across multiple channels including customer satisfaction, productivity metrics, and service levels.- Drive employee engagement and a high-performance culture ensuring effective performance management, coaching, and development and creating an environment where people can excel through accountability, encouragement, and empowerment- Consistently improve the customer experience by providing insights and recommendations on products and services along with recommendations on how to improve existing processes.- Supervise and monitor agent attendance, performance, and productivity- Provide technical and procedural guidance based on established practices- Point of contact for Manager when they are out and provide support in troubleshooting and customer escalations as well as reporting to the appropriate stakeholders- Help create guidelines and best practices for responding to customers- Assist with employee training in the operation of equipment and in established processes- Review agent interactions with customers, identifying coaching opportunities for development and improvement- Participate in and facilitate special projects as required**Qualification & Experience**- Bachelor’s degree- Advanced english- 5+ years work experience with a minimum of two years of customer service supervisory experience- Ability to redirect and coach for improvement, gauge user ability and modify delivery accordingly- Demonstrate professional customer service skills: solutions mindset, helping to nurture a passion for customer service**Other Nice to Have**- Experience with Zendesk preferred**How We Get Things Done****Championing Inclusion at WBD
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Cx Ops Fintech Manager
hace 4 semanas
Ciudad de México DiDi Global A tiempo completoCompany Overview:DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...
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Cx Ops Fintech Manager
hace 2 días
Ciudad de México DiDi Global A tiempo completoCompany Overview: DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...
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Fintech Cx Ops Analyst
hace 4 semanas
Ciudad de México DiDi Global A tiempo completoCompany Overview:DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...
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Fintech Cx Ops Analyst
hace 4 horas
Ciudad de México DiDi Global A tiempo completoCompany Overview: DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...
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Analista Jr. Finance Ops
hace 1 semana
Ciudad de México, Ciudad de México Bebesit by Merama A tiempo completo¿Te gustaría formar parte de un equipo financiero en crecimiento y contribuir a la operación diaria de una empresa con presencia internacional? EnBebesit Méxicoestamos buscando un/aAnalista Junior de Finance Opspara apoyar los procesos financieros del día a día, asegurando precisión, orden y cumplimiento en todas las tareas administrativas y contables...
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CX Representative
hace 1 semana
, Colonia Lomas de Chapultepec, CDMX, México MAERSK A tiempo completoCustomer Experience includes roles that provide services to customers once they are onboarded in the Maersk environment. Activities may include the following (but are not limited to):Customer channel managementCase ManagementCustomer onboarding and relationship managementContract and dispute managementand more.Administrative stream includes those who...
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Field Ops Supervisor
hace 4 semanas
Colonia Lomas de Chapultepec, México Viasat, Inc. A tiempo completoAbout us:One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an...
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Field Ops Supervisor
hace 2 días
Colonia Lomas de Chapultepec, México Viasat, Inc. A tiempo completoAbout us: One team. Global challenges. Infinite opportunities. At Viasat, we’re on a mission to deliver connections with the capacity to change the world. For more than 35 years, Viasat has helped shape how consumers, businesses, governments and militaries around the globe communicate. We’re looking for people who think big, act fearlessly, and create an...
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Cx Program Management Lead
hace 4 semanas
Ciudad de México Uber A tiempo completo**About the Role**The Community Operations (CommOps) team at Uber is responsible for building the customer support strategy and network. The team is focused on developing a world-class support organization that scales effectively, is reliable and consistent, and provides unmatched service to our Uber community.The CommOps CX Regional Program Management Lead...
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Cx Program Management Lead
hace 2 días
Ciudad de México Uber A tiempo completo**About the Role** The Community Operations (CommOps) team at Uber is responsible for building the customer support strategy and network. The team is focused on developing a world-class support organization that scales effectively, is reliable and consistent, and provides unmatched service to our Uber community. The CommOps CX Regional Program Management...
