Support Agent

hace 20 horas

Ciudad de México Scale AI A tiempo completo

This role begins at Tier 0, where agents ramp up to Tier 1 readiness over their first few weeks. The Tier 0 Support Agent independently handles a broad range of contributor support issues, including moderately complex and nuanced cases requiring sound judgment, investigation, and clear communication. This role works cross-functionally to ensure contributors receive accurate, timely, and thoughtful support while helping identify opportunities to improve workflows and documentation.- This role is well-suited for experienced support professionals who are comfortable operating autonomously and navigating ambiguity in a fast-paced environment.**You Will**:- Communicate clearly, empathetically, and professionally.- Document investigations, actions taken, and resolutions thoroughly in Zendesk or equivalent systems.- Identify issues outside the tier’s scope and escalate with clear context and documentation.- Contribute feedback on workflows, macros, or documentation to improve efficiency and contributor experience.- Stay current on relevant process and product updates through the provided resources.**Ideally You'd Have**:- Prior experience in high-volume customer support, platform support, or similar.- Experience working remotely, with demonstrated ability to manage work independently and prioritize tasks without direct supervision.- Strong written and verbal English communication skills, with the ability to communicate clearly and professionally.- Familiarity with customer service SaaS tools, Slack, and Google Workspace.**Working Model & Tools**:- This is an independent contractor role, responsible for providing agreed-upon services and deliverables for an estimated six-month term. Continued engagement or potential conversion to full-time employment may be considered at the company’s discretion, based on performance and business needs.- Company equipment will be provided during the engagement.- Collaborates asynchronously with internal teams as needed.**About Us**:- We believe that everyone should be able to bring their whole selves to work, which is why we are proud to be an inclusive and equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability status, gender identity or Veteran status._- We comply with the United States Department of Labor's _Pay Transparency provision_._

  • Support Agent

    hace 4 días

    Ciudad de México, Ciudad de México Fracttal A tiempo completo

    Únete a nuestros héroes y heroínas del Mantenimiento ¿Estás listo para unir fuerzas con verdaderos héroes y heroínas del Mantenimiento?Si te apasiona la tecnología y sueñas con ser un agente del cambio en el mundo, esta es tu oportunidad de brillar mientras contribuyes a hacerlo más seguro, eficiente y sostenible.Somos mucho más que una empresa:...

  • Customer Support Agent

    hace 2 semanas

    Ciudad de México Credito365 A tiempo completo

    Somos una empresa a nível internacional que lidera el mercado de préstamos digitales en Europa y Asia desde 2009. Únete a nuestra reciente apertura en México y forma parte de los/las colaboradores/as que fundarán nuestro equipo de trabajo! Nuestro Customer Support Agent/Agente Telefónico de Servicio al Cliente trabaja brindando soporte y...

  • Agente de Customer Support

    hace 3 semanas

    Ciudad de México Ualá ABC A tiempo completo

    En Ualá ABC queremos sumar a nuestro equipo una persona con el rol de **Agente de Customer Support **para dar soporte en la atención a nuestros clientes.**Tendras el desafío de...**- Brindar una excelente atención a los usuarios de Ualá ABC.- Detectar oportunidades de mejora en la experiência que ofrecemos a nuestros usuarios.- Garantizar una excelente...

  • Agent Support Representative

    hace 4 semanas

    México Ria A tiempo completo

    The responsibilities will include but are not limited to the following:- Handling of a high volume of inbound calls to the Agent Support department- Analyze the needs of the agent and offer the appropriate solution- Maintain an industry leading service level- Communicate across various departments to resolve issues reported by our agents- ResponsibilitiesThe...

  • Tech Support Agent

    hace 4 semanas

    Ciudad de México Global Consults A tiempo completo

    Importante empresa estadounidense solicita Tech support Agent On Site - Área:Paseo de la Reforma cerca del metrobús HamburgoActividades a desempeñar:- Estarás encargado de brindar soluciones a nuestros clientes vía chat o llamadas telefónicas.Monitorear y mantener comunicación con clientes de USAOfrecemos:- Contrato directo con la empresa- Sueldo base...

  • Executive Assistant

    hace 6 días

    Ciudad de México, Ciudad de México Agent A tiempo completo

    Executive AssistantLocation: Remote (Anywhere in LATAM)Hours: Monday to Friday 9 am - 5 pm ESTCompensation: $3000/monthJob Type: Contractor, 40 hr/weekAbout the RoleOur client is scaling fast—and their CEO needs an exceptional Executive Assistant to help drive organization, focus, and execution across the company. You'll work closely with the CEO to manage...

  • Marketing Manager

    hace 4 semanas

    Ciudad de México Agent Careers A tiempo completo

    Join us to apply for the Marketing Manager - B2B role at Agent Careers About the Company Our client is a leading supplier of metal‑bending machinery and automated equipment for the sheet metal industry. They serve a diverse range of industrial customers with highly customised solutions and are entering a major growth phase—modernising operations and...

  • Support Agent

    hace 24 horas

    Ciudad de México, Ciudad de México Scale AI A tiempo completo

    This role begins at Tier 0, where agents ramp up to Tier 1 readiness over their first few weeks. The Tier 0 Support Agent independently handles a broad range of contributor support issues, including moderately complex and nuanced cases requiring sound judgment, investigation, and clear communication. This role works cross-functionally to ensure contributors...

  • Sales Support Agent

    hace 2 semanas

    Ciudad de México Air Canada A tiempo completo

    **Being part of Air Canada is to become part of an iconic Canadian symbol, recently ranked the best Airline in North America. Let your career take flight by joining our diverse and vibrant team at the leading edge of passenger aviation.** The Sales Support Agent will primarily assist LATAM based travel agents in selling Air Canada flights to their...

  • Customer Support Agent

    hace 2 semanas

    Ciudad de México Runa HR A tiempo completo

    Position Summary:We are looking for a Customer Support Agent, highly organized and passionate about providing our clients with functional solutions. Capable of efficiently working in a changing environment while continuously adapting to it.**Responsibilities**:- Communicate proactively to management issues you're encountering in accounts- Outline and execute...