Manager, Digital Solutions

hace 4 semanas

distrito federal, México Thomson Reuters A tiempo completo

Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you

Join our team As a Manager in the Digital Solutions organization in the FindLaw group, one ensures high-quality execution of projects through leadership skills, effective team management, and cross-functional collaboration.

This Manager will work closely with other leadership both within Digital Solutions and in conjunction with other business units in Thomson Reuters to implement consistent standards for Spanish and English content, website design, and digital marketing to deliver a high level of customer satisfaction throughout the customer lifecycle.

About the Role

In this opportunity as a Manager, Digital Solutions you will:

Production:

  • Achieve deliverable time frames and promote a high level of staff utilization and productivity.
  • Analyze and report key measurements of processes implemented.
  • Recommend and manage external supplier relationships.
  • Address escalated client and business issues and bring them to a positive resolution.
  • Strong focus on finding solutions and driving execution.
  • Manage a cross functional team with Spanish and English skills that will perform various tasks to reach business and customer objectives.
  • Create and standardize our Spanish language strategy for content, design and digital marketing.

Team Management:

  • Assist team members in formulating development plans that support overall business objectives.
  • Motivate and manage team members to achieve high levels of performance.
  • Provide team members with targeted, timely and effective feedback.
  • Set expectations with team members, including holding individuals accountable and coaching to expectations.
  • Identify and recommend training needs/opportunities for the team.
  • Work with business leaders to manage resourcing needs.
  • Prepare performance reviews as instructed by the business.
  • Coach, mentor, and performance manage team as needed.
  • Participate in the interviewing and selection of new team members.
  • Identify process improvement needs, recommend solutions, and implement changes.
  • Collaborate, cross-functionally, to quickly identify issues and resolve to the customer's satisfaction.
  • Keep abreast of digital marketing and social media trends, strategies, platforms, and tools.
  • Identify opportunities with AI and automation to improve performance outcomes for clients.
  • Evaluate and recommend digital marketing best practices and tools.
  • Manage change within the team and the organization.
  • Partner with stakeholders in planning and implementation of new business solutions.
  • Identify innovative approaches to evolve customer strategy and how we deliver on those strategies.

About You

You’re a fit for the role if your background includes:

  • 3 + years experience in leading a cross-functional team, preferably content, design, and digital marketing.
  • 1-2 + years of people management experience or mentoring/coaching experience.
  • 1-2 + years experience in managing external vendor/supplier relationships.
  • Spanish and English understanding of digital marketing, content, website design, and social media concepts, channels, and KPIs.
  • Demonstrated leadership and employee development skills.
  • Ability to influence without authority.
  • Innovative mindset with a focus on driving change.
  • Highly organized with a project management mindset.
  • Proven ability to prioritize and manage multiple projects simultaneously.
  • Exceptional communication skills using multiple channels.
  • Strong analytical and problem-solving ability.
  • Ability to manage challenging client issues.
  • Works well in a team environment, embraces change, and is highly adaptable.

To apply, please upload your updated resume in English.

Location: CDMX

What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance.

Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion.

Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company.

Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually.

Purpose Driven Work: We help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion.

Accessibility

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world.

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