Issuer Services Operations Analyst C10

**Facts**:- Issuer Services Ops Tampa Hub perform the contractual obligation activities for more than 300 contracts for the following countries: Panama, Colombia, Peru, Brazil, and Argentina.- Our business handles a wide variety of types of contracts. No contract is the same; all are tailor made, according to the needs of the clients.**Day-to day responsibilities****General Administrative activities**- Individual mapped to this job description is responsible for Agency & Trust transaction processing execution. Typically related to Issuer Services LATAM Operations.- Perform operational activities during the phases of Implementation, Administration, and Termination according to the Agency & Trust deal agreements.- Support with the Implementation activities of Electronic Banking for clients (internal and external)- Support LATAM Agency & Trust Operational activities end - to - end, including the process of coordinating with other teams based on a different country.- Follows established procedures to identify problems related to Operational activities that require investigation or research.- Update of procedures, instructions, manuals, and checklist of the area.- Delivers reports to satisfy management requirements and support control activities.- Provide assistance regarding Projects related to Agency & Trust business.- Minimizes risk to the bank through increased knowledge of procedural requirements - understands and monitors errors to adhere to audit and control policies. (incl. reconciliation, accounting, payments, and other processing systems).- Timely management and escalation of all requests inquiries issues errors.- Demonstrates an intermediate level of understanding of products and processes, and of how duties relate integrate with others in the team and closely related teams.- Demonstrates an excellent knowledge of bank related systems.- Utilizes strong communication, interpersonal and diplomacy skills to interact with colleagues and stakeholders, and to exchange potentially complex sensitive information, while being sensitive to audience diversity- Act as backup of other positions of the Issuer Services Ops group (as required). Provide support in any other activity that is assigned.- Work on holidays and at different time-zones to service the respective Latin American countries.**_ Specialized activities_****_ Contractual Obligations_**:- _ Read_, analyze, and understand the different contracts for each client in different jurisdictions.- Execute the day-to-day activities according to the contractual obligations for each client, using our core system as tickler.- Input the operational activities into the Issuer Services Workstation platform according to the transactional Checklist.- Input the evidence of each task performed into the system or Share drive.- Perform collateral obligations accordingly to contract rules (calculation, waterfall, notifications, etc.)- Prepare and send (according to the A&T contract and frequency) the commission collection letters to the clients.**_ Accounting, Billing and Reconciliation_**_:_**- Execute of the electronic invoice process and accounting register- Record the commissions and their monthly accrual according to the Fee Schedule of each contract.- Ensure to complete control log daily, to assurance that all instructions received were performed.- Daily, balance the accounts of the different contracts.- Confirmation of the balance sheet review in system, with the supporting documentation- Review, input, or approve (depending on the role) accounting entries, into the core system, according to the contract obligations.- Record the commissions and their monthly accrual according to the Fee Schedule of each contract.**_ Reporting: _**- Produce local regulatory reports related to Agency & Trust business required by Regulators for Latin American Countries.- Support on the preparation the monthly (internal) financial statements of the trust agreements.- Provide metrics and controls related to all activities performed as defined by bank Policies or internal decision.- Update of procedures, instructions, manuals, and checklist of the area.- Provide evidence for the MCA/ GRC process.**Qualifications**- Bachelor’s/University degree in accounting, preferred with Specialization in Economics, Finance, Business Administration, or Minimum 2 Years’ experience in the financial service industry.- Proficiency in English, Portuguese, and Spanish (desirable)- Proficient in Microsoft Office with an emphasis on MS Excel and Power Pont.- Ability to work properly and effectively as a member of the Operations Team, aimed at achieving the group's objectives.- Ability to work well under pressure, with tight deadlines, high volume, high risk and demanding environment.- Must have excellent attention to detail and accuracy.- Excellent client relationship skills, as will be having daily interaction.- Proven interpersonal skills. Customer foc