Lead Application Support Engineer
hace 3 semanas
RESPONSIBILITIES- Direct and oversee support teams in managing incidents, alert notifications, and pages using ServiceNow- Supervise the compilation of detailed documentation on actions, resolutions, and subsequent steps including Root Cause Analysis (RCA) in our ServiceNow knowledge base- Standardize and update procedural documentation relevant to the support process- Lead both proactive and reactive monitoring efforts to preemptively address issues and provide timely resolutions- Manage comprehensive incident handling including determination, temporary solutions, root cause analysis, and permanent resolution- Facilitate Major Incident Handling calls to ensure efficient communication and problem-solving- Develop and curate a robust Known Error Database (KEDB)- Champion the identification and implementation of automation enhancements and permanent solutions derived from incident metrics analysis- Strategically escalate critical production environment incidents and spearhead initiatives to break patterns of recurring issues, boosting service quality- Collaborate with multidisciplinary teams both internally and externally to ensure homogeneous support operations on a daily basis- Maintain oversight of the incident tracking tool to confirm all matters are resolved within the stipulated Service Level Agreements (SLAs)**REQUIREMENTS**:- 1+ years of relevant leadership experience- Expertise in Java troubleshooting and debugging- Solid background in Spring Boot and Spring Core- Adaptable to evolving client demands with a readiness to acquire new technical skills- Proficient in independent and team-oriented workflows- Demonstrable leadership qualities, including motivation, teamwork facilitation, and decisive initiative- High-caliber analytical and problem-solving acumen- Professional proficiency in written and spoken English, minimum level B1+NICE TO HAVE- Practical experience with ServiceNow or similar service monitoring and incident management tools- A history of driving continuous improvement in technical support and incident response frameworks based on industry best practicesWE OFFER- Career plan and real growth opportunities- Unlimited access to LinkedIn learning solutions- International Mobility Plan within 25 countries- Constant training, mentoring, online corporate courses, eLearning and more- English classes with a certified teacher- Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)- Flexible work schedule and dress code- Collaborate in a multicultural environment and share best practices from around the globe- Hired directly by EPAM & 100% under payroll- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)- 13 % employee savings fund, capped to the law limit- Grocery coupons- 30 days December bonus- Employee Stock Purchase Plan- 12 vacations days plus 4 floating days- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)- Monthly non-taxable amount for the electricity and internet bills
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Application Support Engineer
hace 4 días
Desde casa, México Xideral A tiempo completoXIDERAL es una empresa con más de 20 años enfocada al mercado digital, Tecnologías de la Información y comunicación, actualmente nos encontramos en búsqueda de un Application Support Engineer.**Requisitos**:4 años en adelante de experiência en el puesto**Inglés avanzado**PowerShell (soporte para aplicaciones desplegadas al sector...
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Support Engineer
hace 3 semanas
Desde casa, México CPIM Group A tiempo completoWe area looking for a Support Engineer**Skills**:- SQL- .Net- Windows knowledge- L1/L2- Application Support**Requirements**:- Bachelor's degree in Computer Science- 5+ years of experience- English (Advanced level)Company Benefits- Benefits by law- Food coupons- Major medical insurance- 100% Home Office- Career planTipo de puesto: Tiempo completoSalario:...
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Application Support Engineer
hace 6 días
Desde casa, México Definity First A tiempo completoWe are searching for an energetic and talented **Application Support Engineer** to join our team. The position will work **REMOTELY.** **Skills & Requirements** - 2+ years of experience in a similar rol. - Computer Science concept of Data Structures in practical use cases. - Problem solving in a development or production environment, including experience...
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Application Support L2
hace 2 semanas
Desde casa, México Capgemini Engineering A tiempo completoCapgemini Engineering is looking for a **Application Support Engineer (L2)** **We're looking for**: - **Conversational English (B2, C1, C2)**: - Bachelor's degree in Computer Science or related - Advanced knowledge in **UNIX **and **SQL **(Joins, Querys, Index, view, tables) - Experience in **SQL Databases** like SQL Server, DB2, Sybase, Oracle or...
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Application Security Engineer
hace 6 días
Desde casa, México NTT DATA A tiempo completo**Req ID**: 259233 We are currently seeking a Application Security Engineer to join our team in Remote, México (MX-MEX), Mexico (MX). - Collaborate with development teams to integrate and automate security testing into the software development process, and to implement secure coding practices. - Identify vulnerabilities and recommend appropriate security...
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Lead Support Engineer
hace 4 semanas
Desde casa, México EPAM Systems, Inc. A tiempo completoWe are seeking an experienced **Lead Support Engineer**to join our team and help facilitate the migration to a new Managed File Transfer (MFT) platform.**Responsibilities**- Configure and deploy file transfer systems leveraging CLEO Harmony and Sterling File Gateway- Develop and execute automation scripts for MFT workflows using shell scripting and Perl- Set...
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Lead Cloud Platform Support Engineer
hace 3 semanas
Desde casa, México EPAM Systems A tiempo completoWe are looking for a highly skilled and knowledgeable **Lead Cloud Platform Support Engineer**to guide our cloud support team.RESPONSIBILITIES- Oversee Azure systems deployment, lifecycle maintenance, capacity planning, and collaboration with product teams- Lead the triage and resolution of service management system incidents and provide strategic action...
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Security Application Support Consultant
hace 4 días
Desde casa, México U hi A tiempo completo**Security Application Support Consultant****Role and Responsibility - Operational, Integration, Build and Manage Support****JD -Network Engineer**The Network Engineer is a critical member of the Technology Services Group and will be responsible for configuring and maintaining the corporate LAN/WAN infrastructure. The Network Engineer will work closely with...
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Lead Support Engineer
hace 2 semanas
Desde casa, México EPAM Systems, Inc. A tiempo completoWe are seeking a highly experienced **Lead Support Engineer**to join our team and provide technical leadership in maintaining and enhancing software systems.This role offers the chance to work in a fast-paced environment, ensuring system stability and delivering top-tier solutions. If you thrive on solving complex technical challenges, collaborating with...
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Linux Application Support
hace 1 semana
Desde casa, México MSNS HR TECHNOLOGY LLC A tiempo completo**Role: Linux Application Support (Multiple roles)****Openings: 10+ hires****Location: - Any Location of Mexico Near Client office****Model:- Hybrid****Salary:- GROSS 45-90 K MXN/Month + Standard Benefits****English Communication: Advanced****Experience****Technical Experience** : Experience on planning, deploying and maintaining AWS,Strong Hands on...
