Lead Support Engineer

We are seeking an experienced **Lead Support Engineer**to join our team and help facilitate the migration to a new Managed File Transfer (MFT) platform.**Responsibilities**- Configure and deploy file transfer systems leveraging CLEO Harmony and Sterling File Gateway- Develop and execute automation scripts for MFT workflows using shell scripting and Perl- Set up and maintain Connect:Direct and file agent scripts to automate data transfers- Work closely with network, firewall, and system administrators to resolve connectivity issues involving TCP/IP, FTP, or SFTP- Consult with business users to gather requirements and design customized file transfer solutions- Deliver 24/7 support for file transfer operations, including participating in on-call schedules and planned maintenance activities- Guide and mentor team members while following established engineering processes and practices- Collaborate with project leads and assume leadership responsibilities when necessary**Requirements**:- At least 5 years of experience in a Support Engineer role- Minimum of one year of experience in leading and managing technical teams- Extensive hands-on experience with CLEO Harmony and Sterling File Gateway in a live production environment- In-depth understanding of file transfer protocols such as SFTP/SSH, FTPS/SSL, HTTPS, and PGP/GPG- Practical knowledge of TCP/IP configurations, troubleshooting processes, and managing MFT workflows- Exceptional problem-solving and analytical skills- Proven ability to manage multiple projects and tasks within tight deadlines- Strong communication and documentation abilities to effectively interact with stakeholders- Proficiency in English at a B2 level or higher, both written and spoken**Nice to have**- Hands-on experience with IBM Sterling Connect:Direct- Competence in programming languages such as C and Java- Familiarity with Google Cloud Platform (GCP) and GCS Bucket storage solutions- Knowledge of cloud-based architecture and its underlying principles**We offer**- Career plan and real growth opportunities- Unlimited access to LinkedIn learning solutions- International Mobility Plan within 25 countries- Constant training, mentoring, online corporate courses, eLearning and more- English classes with a certified teacher- Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)- Flexible work schedule and dress code- Collaborate in a multicultural environment and share best practices from around the globe- Hired directly by EPAM & 100% under payroll- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)- 13 % employee savings fund, capped to the law limit- Grocery coupons- 30 days December bonus- Employee Stock Purchase Plan- 12 vacations days plus 4 floating days- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)- Monthly non-taxable amount for the electricity and internet billsEPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.