Lead Support Engineer

We are seeking a highly experienced **Lead Support Engineer**to join our team and provide technical leadership in maintaining and enhancing software systems.This role offers the chance to work in a fast-paced environment, ensuring system stability and delivering top-tier solutions. If you thrive on solving complex technical challenges, collaborating with diverse teams, and driving impactful projects, this position is an excellent opportunity for your career growth.**Responsibilities**- Address production incidents, service requests, and tasks to maintain system performance and reliability- Deliver on-call support during US CST business hours, ensuring timely resolution of incidents within defined SLAs- Execute minor enhancements, technical upgrades, and system maintenance activities as needed- Identify and resolve defects while enhancing back-end microservices and REST APIs for improved functionality- Create and perform unit tests to validate new code and changes, ensuring high software standards- Oversee the development-to-deployment process, including initiating and approving changes- Adhere to best practices such as code reviews, unit testing, continuous integration, and other standardized methodologies- Participate in daily Scrum meetings, handovers, and collaborative discussions to maintain team alignment- Guide and mentor developers, fostering knowledge sharing and boosting team productivity- Support offshore teams by addressing blockers, sharing critical information, and offering prioritization guidance**Requirements**:- Bachelor’s degree in Computer Science, a related field, or equivalent professional experience- Minimum of 5 years of experience in a relevant role- At least 1 year of experience leading and managing development teams- Extensive hands-on experience with Java and the Spring Framework for software development- Strong understanding of APIs and microservices architecture for creating scalable systems- Proficiency in Kubernetes for container orchestration and management- Ability to work during US CST business hours to provide timely support- Fluency in English, both written and spoken, at a B2+ level or higher**Nice to have**- Experience in financial services, particularly in wealth management- Knowledge of Microsoft Azure for cloud-based solutions- Familiarity with monitoring tools and advanced system reliability practices**We offer**- Career plan and real growth opportunities- Unlimited access to LinkedIn learning solutions- International Mobility Plan within 25 countries- Constant training, mentoring, online corporate courses, eLearning and more- English classes with a certified teacher- Support for employee’s initiatives (Algorithms club, toastmasters, agile club and more)- Enjoyable working environment (Gaming room, napping area, amenities, events, sport teams and more)- Flexible work schedule and dress code- Collaborate in a multicultural environment and share best practices from around the globe- Hired directly by EPAM & 100% under payroll- Law benefits (IMSS, INFONAVIT, 25% vacation bonus)- Major medical expenses insurance: Life, Major medical expenses with dental & visual coverage (for the employee and direct family members)- 13 % employee savings fund, capped to the law limit- Grocery coupons- 30 days December bonus- Employee Stock Purchase Plan- 12 vacations days plus 4 floating days- Official Mexican holidays, plus 5 extra holidays (Maundry Thursday and Friday, November 2nd, December 24th & 31st)- Monthly non-taxable amount for the electricity and internet billsEPAM is a leading global provider of digital platform engineering and development services. We are committed to having a positive impact on our customers, our employees, and our communities. We embrace a dynamic and inclusive culture. Here you will collaborate with multi-national teams, contribute to a myriad of innovative projects that deliver the most creative and cutting-edge solutions, and have an opportunity to continuously learn and grow. No matter where you are located, you will join a dedicated, creative, and diverse community that will help you discover your fullest potential.