Quality Assurance
hace 2 días
Printful helps artists and entrepreneurs transform their ideas into thriving ecommerce businesses. With 300K+ customers using our services, we’re one of the world’s leading printing, warehousing, and fulfillment companies.Since opening in 2013, we’ve been trusted to print 50M+ items and have grown into a team of 1,800+ employees worldwide. After seeing explosive growth in 2020, we’re proud to have become the first privately owned company with Latvian roots to achieve unicorn status (valued at over $1 billion).Printful is one of the world’s leading printing, warehousing, and fulfillment companies—and we’re among thefastest-growing companies in the US- We fulfill and ship custom clothing, accessories, and home & living items for online businesses. Since opening in 2013, over 300K+ business owners have trusted us to turn their ideas into brands and products. We’ve since printed 50M+ items and grown into a team of 1,800+ employees worldwide.The Quality Assurance and Training (QAT) Specialist functions in a supporting role to the Quality Assurance and Training (QAT) Coordinator. The QAT Specialist will perform a variety of tasks related to quality assurance such as, but not limited to, audits, document drafting, troubleshooting, research, and analysis. The QAT Specialist is also a part of the global Quality Assurance, Training, and Documentation (QATD) project team (for the duration of the project).**Responsibilities**:- Perform research, analysis, and drafting of Standard Operating Procedures (SOPs) and other production-related documents as directed by the QAT Coordinator.- Assist with the production department training program implementation, day-to-day process, and audits.- Perform SOP adherence audits and document results.- Assist during the implementation of new products, and ensure that product specifications and requirements are followed to meet set quality standards.- Assist with analysis, implementation, and maintenance of new and ongoing quality programs.- Identify, evaluate, implement and document corrective action when necessary with regard to product quality and process improvements to continuously improve the customer experience.- Analyze branch level refund, reshipment, and damage rate data across all departments, propose and implement process changes to meet set goals, and drive continuous improvement.- Prepare progress and update reports as required.- Additional projects and tasks to be assigned based on company needs.Special requirements- Excellent spoken and written English skills.- Ability to work in a fast-paced, cross-functional environment, both independently and with a team.- Strong communication and technical skills.- Proactive, self-motivated, driven and committed to a team approach.- Dedicated to increasing the quality of products and services provided by the company.- A high sense of urgency.Required Education and Experience- 1 - 2 years of experience in quality assurance, document control, and/or training in a manufacturing environment.- Experience with creating, developing, and implementing SOPs in relation to a manufacturing environment.- Experience with professional project management software.- Technical savvy, with the ability to use various tools such as GSuite, Microsoft Office, etc.periods of time as needed by projects or tasks applicable to the role.
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Quality Assurance Manager
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