Technical Support Level 1

hace 4 semanas

Ciudad de México Hewlett Packard Enterprise A tiempo completo

Technical Support Level 1This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.Our new innovative IT services organization is HPE Pointnext. We have the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation.**How you'll make your mark**:- Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems.- Respond to service, product, technical, and customer- Resolve incoming internal or external businesses and end user's problems via telephone and e-support.- Articulate both in writing and verbally case summary, resolution and add to Knowledge Management System (KMS).- Proactively assist customers to avoid or reduce problem occurrence.- Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc.- Engages team members for support as required to ensure internal or external business and end user SLA demands are met.- Begin to partner with and assist the Sales Pursuit team.**About you**:- First level university degree or equivalent experience- 1 year experience in relevant technologies and customer environments (VMware, Linux, Windows).- Relevant industry qualification where applicable.- Excellent verbal and written communication skills in language to be supported.- Experience in troubleshooting in a technical environment.- Excellent analytical and problem solving skills.- Software and hardware knowledge of computing, storage and peripheral devices.- Advanced proficiency with case management databases and tools.- Superior customer service skills.- Phone and remote support experience. E-support experience.- Advanced English**We offer**:- A competitive salary and extensive social benefits- Diverse and dynamic work environment- Work-life balance and support for career development- An amazing life inside the element Want to know more about it?Then let’s stay connectedHPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow togethermexico**Job**:Services**Job Level**:Entry**Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.**HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.

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