Customer Successs Manager, Growth

hace 3 días

Nuevo León, México Kahnem A tiempo completo

**About Kahnem**:Kahnem helps organizations make better hiring decisions. We are trusted by clients who want to recruit and hire top talent for high-impact roles. We partner with high-growth startups, global companies, and industry leaders hiring across North America and LATAM.**About the position**:Kahnem is partnering with a high-growth startup in the financial services sector (Fintech) that is looking to hire a Customer Success Manager in Mexico to ensure client retention and growth of existing accounts in the SMB and Mid-Market segments.In this role, you’ll play a critical role in fostering long-term client partnerships, driving customer satisfaction, and ensuring revenue growth within SMB and mid-market segments. Although the client already has a customer success team based in the US, this position will be the first customer success manager based in Mexico.In this role, you will:- Proactively oversee client relationships, ensure retention, and identify growth opportunities within existing SMB and mid-market accounts within Mexico.- Identify upsell and cross-sell opportunities by understanding client business goals and aligning them with additional product offerings.- Ensure seamless onboarding for new clients, delivering training and resources to maximize product adoption. Work closely with marketing, product, and sales teams to deliver a seamless customer experience.- Have proactive communication with clients. Conduct regular check-ins and quarterly business reviews to provide insights, performance metrics, and strategic recommendations.- Monitor client usage data and satisfaction metrics to identify trends, risks, and opportunities for improvement. Collaborate with internal teams (sales, product, support) to address client challenges and provide timely resolutions.**Job requirements**:- Proven experience of in a customer success or account management role, ideally working with SMB and mid-market clients within a B2B environment.- Ability to interpret customer data and develop actionable insights to drive engagement and growth. Proficiency with CRM tools and sales engagement platforms.- Learning agility and excellent problem solving skills. A proactive, goal-oriented approach with the ability to thrive in a fast-paced startup environment.- Customer-Centricity. A genuine passion for helping businesses grow through innovative solutions.- Bachelor’s degree or equivalent experience. Proficiency in English, both written and verbal.**Compensation and Benefits**:Additional information about the benefits (health insurance, dental and visual plans etc) and other perks included in this position will be shared with applicants later in the process.Kahnem provides equal employment opportunities (EEO) to all employees and applicants for employment. We welcome people from all backgrounds, experiences, perspectives, and abilities.Compensation Range: $60K - $65K

  • Industrial Growth

    hace 6 días

    Nuevo León, México Apex Tool Group México A tiempo completo

    A leading manufacturing solutions company in Monterrey is seeking a Business Development Manager to drive growth in the industrial and heavy equipment sectors. The ideal candidate will promote assembly tool solutions, build strategic relationships, and collaborate with teams to deliver customer value. Key qualifications include over 5 years of sales...

  • Customs Operations

    hace 6 días

    Nuevo León, México JAMCO A tiempo completo

    A prominent logistics firm in Monterrey is seeking a Customs Operations and Compliance Manager. In this role, you will manage bonded warehouse operations, ensuring adherence to customs regulations and customer satisfaction. The ideal candidate will possess a Bachelor's degree and have 4-5 years of relevant experience. This position offers an excellent...

  • Strategic Growth

    hace 6 días

    Nuevo León, México Blue Yonder A tiempo completo

    A leading solutions company is seeking a Business Development Manager in Monterrey, Nuevo León. The ideal candidate will have over 5 years of experience in consultative sales and business development, particularly in the Industrial or Heavy Equipment sectors. This role involves driving sustainable growth by developing strategic relationships with key...

  • (Senior) Product Manager

    hace 3 semanas

    Nuevo León, México Fotografen Online Service GmbH A tiempo completo

    **Your mission**:As the Growth Product Manager, you will be leading our Activation team that is responsible for devising effective journeys for first-time customers, creating seamless onboarding experiences for various customer segments and understanding how to successfully connect new customers to our product’s value.As a (Senior) PM you will support our...

  • Strategic Area Manager – Mexico

    hace 6 días

    Nuevo León, México Ratehawk A tiempo completo

    A leading tech firm located in Monterrey is seeking a Business Development Manager specializing in the Industrial and Heavy Equipment sector. This role emphasizes strategic relationship building and requires over 5 years of experience in sales or business development. The successful candidate will promote assembly tool solutions and drive profitable growth...

  • Customer Success

    hace 4 semanas

    León, México Canonical A tiempo completo

    Join to apply for the Customer Success - Team Manager role at Canonical Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our...

  • Customer Success

    hace 4 semanas

    León, México Canonical A tiempo completo

    Join to apply for the Customer Success - Team Manager role at Canonical Canonical is a leading provider of open source software and operating systems to the global enterprise and technology markets. Our platform, Ubuntu, is very widely used in breakthrough enterprise initiatives such as public cloud, data science, AI, engineering innovation and IoT. Our...

  • Head of Restaurant Partnerships

    hace 6 días

    Nuevo León, México DiDi Global A tiempo completo

    A leading mobility technology company in Monterrey is seeking a Business Development Manager to drive strategic sales initiatives and build partnerships with local restaurants. The role involves leading a sales team, executing go-to-market strategies, and fostering relationships with customers for business growth. Candidates should have a Bachelor's degree,...

  • Area Manager Mexico

    hace 6 días

    Nuevo León, México Ratehawk A tiempo completo

    We’re Hiring! Business Development Manager – Industrial / Heavy Equipment Sector We are looking for a true strategic relationship builder —someone who can open doors, develop high-impact opportunities, and drive sustainable growth with key industrial customers. As a Business Development Manager , you will be a strategic partner for our customers,...

  • Electrification Account Manager – Metals Segment

    hace 6 días

    Nuevo León, México ABB A tiempo completo

    En ABB, ayudamos a las industrias a ser más eficientes y limpias. Aquí, el progreso es una expectativa - para usted, su equipo y el mundo. Como líder del mercado mundial, le daremos lo que necesita para lograrlo. No siempre será fácil, crecer requiere agallas. Pero en ABB, nunca correrás solo. Run what runs the world. Este Puesto Reporta a Sales...