Customer Service Representative
hace 2 semanas
E80 Group, located in Viano, Italy is a leading global provider of automated intralogistics systems for the consumer products industry. Our vision is to optimize the value chain of our customers by increasing productivity and quality across their facilities. Safety, Technology innovation, and Integration are key elements of our solutions and services. E80 Group believes in the value of the team as well as in the power of the individual team-members contributions.The CSR provides direct day-by-day operational support for Spare Parts Department through the responsibilities listed below:**Responsibilities**:- Checks and coordinates spare parts inquiries from customers- Follows a customer inquire, issues quotes from SAP system, stating the price, terms of delivery and terms of payment and validity of quotation- Follows-up & receives official purchase orders from the customers- Prioritizes orders for spare parts to deal wh the breakdowns- Prepares and sends the order confirmation to customer including the price, delivery dates, mode of shipment, payment and delivery terms, CS orders- Works closely with the purchasing manager to assist in sourcing. Performs a proactive follow up & coordination with suppliers, customers to arrange shipments- Prepares the necessary shipping documents for customs clearance including pro-forma invoices- Arranges the proper return and replacement of the defective item under warranty, repair, wrongly ordered or delivered item/s- Checks, follows up and corrects the stock discrepancies- Prepares proactive Recommended Spare Parts offers- Prepares quotes for customers for PM/HD/service intervention using existing templets- Fields customer calls and helps trouble shoot spare parts problems. Identifies part numbers using a spare parts manual, 3D drawing, or a schematic.- Builds strong relationships with customers- Covers for shipping/receiving duties when Shipping and Receiving Clerk is absent- Works closely with Shipping and Receiving Clerk on all direct shipment to customers from E80 HQ- Other duties/responsibilities as assigned**Requirements**:- Good communication skills and the ability to work in a team, work directly with the customer and with all levels of personnel is required- Basic knowledge of Microsoft Office is required- SAP Experience is a plus- Must be analytically natured and detail orientedTipo de puesto: Tiempo completoSalario: A partir de $25,000.00 al mesPrestaciones:- Seguro de gastos médicos mayoresLugar de trabajo: Empleo presencial
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Customer Service Representative
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Saltillo, México Johnson Controls A tiempo completo**Job Details****What are you going to do?**Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.**How will you do it?****Order Processing**- Order input in SAP / JDE (different order types)- Send order confirmation to customer...
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Customer Service Representative
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Saltillo, México Johnson Controls A tiempo completo**Job Details** **What are you going to do?** Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time. **How will you do it?** **Order Processing** - Order input in SAP / JDE (different order types) - Send order confirmation to...
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Saltillo, México Grupo Zeu A tiempo completoA Customer Service Representative, or CSR, will act as a liaison, provide product/services information, answer questions, and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. Tipo de puesto: Tiempo completo Salario: $12,000.00 - $15,000.00 al mes Tipo de jornada: - Turno de 10 horas Consideraciones ante...
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Saltillo, México Sanhua International A tiempo completoSanhua is looking for a customer service representative to join our team in our Houston office. This person will drive customer satisfaction by fielding inquiries, addressing pain points, and maintaining extensive product knowledge. A successful Customer Service Representative will utilize their high energy and strategy to provide excellent customer service....
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Customer Service Representative
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Saltillo, México Johnson Controls A tiempo completo**Job Details****How you will do it?****Order Processing**:- Order input in SAP (different order types)- Send order confirmation to customer (confirm delivery date based on ATP, partial delivery allowed, etc)**Backorder monitoring and order management**:- Monitor the customer backorders in conjunction with Customer, Warehouse, Supply & Demand, Credit...
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Customer Service Representative
hace 3 días
Saltillo, México Johnson Controls A tiempo completo**Job Details****What are you going to do?**Follow up transactions effectively to ensure that the agreed quantities of products are delivered to the customer as set out in the sales offer/order, at the agreed place and time.**How you will do it?****Order Processing**:- Order input in SAP (different order types)- Send order confirmation to customer (confirm...
