Customer Service Representative
hace 3 semanas
At SpotOn, we're helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their customers and employees.Recently, SpotOn was:- Named one of Fast Company's Most Innovative Companies of 2024- Awarded Great Places to Work and Built In's Best Workplaces for the third year in a row- Selected as the Best Overall Restaurant POS by NerdWallet- Rated the top-rated point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra usersWe're committed to caring hard and moving fast so that we can continue to grow and make a positive impact together.That's where you come in.We are looking for **Restaurant Management Analysts** to join our customer service team helping customers.As a **Restaurant Management Analyst**, you will manage clarifications for our clients while providing excellent customer service.**Responsibilities**:- Provide accurate and effective solutions to problems, complaints, and inquiries from customers, account executives, and other team members.- Accurately document all customer interactions and transactions in the database system (to-do list and inbox management).- Meet and exceed performance objectives including but not limited to customer satisfaction, call resolution, and quality assurance metrics.- Maintain knowledge of SpotOn products, services, and policies.- Perform other duties as assigned by supervisor or manager.**Skills and Knowledge**:- Excellent communication skills in English and Spanish, both verbal and written.- Strong problem-solving and critical-thinking skills.- Ability to work under pressure and handle multiple tasks simultaneously.**Requirements**:- Advanced English (C1)- Experience working in a customer service environment- Experience in banking, finance, payments, or related customer service industries- Excellent customer relationship skills and a passion for achieving goals.- Knowledge and experience in troubleshooting- Excellent interpersonal skills and diplomacy to quickly de-escalate tense situations.- Excellent verbal and written communication skills to manage internal and external relationships.- Ability to establish lasting relationships with clients and colleagues.- High school diploma or equivalent (minimum).**Benefits**:- Base Salary $18,250.00 mxn + Performance bonus $3,660.00 mxn- Food Vouchers $ mxn pesos monthly- Law benefits- SGMM- Visual Insurance- Dental Insurance- Life Insurance- Two days off per week- Total Pass (gym)- Development & career plan**#LI-Onsite**SpotOn is an e-verify company.
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Customer Service Representative
hace 1 semana
Ciudad de México Esolutions A tiempo completoCustomer Service Representative Location: Azcapotzalco, Mexico City, Mexico (On-site). Job Summary This is a full-time on-site role for a Customer Service Representative in Azcapotzalco, CMX. The Customer Service Representative will be responsible for handling customer inquiries, resolving issues, providing outstanding customer support, and ensuring...
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Customer Service Representative
hace 5 días
Ciudad de México Latino Legends A tiempo completoCustomer Service Representative (Remote - LATAM) Reports to: Customer Service Manager Job Type: Full-Time Salary: $1,500 – $1,700 USD/month About the Role: Latino Legends is proud to partner with a fast-growing company in the fitness and wellness industry in its search for a Customer Service Representative based in Latin America. This fully remote role is...
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Customer Service Representative
hace 1 semana
Ciudad de México, Ciudad de México Epsilon Solutions Ltd. A tiempo completoRole: Bilingual Call Center AgentLocation:AZCAPOTZALCO- Mexico City, Mexico (ONSITE)Job SummaryThis is a full-time on-site role for a Customer Service Representative in Azcapotzalco, CMX. TheCustomer Service Representative will be responsible for handling customer inquiries, resolvingissues, providing outstanding customer support, and ensuring customer...
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Customer Service Representative
hace 3 semanas
Ciudad de México ESOL A tiempo completo**Job Summary**:Customer Service Representative will be responsible for handling customer inquiries, resolving issues, providing outstanding customer support, and ensuring customer satisfaction on a day-today basis.**Qualifications**:- High School diploma completed.Advanced English level (B2+ and above).1+ years of Customer Service, Tech Support or Sales...
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Customer Service Representative
hace 2 semanas
Ciudad de México ESOL A tiempo completo**Job Summary** - Customer Service Representative will be responsible for handling customer inquiries, resolving - issues, providing outstanding customer support, and ensuring customer satisfaction on a day-today basis. **Qualifications**: - High School diploma completed. - Advanced English level (B2+ and above). - 1+ years of Customer Service, Tech...
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Customer Service Representative
hace 3 días
Ciudad de México SpotOn: Corporate A tiempo completoAt SpotOn, we're helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their...
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Customer Service Representative
hace 6 días
Ciudad Juárez, México Epsilon Solutions Ltd. A tiempo completoRole: Bilingual Call Center Agent Location: AZCAPOTZALCO- Mexico City, Mexico (ONSITE) Job Summary This is a full-time on-site role for a Customer Service Representative in Azcapotzalco, CMX. The Customer Service Representative will be responsible for handling customer inquiries, resolving issues, providing outstanding customer support, and ensuring customer...
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Bilingual Customer Service Representative
hace 1 semana
Ciudad de México TTEC A tiempo completoBilingual Customer Service Representative - Spanish-English - Remote**Bilingual Customer Service Representative - Spanish-English - Remote****Breaking News: TTEC obtained the "Best Workplaces 2021" recognition from Computrabajo, the employment leader in Mexico.**We're hiring and are looking to connect with you to help us deliver exceptional customer...
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Customer Service Representative
hace 2 semanas
Ciudad de México MultiLatin Background Screening A tiempo completoImportante Consultoría de Servicios solicita: **CUSTOMER SERVICE REPRESENTATIVE** - **URGENTE**_ **Actividades**: - Mejorar la relación de cada cliente con los servicios brindados - Soporte al cliente con consultas técnicas y procesos comerciales - Resolución eficaz de problemas - Documentar los pasos de solución dado a cada incidente - Comunicación...
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Customer Service Representative
hace 3 semanas
Ciudad de México THE ZAMORA AMERICAS, INC. A tiempo completoAt Zamora Company, we believe customer service is at the heart of our success. A strong Customer Service Representative not only builds customer loyalty but also strengthens our reputation and helps grow our brand.**RESUMEN DEL PUESTO / JOB BRIEFING**As a Customer Service Representative, you’ll be the voice and face of Zamora Company. You’ll interact...
