Learning & Development
hace 1 semana
As a Call Center Learning & Development officer, you will play a crucial role in enhancing the skills, performance, and career growth of call center employees. Your responsibilities will revolve around designing, implementing, and managing training and development programs that empower call center staff to excel in their roles, provide exceptional customer service, and contribute to the overall success of the organization.**Key Responsibilities**:**Training Program Design and Implementation**:Collaborate with department managers to identify training needs and performance gaps within the call center team.Develop comprehensive training programs that cover product knowledge, customer service techniques, communication skills, problem-solving, and other relevant areas.Create training materials, including presentations, manuals, videos, and other resources to facilitate effective learning.**Training Delivery**:Conduct engaging training sessions for new hires and existing call center employees.Utilize various training methods, such as classroom sessions, virtual training, role-playing, and on-the-job coaching, to cater to different learning styles.Monitor trainees' progress and adjust training strategies as needed to ensure successful learning outcomes.**Performance Evaluation**:Collaborate with supervisors and managers to establish performance metrics and evaluation criteria.Assist in conducting regular performance assessments for call center employees, providing constructive feedback and identifying areas for improvement.**Career Development**:Work with employees to identify their career goals and aspirations within the call center or the larger organization.Develop personalized development plans to help employees acquire the necessary skills and knowledge for career advancement.Provide guidance on potential growth opportunities within the call center or related departments.Continuous Improvement:Stay updated on industry’s best practices, customer service trends, and advancements in call center technology.Continuously enhance training programs to align with changing business needs and customer expectations.Solicit feedback from employees, supervisors, and managers to refine training content and delivery methods.**Reporting and Documentation**:Maintain accurate records of training sessions, attendance, and employee progress.Generate regular reports on training effectiveness, employee performance, and development program impact.**Qualifications and Skills**:Bachelor’s degree in human resources, Organizational Development, Business Administration, or a related field.Proven experience in training program design and delivery, preferably in a call center or customer service environment.Strong communication and interpersonal skills, with the ability to engage and motivate employees.Excellent presentation skills and the ability to convey complex concepts in a clear and understandable manner.Familiarity with adult learning principles and instructional design methodologies.Proficiency in using training software, learning management systems (LMS), and multimedia tools.Analytical mindset to assess training effectiveness and make data-driven improvements.Strong organizational skills and the ability to manage multiple projects simultaneously.Flexibility to adapt to changing business needs and priorities.
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Learning and Development Sp
hace 1 semana
Monterrey, México Selex del Norte A tiempo completo**OB OBJECTIVE** Responsible for executing learning operations projects guaranteeing their correct development in time, quality, cost, functionality, and customer satisfaction in order to close operative training gaps. **POSITION RESPONSIBILITIES** - Ensure proper management of the design and development of Learning solutions with the support of learning...
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Learning & Development Specialist Americas
hace 5 días
Monterrey, México Nemak A tiempo completo**Objective** As a Learning and Development Specialist, you will play a pivotal role in leading and shaping the Engineering Academy Americas Agenda within our organization. Your expertise will drive the design, implementation, and continuous improvement of technical learning programs that empower our engineering teams to excel and innovate. **Main...
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Talent Development
hace 2 semanas
Monterrey, México Nemak A tiempo completo**Objective**Coordinates Nemak Global Mentoring Program, from technology solutions for managing partnerships to the coordination of Mentoring waves, following through the different program milestones and until closure..**Main Responsibilities**- Partners with global functional leaders to design and implement the Global Mandatory Learning Plan. Coordinate...
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Talent Development and Learning Sr.manager Americas
hace 3 semanas
Monterrey, México Nemak A tiempo completo**Objective**Talent Development and Learning Sr. Manager Americas develops and implements learning strategies, designs e-learning courses, and manages budgets for our Nemak Americas region. They assess development needs, training, and evaluate effectiveness.**Main Responsibilities**- Create and execute learning strategies and programs tied to Business...
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Talent Development And Learning Sr.Manager Americas
hace 3 semanas
Monterrey, México Nemak A tiempo completo**Objective**Talent Development and Learning Sr.Manager Americas develops and implements learning strategies, designs e-learning courses, and manages budgets for our Nemak Americas region.They assess development needs, training, and evaluate effectiveness.**Main Responsibilities**- Create and execute learning strategies and programs tied to Business...
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Sr Specialist, Learning
hace 5 días
Monterrey, México Blue Yonder A tiempo completoJob Summary: The Sr. Learning Specialist will play a pivotal role in coordinating programs, collaborating with business units, and supporting initiatives that align with our organizational goals. This role requires an enthusiastic individual with a deep understanding of adult learning principles, Learning Systems, and the latest trends that contribute to...
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English Teacher $22,000
hace 4 semanas
Monterrey, México Quick Learning A tiempo completo**Sólo en Quick Learning****¡hablas o hablas!****DO YOU SPEAK ENGLISH?****WE´RE HIRING! ENGLISH TEACHERS****Job Requirements**:- Qualified English Speakers- Full time / Part Time Availability- Excellent communication and customer service skills.- Residence in MONTERREY, NUEVO LEÓN.**We Offer**:- Contract directly with Quick Learning- Fully Paid Training...
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English Teacher
hace 3 semanas
Monterrey, México Quick Learning A tiempo completo**¡INICIA EL AÑO CON EMPLEO!****Sólo en Quick Learning****¡hablas o hablas!****DO YOU SPEAK ENGLISH?****WE´RE HIRING! ENGLISH TEACHERS****Job Requirements**:- Qualified English Speakers- Full time / Part Time Availability- Excellent communication and customer service skills.- Residence in MONTERREY, NUEVO LEÓN.**We Offer**:- Contract directly with...
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English Teacher $22,000
hace 7 días
Monterrey, México Quick Learning A tiempo completo_**¡INICIA EL AÑO CON EMPLEO!**_ **Sólo en Quick Learning** **¡hablas o hablas!** **DO YOU SPEAK ENGLISH?** **WE´RE HIRING! ENGLISH TEACHERS** **Job Requirements**: - Qualified English Speakers - Full time / Part Time Availability - Excellent communication and customer service skills. - Residence in MONTERREY, NUEVO LEÓN. **We Offer**: -...
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English Teacher
hace 3 semanas
Monterrey, México Quick Learning A tiempo completo**¡INICIA EL AÑO CON EMPLEO!****Sólo en Quick Learning****¡hablas o hablas!****DO YOU SPEAK ENGLISH?****WE ´RE HIRING!ENGLISH TEACHERS****Job Requirements**:- Qualified English Speakers- Full time / Part Time Availability- Excellent communication and customer service skills.- Residence in MONTERREY, NUEVO LEÓN.**We Offer**:- Contract directly with...
