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Customer Experience Map Project Manager
hace 3 semanas
Customer Experience Map Project manager
This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.
**_
This position will be focused on managing multiple Experience Enablement Mapping projects which are a part of (a workstream of) larger Customer Success driven programs. Each individual Experience Enablement mapping project will require the person in this position to engage with both the associated Customer Success Program Manager as well as with stakeholders from various delivery teams (Customer Success, Support, etc.) across HPE. The first milestone of each Experience Enablement mapping project is to arrive at a finalized Experience Enablement phase map for one or more of the phases of the end-to-end Customer Enablement Experience for a particular HPE offering. The second milestone will be to identify the capabilities (user stories) which need to be enabled and the documentation deliverables that will need to be produced so that the applicable delivery teams will be positioned to begin moving Customers through the mapped phase(s). Some Experience Enablement mapping projects will require creation of a new Experience Enablement phase map (or new maps) and some Experience Enablement mapping projects will require modifications to an existing Experience Enablement phase map (or existing maps).
**In a typical day as an Journey Mapping, you would...**
- Continuously coordinating with Customer Success Program Managers to understand the scope and timeline for each desired Experience Enablement phase mapping project
- Planning, executing, monitoring, controlling, and completing multiple Experience Enablement mapping projects from ideation through to completion
- Managing project progression for each Experience Enablement phase map project and adapting work as required to meet project deadlines
- Providing detailed reports/status updates for each Experience Enablement phase mapping project to the applicable Customer Success Program Manager
- Scheduling and conducting Experience Enablement mapping workshops, working sessions, and meetings with applicable stakeholders
- Documenting meeting notes and distributing to applicable attendees
- Aggregating multiple data points, activities, digital messages, and playbooks to create coherent Experience Enablement maps
- Socializing initial versions of created Experience Enablement maps with the applicable stakeholders to arrive at agreed upon final versions
- Coordinating with applicable stakeholders to identify and document the capabilities (user stories) which will need to be enabled as well as the documentation/capability deliverables which will need to be produced for each finalized Experience Enablement phase map
- Providing finalized Experience Enablement phase maps, identified user stories, and identified documentation/capability deliverables to the applicable Customer Success Program Manager
- Ensuring capabilities (user stories) and documentation/capability deliverables produced are in line with the finalized Experience Enablement phase map(s)
- Ensuring documentation deliverables align to established standards and best practices
- Populating repositories with final versions of the Experience Enablement phase map(s) and associated documentation deliverables
- Providing Experience Enablement mapping best practices training when and where needed
- Optimizing and improving overall Experience Enablement mapping project management processes and approaches where necessary
**If you are/have**
- 3+ years in project management
- Typically, first level and advanced level university degree
- Project Management certification is an advantage
- Ability to develop meaningful relationships, rapport, and trust in a remote model
- Knowledge of Project Management methodologies and tools
- Proficient in Microsoft Office suite of tools (Excel, PowerPoint, Word)
- Written and verbal communication, presentation, and persuasion skills; fluency in English
- Collaborative and team player
- Critical thinking and problem solving
- Active listening, influencing, and negotiation
- Detail oriented
- Issue and resolution management
- Prior experience in Customer Experience (CX) or Customer Success capacities
- Familiarity with Waterfall versus Agile project management methodologies
- Experience with Confluence, Microsoft Teams, and Smartsheets
- Knowledge of Miro a plus
Join us and make your mark
mexico
**We offer**:
- A competitive salary and extensive social benefits
- Diverse and dynamic work environment
- Work-life balance and support for career development
- An amazing life inside the element Want to know more about it?
Then let’s stay connected
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qua
