Customer Success Project Manager
hace 2 semanas
_Espressive redefines how employees get help by delivering exceptional employee experiences. We were founded on the belief that getting help at work shouldn’t be so hard. While others have focused on solving the problems faced by help desk analysts, Espressive shifted the focus to the employee — because you can’t have self-service if employees are not engaged. Barista, our virtual support agent (VSA), brings the ease of consumer virtual assistants, such as Alexa and Google Home, into the workplace, delivering a personalized user experience that results in employee adoption rates of 80-85% and reduced help desk call volume of 40-60%.We've raised our series B and are funded by some of the best VCs in the world. We have a highly experienced, small team, led by a CEO and executive team with a proven track record of building successful companies._About the RoleAs an Espressive Customer Success Project Manager, your overall mission is to help drive company growth and customer success by partnering with customers, driving customer and product innovation, and helping deliver an amazing employee experience.About the Responsibilities- Assist customers in setting up and navigating programs or software associated with Barista- Serve as overall AI Subject Matter Expert for customers- Help deliver new innovative AI and ML capabilities to customers- Uncover customer business objectives and overall AI and ML strategy- Partner with customers on enhancing overall employee experience- Deliver product demonstrations and proof of concepts- Deliver on customer objectives and prove ROI- Come up with creative employee adoption strategies- Partner with product management on prioritizing customer feature requests- Cross enable teams based on customer best practices that you uncover- Maintain the confidentiality, Non-competition, Non solicitation, and Intellectual Property Assignment Agreement.- Follow the Handbook and code of conduct conditions.Hard Skills or Qualifications Required- Experience in customer-facing roles, enterprise pre-sales or delivery- Hands-on Experience with ITSM platforms like ServiceNow, Cherwell, BMC, etc.- 3-5 years of experience in customer service or customer success position strongly preferred- Experience working with brand image and promoting value through customer experience- Ability to rapidly embrace and learn new AI/ML/NLP technology- ITSM or HR industry knowledge and best practicesSOFT Skills or Qualifications Required- Exceptional ability to communicate and foster positive business relationships- Excellent project management skills focused on customer delivery- Ability to work on multiple projects and prioritize customer success
-
Customer Success Journey Mapping Project Manager
hace 4 semanas
Guadalajara, México Hewlett Packard Enterprise A tiempo completoCustomer Success Journey Mapping Project ManagerThis role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office.Hewlett Packard Enterprise advances the way people live and work. We bring together the brightest minds to create breakthrough technology solutions, helping our customers make their mark on the world.Aruba...
-
Customer Success Manager
hace 3 días
Guadalajara, México Salesloft A tiempo completo**Job Title: Customer Success Manager****Location: Guadalajara****THE OPPORTUNITY**:Although we're proud of our history, we're even more excited about the future. We want to create a world-class culture and company that attracts, develops, engages and retains elite talent.At Salesloft, our **Customer Success Manager** will be pivotal to our company's...
-
Customer Success Manager
hace 3 semanas
Guadalajara, México BringIT A tiempo completoWelcome to Bring IT, where opportunities abound for talented individuals like you!Join Our Growing Team!Fast-paced global professionalsEmbracing digital transformationRecognized for excellence in customer success Expanding reach across North AmericaJoin us and redefine success together! ✨Are you ready to make a meaningful impact? Step into the role of...
-
Customer Success Manager
hace 2 semanas
Guadalajara, México Hewlett Packard Enterprise A tiempo completoCustomer Success Manager This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. **_ Job Family Definition:_** The Customer Success Manager (CSM) holds a key role in the customers’ digital transformation journey. Partners with HPE account team’s strategic customers to understand their business...
-
Customer Success Manager
hace 2 semanas
Guadalajara, México JWP A tiempo completo**About JWP**: JWP is transforming the Digital Video Economy as a trusted partner for over 40,000 broadcasters, publishers, and video-driven brands through our cutting-edge video software and data insights platform. JWP empowers customers with unprecedented independence and control over their digital video content. Established in 2004 as an open-source video...
-
Customer Success Manager
hace 1 semana
Guadalajara, México Espressive A tiempo completoAs an Espressive Customer Success Manager, your overall mission is to help drive company growth and customer success by partnering with customers, driving customer and product innovation, and helping deliver an amazing employee experience. In this role, your key responsibilities will be to: - Assist customers in setting up and navigating programs or...
-
Customer Experience Map Project Manager
hace 5 días
Guadalajara, México Hewlett Packard Enterprise A tiempo completoCustomer Experience Map Project manager This role has been designated as ‘Edge’, which means you will primarily work outside of an HPE office. **_ This position will be focused on managing multiple Experience Enablement Mapping projects which are a part of (a workstream of) larger Customer Success driven programs. Each individual Experience Enablement...
-
Customer Success
hace 2 semanas
Guadalajara, México OperationsArmy A tiempo completo**About Us**: We are a growing startup helping fast-growing businesses scale through high-quality offshore talent. We manage large customer accounts and are looking for a strategic, hands-on customer success leader to manage these relationships and ensure operational excellence. **Role Overview**: As a Customer Success & Operations Manager, you will own the...
-
Customer Success Manager
hace 2 semanas
Guadalajara, Jalisco, México Ad-velopment A tiempo completoAtAd-velopmentwe work with advertisers that focus on products aimed at social discovery, entertainment, and communication. We believe that communication is far gone global and more people should enjoy its benefits so we look to affiliate business partners willing to promote this opportunity far and wide and expand our network. These partners collaborate with...
-
Scaled Customer Success Manager
hace 2 semanas
Guadalajara, México Salesloft A tiempo completo**Job Title**:Customer Success Manager** **Location: Guadalajara, Mexico** **WHY YOU'LL LOVE SALESLOFT**: Put Customers First. Team Over Self. Focus on Results. Bias Towards Action. Glass Half Full. These are the values that define who we are and have empowered our staggering growth to become the #1 leader in sales engagement software. Salesloft helps...
