Head Of Customer Success
hace 1 semana
DEUNA, a rapidly growing SaaS startup, is revolutionizing the e-commerce landscape in LATAM by solving the most pressing challenges faced by businesses today: customer conversion, payment acceptance, and fraud prevention with a single integration. With a recently announced $37M USD Series A funding, we operate in 5 LATAM countries and are on the lookout for exceptional talent to join our team and continue driving our success. Job Overview As the Head of Customer Success, you will lead our customer success team and ensure that our clients achieve their desired outcomes using our products. This role involves managing a team of CSMs who maintain relationships with all active clients in DEUNA. Your objectives will include identifying opportunities to generate value for our main clients, managing relationships with senior stakeholders, and collaborating with our product and data teams to develop solutions that generate value for our clients. Responsibilities We are seeking a strategic leader with a proven track record of success in customer success management. As the Head of Customer Success, you will be responsible for: Managing relationships with the highest level stakeholders at strategic clients. Guiding and managing the work of the CSM team to maximize the value generated for clients. Working with our product and data teams to create information visualization tools that facilitate the generation of business insights for clients, as well as the development of new products or features of value for our clients. Ensuring timely resolution of customer issues, coordinating the work of our support and technology teams. Monitoring customer satisfaction and identifying areas for improvement in the customer experience. Developing and implementing strategies to improve CE and drive customer adoption. Analyzing customer data to identify trends and areas for improvement. Communicating customer success metrics and results to the leadership team and stakeholders. What will you find when you join DEUNA? A multicultural team distributed throughout LATAM Dynamism, agility and constant innovation Being part of a high-impact solution for an entire region The best tools and technology to operate Being part of the startup culture. We are in full expansion Incredible team Benefits Hybrid modality ? Vacations and personal days ? Economic support for internet and cell phone line We all own DEUNA, we offer stock options Multidisciplinary, diverse and dynamic team Requirements Bachelor's degree in Business Administration, Marketing, or a related field (MBA or Master in Analytics preferred) 7+ years of experience in customer success management, preferably in a SaaS environment Experience in e-commerce and working with analytics tools such as Google Analytics, Tableau, PowerBI, or similar. SQL experience is a plus. Strong knowledge of conversion funnels and drivers Proven track record of leading and growing a customer success team Excellent communication, interpersonal, and leadership skills, with the ability to work collaboratively with cross-functional teams Strong analytical and problem-solving skills, with a data-driven approach Ability to understand technical problems and work collaboratively with product and technology teams Ability to work in a fast-paced, dynamic environment Join us at DEUNA, and be part of a dynamic team that's transforming the e-commerce landscape in LATAM. #J-18808-Ljbffr
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Head of Customer Success
hace 2 semanas
WorkFromHome, México Remotely Talents A tiempo completoA dynamic B2B SaaS firm is seeking a Head of Customer Success & Support Operations. In this remote role, you will lead the customer journey from onboarding to retention, managing a team of 3-4. You'll build effective systems and processes to ensure customer success and enhance autonomy within your team. The position requires 5+ years in customer success or...
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Head of Customer Success
hace 3 días
WorkFromHome, México Remotely Talents A tiempo completoJob Description A dynamic B2B SaaS firm is seeking a Head of Customer Success & Support Operations. In this remote role, you will lead the customer journey from onboarding to retention, managing a team of 3-4. You will build effective systems and processes to ensure customer success and enhance autonomy within your team. The position requires 5+ years in...
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Head of Customer Success – Americas Center
hace 4 semanas
WorkFromHome, México Rock Talent México A tiempo completoUna empresa desarrolladora de instrumentos científicos busca un Head of Customer Success en Xico, Veracruz. Esta posición se centra en los requisitos administrativos y la atención al cliente, garantizando soporte técnico y comunicación efectiva. Se requiere un dominio avanzado del inglés y 3 años de experiencia en atención al cliente y gestión de...
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Global Head of Customer Success
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WorkFromHome, México Rock Talent Mexico Sas De Cv A tiempo completoUna empresa desarrolladora de instrumentos científicos busca un Head of Customer Success en México, Veracruz, Xico. La persona será responsable de asegurar un servicio al cliente óptimo y deberá tener habilidades en comunicación y soporte técnico. Se requieren al menos 3 años de experiencia en atención al cliente, con inglés avanzado y la capacidad...
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Head of Customer Success: Drive Retention
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WorkFromHome, México Jobgether A tiempo completoA leading company in Mexico is seeking a Head of Customer Success to enhance customer retention and satisfaction. The ideal candidate will have over 6 years of experience in a similar role, demonstrating a strong ability to lead teams and implement effective customer strategies. Responsibilities include overseeing account management initiatives and ensuring...
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Head of Customer Success
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WorkFromHome, México Jobgether A tiempo completoThis position is posted by Jobgether on behalf of a partner company. We are currently looking for a Head of Customer Success. In this role, you will have a key impact on customer retention, satisfaction, and revenue growth. You will lead a team that is dedicated to ensuring an exceptional experience for our customers. This involves overseeing account...
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Head of Customer Success — LATAM SaaS Growth Leader
hace 1 semana
WorkFromHome, México Deuna A tiempo completoA rapidly growing SaaS startup is seeking a Head of Customer Success to lead their customer success team in Veracruz. You will ensure clients achieve their desired outcomes, manage relationships with high-level stakeholders, and collaborate with product and data teams. The ideal candidate will have 7+ years of experience in customer success management,...
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Head Of Customer Success
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WorkFromHome, México Rock Talent Mexico Sas De Cv A tiempo completoOverview Importante empresa desarrolladora, fabricante y distribuidora de instrumentos científicos de alto rendimiento busca Head of Customer Success para centrarse en requisitos administrativos, de comunicación y de soporte técnico del cliente para brindar una atención al cliente rápida, sostenible y profesional. Qualifications Excelentes habilidades...
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Head Of Customer Success Center Americas
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WorkFromHome, México Rock Talent México A tiempo completoImportante empresa desarrolladora, fabricante y distribuidora de instrumentos científicos de alto rendimiento busca Head of Customer Success para centrarse en requisitos administrativos, de comunicación y de soporte técnico del cliente para brindar una atención al cliente rápida, sostenible y profesional._ Excelentes habilidades de servicio al cliente,...
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Head Of Digital Customer Success Programs
hace 4 semanas
WorkFromHome, México Trss A tiempo completoA leading digital solutions provider in Mexico City seeks a Manager of Digital Programs Customer Success to lead and improve scalable digital programs that enhance customer engagement. You will mentor a team, drive programs across the customer lifecycle, and ensure impactful, data-driven outcomes. The ideal candidate has over 6 years of experience in digital...
