Head of Customer Success
hace 4 días
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Head of Customer Success. In this role, you will have a key impact on customer retention, satisfaction, and revenue growth. You will lead a team that is dedicated to ensuring an exceptional experience for our customers. This involves overseeing account management strategies and implementing processes to foster long-term partnerships and expansion opportunities. Your leadership will shape the future of customer success, enhancing the client's journey and driving continuous improvement. Accountabilities Lead and develop a high-performing Customer Success team, ensuring revenue and retention goals are met. Own Net Revenue Retention (NRR) targets, proactively reducing churn and driving expansions. Implement structured expansion strategies and optimize upsell/cross-sell opportunities. Align with Sales, Product, and Marketing to champion the customer voice and maximize engagement. Optimize customer journeys, enhancing onboarding, adoption, and long-term success. Monitor customer health, proactively preventing churn and maximizing lifetime value. Leverage data insights and customer feedback to drive continuous improvement. Requirements 6+ years of experience in Customer Success, with at least 3 years in a leadership role, preferably in a B2B SaaS environment. Proven track record in driving customer retention, expansion, and satisfaction at scale. Strong leadership skills with the ability to inspire and grow a high-performing team. Data-driven mindset with expertise in tracking, measuring, and acting on customer success metrics. Exceptional communication skills and experience working with C-level executives. Ability to thrive in a fast-paced, high-growth environment. Experience with customer success tools, CRMs, and account management best practices. Fluency in English is required. Benefits Nice work environment Competitive Salary Health Insurance Stock Options Annual Company Trip in a secret location and more Why Apply Through Jobgether? We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team. We appreciate your interest and wish you the best Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time. #J-18808-Ljbffr
-
Head Of Customer Success
hace 1 semana
WorkFromHome, México Deuna A tiempo completoDEUNA, a rapidly growing SaaS startup, is revolutionizing the e-commerce landscape in LATAM by solving the most pressing challenges faced by businesses today: customer conversion, payment acceptance, and fraud prevention with a single integration. With a recently announced $37M USD Series A funding, we operate in 5 LATAM countries and are on the lookout for...
-
Head of Customer Success
hace 2 semanas
WorkFromHome, México Remotely Talents A tiempo completoA dynamic B2B SaaS firm is seeking a Head of Customer Success & Support Operations. In this remote role, you will lead the customer journey from onboarding to retention, managing a team of 3-4. You'll build effective systems and processes to ensure customer success and enhance autonomy within your team. The position requires 5+ years in customer success or...
-
Head of Customer Success
hace 4 días
WorkFromHome, México Remotely Talents A tiempo completoJob Description A dynamic B2B SaaS firm is seeking a Head of Customer Success & Support Operations. In this remote role, you will lead the customer journey from onboarding to retention, managing a team of 3-4. You will build effective systems and processes to ensure customer success and enhance autonomy within your team. The position requires 5+ years in...
-
Head of Customer Success – Americas Center
hace 4 semanas
WorkFromHome, México Rock Talent México A tiempo completoUna empresa desarrolladora de instrumentos científicos busca un Head of Customer Success en Xico, Veracruz. Esta posición se centra en los requisitos administrativos y la atención al cliente, garantizando soporte técnico y comunicación efectiva. Se requiere un dominio avanzado del inglés y 3 años de experiencia en atención al cliente y gestión de...
-
Global Head of Customer Success
hace 4 semanas
WorkFromHome, México Rock Talent Mexico Sas De Cv A tiempo completoUna empresa desarrolladora de instrumentos científicos busca un Head of Customer Success en México, Veracruz, Xico. La persona será responsable de asegurar un servicio al cliente óptimo y deberá tener habilidades en comunicación y soporte técnico. Se requieren al menos 3 años de experiencia en atención al cliente, con inglés avanzado y la capacidad...
-
Head of Customer Success: Drive Retention
hace 4 días
WorkFromHome, México Jobgether A tiempo completoA leading company in Mexico is seeking a Head of Customer Success to enhance customer retention and satisfaction. The ideal candidate will have over 6 years of experience in a similar role, demonstrating a strong ability to lead teams and implement effective customer strategies. Responsibilities include overseeing account management initiatives and ensuring...
-
Head of Customer Success — LATAM SaaS Growth Leader
hace 1 semana
WorkFromHome, México Deuna A tiempo completoA rapidly growing SaaS startup is seeking a Head of Customer Success to lead their customer success team in Veracruz. You will ensure clients achieve their desired outcomes, manage relationships with high-level stakeholders, and collaborate with product and data teams. The ideal candidate will have 7+ years of experience in customer success management,...
-
Head Of Customer Success
hace 4 semanas
WorkFromHome, México Rock Talent Mexico Sas De Cv A tiempo completoOverview Importante empresa desarrolladora, fabricante y distribuidora de instrumentos científicos de alto rendimiento busca Head of Customer Success para centrarse en requisitos administrativos, de comunicación y de soporte técnico del cliente para brindar una atención al cliente rápida, sostenible y profesional. Qualifications Excelentes habilidades...
-
Head Of Customer Success Center Americas
hace 4 semanas
WorkFromHome, México Rock Talent México A tiempo completoImportante empresa desarrolladora, fabricante y distribuidora de instrumentos científicos de alto rendimiento busca Head of Customer Success para centrarse en requisitos administrativos, de comunicación y de soporte técnico del cliente para brindar una atención al cliente rápida, sostenible y profesional._ Excelentes habilidades de servicio al cliente,...
-
Head Of Digital Customer Success Programs
hace 4 semanas
WorkFromHome, México Trss A tiempo completoA leading digital solutions provider in Mexico City seeks a Manager of Digital Programs Customer Success to lead and improve scalable digital programs that enhance customer engagement. You will mentor a team, drive programs across the customer lifecycle, and ensure impactful, data-driven outcomes. The ideal candidate has over 6 years of experience in digital...
