Guest Experience Agent
hace 6 días
**Who we are...**AvantStay delivers exceptional, unique stays for group travelers. The company has built a tech-enabled millennial hospitality brand to be the new standard for group experience. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry.**What we are looking for**As a Guest Experience Agent, you’ll support guests from the moment they inquire about one of our properties to the end of their stay. Additionally, you’ll work closely with our field operators to maintain and deliver on property expectations. This person will have excellent communication, interpersonal and critical thinking skills in order to support our guests' inquiries.What you’ll do- Talk to escalated guests and troubleshoot guest issues.- Make reservations for customers based on their various requirements and budgetary allowances.- Respond to guest messages promptly and personally, adhering to our strict SLA with the goal of establishing an open, welcoming relationship.- Support field operation teams in maintaining a consistent guest experience.- Keep relevant systems updated with customer information and property details.- Provide knowledgeable and accurate information regarding AvantStay properties and policies.- Build and maintain positive relationships with field operators and local vendors.- Provide the highest level of customer support to all current and future guests.**Requirements**:- Fluency in English is required- 2+ year in customer service and/or concierge experience required.- Experience with Zendesk is a plus.- Strong communication skills and close attention to detail.- Positive, enthusiastic and passionate about providing great customer service to our guests.- Ability to understand and convey both business issues and technical concepts.- Reliable, with a strong understanding of team dynamics.- Excellent self-management skills, and the ability to prioritize and deliver work to meet tight deadlines- Background in real estate and/or short-term rentals (preferred).**Benefits**- Flexible & fully remote - work from anywhere- Full-time position- Pay range is USD $5-7/hour based on experience & location
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Guest Experience Agent, Vacation Rentals
hace 2 semanas
Ciudad de México, Ciudad de México Beachside VR A tiempo completoAbout the RoleAt Beachside VR, guest experience isn't a department, it's the heartbeat of what we do. Were looking for an experienced Guest Experience Agent who understands the pace and expectations of vacation rentals and knows how to deliver calm, confident hospitality through clear communication and strong follow-through.In this role, you'll manage...
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Guest Experience Agent, Vacation Rentals
hace 1 día
Ciudad de México, Ciudad de México Beachside VR A tiempo completoAbout The RoleAt Beachside VR, guest experience isn't a department, it's the heartbeat of what we do. Were looking for an experiencedGuest Experience Agentwho understands the pace and expectations of vacation rentals and knows how to deliver calm, confident hospitality through clear communication and strong follow-through.In this role, you'll manage guest...
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Guest Experience Agent
hace 3 semanas
Ciudad de México KUKUN A tiempo completo¡Hola!KUKUN busca a su próximo Guest Service Agent, en CDMX para un Startup que está revolucionando el mundo de la hospitalidad. Es una vacante que requiere ser empático, orientado a las soluciones, mucha energía, organización y liderazgo.Actividades:- Ser el primer contacto con los huéspedes, vía telefónica, correo o chat.- Ofrecer un servicio...
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Guest Experience Agent
hace 1 semana
Ciudad de México KUKUN A tiempo completo¡Hola! KUKUN busca a su próximo Guest Service Agent, en CDMX para un Startup que está revolucionando el mundo de la hospitalidad. Es una vacante que requiere ser empático, orientado a las soluciones, mucha energía, organización y liderazgo. Actividades: - Ser el primer contacto con los huéspedes, vía telefónica, correo o chat. - Ofrecer un...
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Guest Experience Agent
hace 1 semana
Ciudad de México KUKUN A tiempo completoKUKUN busca a su próximo **Guest Experience Agent**, en CDMX para un Startup que está revolucionando el mundo de la hospitalidad. Nuestra misión es crear conexiones emocionales entre visitantes y destinos a través del diseño y la tecnología. Buscamos a una persona empática, orientada a soluciones, con mucha energía, organizada y con...
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Guest Experience Agent
hace 1 día
Ciudad de México, Ciudad de México KUKUN A tiempo completoKUKUN busca a su próximo Guest Experience Agent, en CDMX para un Startup que está revolucionando el mundo de la hospitalidad. Nuestra misión es crear conexiones emocionales entre visitantes y destinos a través del diseño y la tecnología.Buscamos a una persona empática, orientada a soluciones, con mucha energía, organizada y con liderazgo.¿Qué...
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Specialist-guest Experience
hace 1 semana
Ciudad de México Marriott International, Inc A tiempo completo**Additional Information** **Job Number**25033650 **Job Category**Rooms & Guest Services Operations **Location**Courtyard Mexico City Toreo, Periferico Boulevard Manuel Avila Camacho No 150, Mexico City, Mexico, Mexico, 53000 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a...
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Guest Experience Expert
hace 2 semanas
México Marriott International, Inc A tiempo completo**Job Number** **Job Category** Rooms & Guest Services Operations**Location** AC Hotel Queretaro Antea, Avenida Antea No 1050 Ejido Jurica, Queretaro, Queretaro, Mexico**Schedule** Full-Time**Located Remotely?** N**Relocation?** N**Position Type** Non-Management***Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to...
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Agente de Recepción
hace 3 semanas
Ciudad de México Marriott International, Inc A tiempo completo**Additional Information****Job Number** **Job Category**Rooms & Guest Services Operations**Location**Courtyard Mexico City Vallejo, Calzada Vallejo 1090, Ciudad de Mexico, Mexico, Mexico, 2300**Schedule**Full Time**Located Remotely?**N**Position Type** Non-Management***Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we...
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Guest Experience Expert
hace 3 semanas
México Marriott International, Inc A tiempo completo**Job Number** **Job Category** Rooms & Guest Services Operations**Location** AC Hotel Queretaro Antea, Avenida Antea No 1050 Ejido Jurica, Queretaro, Queretaro, Mexico**Schedule** Full-Time**Located Remotely?** N**Relocation?** N**Position Type** Non-Management***Our jobs aren’t just about giving guests a smooth check-in and check-out. Instead, we want to...
