Technical Support: Intern Opportunities for

Every year, we welcome thousands of university graduates from every corner of the world to join Microsoft. You bring your aspirations, talent, potential—and excitement for the journey ahead.Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Learn more about our cultural attributesAt Microsoft, Interns work on real-world projects in collaboration with teams across the world, while having fun along the way. You’ll be empowered to build community, explore your passions, and achieve your goals. This is your chance to bring your solutions and ideas to life while working on cutting-edge technology. The internship is designed not only for you to do great work with the opportunity to learn and grow, but to experience our culture full of diverse community connection, executive engagement, and memorable events.Are you ready to join us and create the future? Come as you are, do what you love—start your journey with us today**Responsibilities**:Location and travel requirements may vary per role. Applications to these opportunities are considered for all available Technical Support roles, including but not limited to, those described below:**Technical Support Engineering**Provides technical support to customers, partners, field engineers, and other product support personnel who are diagnosing, troubleshooting, repairing and debugging complex computer systems, complex software, or networked and/or wireless systems. Performs troubleshooting and related analyses; escalates issues as appropriate or serves as the escalation point for highly complex issues.**Responsibilities**:- Reviews issues and contacts customers to understand issue. Ensures customers stay informed as to the status/solution of their issue. Utilizes troubleshooting tools (e.g., event logs, performance traces) to help resolve customer issues.- Analyzes problems and develops solutions to meet customer needs using log analysis and other proprietary tools.- Collaborates on cross-team and cross-product technical issues by working with resources from other groups as needed to resolve moderately complex customer issues.- Provides feedback to improve products to more senior engineers or technical advisors.- Attends case triage meetings and/or case discussions to collaborate and share ideas to resolve problems.**Partner Technical Consulting****Responsibilities**:- Proactively reviews partner feedback (e.g., surveys) to identify and understand the drivers of satisfaction and dissatisfaction, determine the root cause, and establish recovery actions to improve experience.- Uses business, technology, and industry strategies to define customer/partner requirements and constraints. Leads conversation with partner to identify the requirements of the business and/or scenario they are trying to solve.- Guides partners in one-to-one consultation to provide solutions to the customer environment within primary or minor solution areas (e.g., architectural guidance, request for proposal (RFP) assistance, deployment guidance), either directly or asking for support from higher-level Partner Technical Consultants (PTCs).- Identifies partner needs and recommends routine or narrow technical solutions (e.g., SharePoint, Exchange Online) or technical best practices through feature comparison, architecture design, proofs of concept, etc., and shares materials to help partners meet their business goals at a support-market level.- Proactively and continuously learns new technology in their respective solution area and builds knowledge in additional solution areas. Collaborates with other Partner Technical Consultants (PTCs) by sharing experiences, best practices, and product news.- Attains proper accreditation needed to deliver different intellectual property. Participates in relevant technical communities.- Develops and maintains knowledge in intellectual property (IP). Communicates areas that need refreshing or gaps in intellectual property. Contributes to IP development under the supervision of other Partner Technical Consultants (PTCs).- Understands collaboration opportunities and/or requirements of local subsidiaries across solution areas. Collaborates with Service Account Managers (SAMs) to identify appropriate solutions for partners as needed.**Qualifications**:**Minimum Qualifications**- Bachelor's Degree in Information Technology, Computer Science or related field, with one semeste/quarter remaining before ending University.**Preferred Qualifications**- Demonstrated self-learner, seeks information about the underlying needs of customers, and builds customer/partner relationships.- Displays strong stakeholder an