IT Problem Coordinator

hace 1 día

Guadalajara, México AstraZeneca A tiempo completo

**IT Problem Coordinator**Positions are open to Mexican Citizens and official residents of Mexico.Location: Guadalajara (hybrid)Strong English communication skills required**Must Submit Resume in English****Introduction to role**:Are you ready to tackle challenges head-on and drive impactful change? As an IT Problem Coordinator, you'll play a pivotal role in ensuring seamless service delivery and minimizing disruptions. Your mission is to identify root causes of incidents and implement proactive solutions, all while collaborating with a global team dedicated to maintaining IT service continuity. You'll be at the forefront of problem management, working closely with stakeholders to enhance business performance and customer experience. Are you prepared to be an advocate for improvement and innovation?**Accountabilities**:- Problem Management_- Initiate and manage problem investigations to identify service impact, root causes, and key steps for restoration.- Ensure comprehensive communication of learning and corrective actions following incidents.- Analyze IT service data to drive Service Improvement Plans for enhanced customer experience.- Deliver regular reporting on IT service performance and progress of problem investigations.- Own and communicate service performance through KPIs and Problem investigation reports.- Assess internal and third-party supplier services against SLAs and lead periodic verifications.- Engage with stakeholders to understand business challenges and service issues.- Work collaboratively with:_- Integrated assurance to support internal and external assurance activities.**Essential Skills/Experience**:- Broad understanding of IT Service Management process best practices.- Self-starter with high levels of drive, energy, resilience, and desire for professional excellence.- Proven capability for assessment of complex business issues and successful delivery of improvement initiatives.- Strong analytical skills and experience with related toolsets.- Ability to form effective partnerships with stakeholders and influence at multiple levels.- Decision-making ability in pressure situations at a management level.- Effective collaboration in a matrix organization.- Ability to collaborate across different technologies.- Application of policies, procedures, and guidelines with expertise to business groups.- Experience in risk management and assessment.- High School Diploma or GED.- Good communication and facilitation skills.**Desirable Skills/Experience**:- Business Administration / Information Service Degree.- ITIL training / service management accreditation.- Technical skills, awareness, and experience.- Ability to work well in diverse, multinational teams and influence positive outcomes.At AstraZeneca, your work will have a direct impact on transforming lives through life-changing medicines. We empower our teams to innovate, take ownership, and explore new possibilities. With cutting-edge technology platforms and a passion for data, analytics, AI, and machine learning, we drive exponential growth and disrupt the industry. Join us in a dynamic environment where lifelong learning is encouraged, and diverse minds collaborate seamlessly. Here, you'll find the support you need to thrive while making meaningful contributions every day.

  • Administrative Coordinator in It

    hace 4 semanas

    Guadalajara, México AstraZeneca A tiempo completo

    At AstraZeneca we turn ideas into life changing medicines. Working here means being entrepreneurial, thinking big and working together to make the impossible a reality.We’re focused on the potential of science to address the unmet needs of patients around the world. We commit to those areas where we think we can really change the course of medicine and...

  • Ecommerce IT Service Desk Supervisor Mérida

    hace 4 semanas

    Guadalajara, México Reclutamiento IT A tiempo completo

    **Vacante para la empresa Reclutamiento IT en Guadalajara, Jalisco**:Somos una empresa con más de 100 años en el mercado colaboramos con grandes ligas como NBA; NFL; MLS entre otras, nos distingue la calidad en el servicio, uso innovador de tecnología y un excelente ambiente de trabajo, buscamos en México Coordinador Especialista de TI Bilingüe con...

  • Problem Manager

    hace 3 semanas

    Guadalajara, México Finastra A tiempo completo

    **Who are we?**:**About the role**:Reporting to the Director of Service Delivery, the Problem Manager is accountable for managing the lifecycle of all problems, contributing to enhancing availability of products and services and eliminating recurring incidents to ensure a world class customer experience.As a member of the Service Delivery team, the Problem...

  • Project Coordinator

    hace 2 semanas

    Guadalajara, México Svitla Systems A tiempo completo

    Svitla Systems Inc. is looking for a Project Coordinator for a full-time position (40 hours per week) in Mexico.**Requirements**:- At least 1 year of experience in similar positions (Project/Delivery Coordinator) in IT outstaffing/outsourcing companies with international clients.- Basic skills in people management- Good communication skills.- Good...

  • Schedule Coordinator

    hace 5 días

    Guadalajara, México Prime Home Health A tiempo completo

    Uplift talent - Our mission is to empower businesses through strategic nearshoring solutions, we enable US companies to tap into a pool of highly skilled professionals, helping them maximize their efficiency and competitiveness in the global marketplace.Our Schedule Coordinator will be responsible for Managing and organizing the schedules of our clients and...

  • Schedule Coordinator

    hace 5 días

    Guadalajara, México Prime Home Health A tiempo completo

    Uplift talent - Our mission is to empower businesses through strategic nearshoring solutions, we enable US companies to tap into a pool of highly skilled professionals, helping them maximize their efficiency and competitiveness in the global marketplace. Our Schedule Coordinator will be responsible for Managing and organizing the schedules of our clients...

  • Service Delivery Manager

    hace 1 semana

    Guadalajara, México Finastra USA Corporation A tiempo completo

    **Responsibilities**: **What will you contribute?** Reporting to the Cloud Delivery Manager, the **Service Delivery Manager**/**D**isaster**R**ecovery** Coordinator** is a key interface and liaison between Finastra internal business line, technology organization, support teams, and customers, contributing to the overall delivery of technology and services...

  • Logistics Coordinator

    hace 1 semana

    Guadalajara, México Stelaro, LLC A tiempo completo

    **Job Summary**:A growing 60 million (USD) International Automobile Exporter is looking for a Logistics Coordinator to be based out of the company’s Guadalajara office. The Logistics Coordinator will provide support to the daily efforts of the Logistics department and reports to the Logistics Manager.**Essential Duties & Responsibilities**- Manage and...

  • Program Coordinator Sales

    hace 2 semanas

    Guadalajara, México Digital Risk, LLC. A tiempo completo

    **Company Description** Mphasis applies next-generation technology to help enterprises transform businesses globally. Customer centricity is foundational to Mphasis and is reflected in the Mphasis’ Front2Back Transformation approach. Front2Back uses the exponential power of cloud and cognitive to provide hyper-personalized (C=X2C2TM=1) digital experience...

  • Logistics Coordinator

    hace 1 semana

    Guadalajara, México Stelaro, LLC A tiempo completo

    **Job Summary**: A growing 60 million (USD) International Automobile Exporter is looking for a Logistics Coordinator to be based out of the company’s Guadalajara office. The Logistics Coordinator will provide support to the daily efforts of the Logistics department and reports to the Logistics Manager. **Essential Duties & Responsibilities** - Manage and...