Manager of IT Application Support

If you’re looking for a career where you can make a real impression, join Global Service Center (GSC) HSBC and discover how valued you’ll be.HSBC is one of the largest banking and financial services organizations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.**Principal accountabilities**:- Responsible for protecting production environment for Global systems, ensuring end-to-end high availability, performance and reliability- Working towards continuous improvement, optimizing existing systems, managing infrastructure and reducing work through automation- Be able to efficiently communicate on the production/crisis calls- Accountable for executing root cause analysis for production issues.- Working in a 24x7 global operation FTS team during Americas shift.- Leading a GPS Sub-Value Stream (SVS) for the Americas PE Team- Leading a technical team of Production Engineers/SREs- Work during Americas shift on a FTS model, including weekends (Rota-based) and occasionally to be on after office hour on-call for supporting high and critical incidents.- Team leadership, including but not limited to timesheets, SNOW requests, log reviews, interviews, budget/PMO reviews, performance reviews.- Meetings with stakeholders, including but not limited to Local GSC, MX Wholesale IT, Americas Team(s), Global PE Team(s), Change/Implementation Team(s), HR.**Key Requierements for the Role**:- Work Experience of 5 years with at least 2 years prior in L0/L1 production support- 5 years on the role or similar roles of leadership.- Cybersecurity awareness.- ITIL concepts understanding. Experience on Service Management tool like Service now or something similar- Good understanding of Unix (Linux) command and Shell scripting.- Knowledge on SQL and Stored Procedures, preferentially in Oracle database- Good troubleshooting/debugging C++ and/or Java code, SQL and Stored Procedures.- Basic Integration knowledge (Architecture Design, Web Application Servers, IBM MQ, Load Balancers).- Systematic problem-solving approach.- Strong verbal and Conversational English communication (over C1 Level)- SAFe Methodology, increase velocity of the teams- DevOpsSec mindset- 24x7 availability- Hybrid-role 2 or 3 days on the office; work on site as per Mexico requirements- High values and engagement, work under stress, conflict manager, resilience, self-motivation.Tipo de puesto: Tiempo completo, Por tiempo indeterminadoSueldo: A partir de $90,000.00 al mesBeneficios:- Aumentos salariales- Descuento de empleados- Descuento de gimnasio- Descuentos y precios preferenciales- Estacionamiento de la empresa- Estacionamiento gratuito- Programa de referidos- Seguro de gastos médicos mayores- Seguro de vida- Servicio de comedorPago complementario:- Bono de productividadTipo de jornada:- De guardia- Disponibilidad en noches- Lunes a viernes- RotativoPregunta(s) de postulación:- Do you have over 5 years of experience with at least 2 years prior in L0/L1 production support?- Do you have working experience on an Americas shift on a FTS model, including weekends (Rota-based)?- Are you comfortable working in a hybrid setting?- Are you willing to undergo a background check, in accordance with local law/regulations?- How many years of Team Lead experience do you have with Production Engineers and SREs?- Are you comfortable commuting to this job's location?- Will you now or in the future require sponsorship for employment visa status?- Are you legally authorized to work in Mexico?Experiência:- Shell Scripting: 3 años (Deseable)- Oracle Databases: 3 años (Deseable)- UNIX: 3 años (Deseable)Idioma:- Inglés (Obligatorio)Lugar de trabajo: remoto híbrido en Azcapotzalco, CDMX