Lead of Application Services

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Posición**:IT Application Development Tower Lead / Lead of Application Services and Delivery Excellence**

Experiência mínima: +8 years

Idiomas: Inglés C1, C2 o nativo

Escolaridad: Preferably scientific, technical or business discipline with an advanced degree preferred (ideally an MBA)

Ubicación: México

Esquema: Preesencial Azcapotzalco

Tipo de contrato: Tiempo indeterminado

Horario: Lunes a Viernes

**Purpose of the position**
- Strong affinity to leadership and process.
- Provide leadership and Process experience to efficiently lead the Application Development Towers the American IT Shared Service Center in Mexico.
- Lead and manage a team of qualified Specialists located in Mexico.
- Compliance with corporate standards and processes of the Americas Application Portfolio.
- Implement and manage a core set of resources responsible for leading technologies
- Responsible for Operations, Project Go-Live (hand-over to production) Post Go-Live and permanent lifecycle management.
- Assure Quality and performance of external Service Partners providing Application support / development
- Technical SLA/OLA Management, effectively manage project timelines and budget.
- Security control of the external Service providers providing Application support / development
- Closely align and work with Americas BU teams to deliver the overall IS agenda
- Define Organization test goals and test strategy, evaluate and align with larger IS strategy
- Effective status reporting and interaction with senior management
- Managing Cost of Quality (CoQ)
- Management of financials of provided services, incl. service budgeting & forecasting, cost center management, license control and optimization.
- On-going optimization of all Applications Services delivered from the center in close alignment with the Americas IT Management Team and global functional towers
- Represent the IS Delivery Centre as an attractive employer on the local market
- On-going screening of efficiency opportunities... e.g. sourcing, critical skill development, new technology adaption
- Ensure all new services are adhering to the Linde Standards. Authority to decide whether a service goes into production.

**Principal responsibilities**
- Service Delivery Responsibilities:

- Manage the Americas Application SSC Tower and act as single point of contact
- Responsible for coordinating Technical Change management related all Americas Applications in scope
- Ensure services are delivered as per SLA and customer expectations
- Hold regular meetings with Technical teams, peers about service quality and delivery.
- Participate in infrastructure changes/implementation support as required.
- Take on the role of technical project lead as part of bigger initiatives.
- Process related Responsibilities:

- Ensure process adherence and Compliance to Linde procedures & policies
- Ability to think, plan and execute within defined policies and objectives
- Ability to deal with process exceptions effectively - showing flexibility, good judgment, service orientation and risk management
- People Management Responsibilities:

- Decision-making on Salary & Band Fitment within the Team and across Center with HR
- Evaluation of IDP's, plan for Training Calendar and ensure participation of relevant team members
- Identification of High Potentials and Talent Management. Develop and Execute Retention Strategy, Succession Planning & other HR-related strategies from time-to-time.
- Perform Job Evaluation as part of Job Evaluation Committee
- Performance management of direct reports along with Functional Manager. Review the appraisals of all team members.
- Participate & be responsible as Management Team Member for - Rewards & Recognition process in the Center.
- Ensure utilization of team members
- Local Management & Functional Alignment Responsibilities:

- Responsible to ensure Functional alignment is working by participating/ ensuring regular communication with and between Functional Managers, Team Managers and Team Members on agreed basis and ensuring issues and conflicts are promptly addressed and handled.
- Ensure that all new members are taken through induction of the Alignment strategy & processes
- Ensure compliance with HR, Legal, IT Security and statutory norms laid down by the ocal authorities as well as the Group.
- Periodic catch-up and Quarterly review of operations of operations of all Applications that the role is locally responsible for.

**Required critical behaviors**
- Ability to manage and motivate a global team and build a relationship of trust within and across teams
- Strong Team & visible Leadership with influencing and conflict management skills
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