Customer Service

hace 4 semanas

Tlahuac, México Talento Estratégico A tiempo completo

**Estamos en busca de tu talento como **_**CUSTOMER SUCCESS**_- **Requisitos**:_- Experiência de 2 a 3 años en áreas de Customer Service- Inglés intermedio - avanzado- **Conocimientos**:_- Asistencia en áreas de Ventas- Atención a clientes- Seguimiento y control a actividades.- Manejo de ERP- Manejo de CRM- Madejo sistema de tickets- **Actividades**:_- Cotización de Refacciones, Servicios, Viáticos y Envíos que se asignan en la plataforma de tickets a Atención a Clientes- Seguimiento de Tickets con cotizaciones pendientes de autorizar por los clientes.- Contactar de manera verbal y escrita a los clientes que tengan tickets con cotizaciones pendientes, a fin de resolverles las dudas que pudieran presentar.- Realizar los pedidos en ERP de las refacciones y servicios autorizados por los clientes.- Revisión diaria del reporte de tickets generados con Orden de Servicio por áreas operativas, para determinar los que hayan utilizado refacciones o requieran facturación de algún servicio.- Reporteo recurrente a clientes, para informar estatus de sus servicios. - Revisión de Contratos de Soporte, Hardware as a Service, Software as a Service y Software Mantenance Fee vendidos por las áreas comerciales. - Registro y actualización de contratos en CRM, considerando la periodicidad del vencimiento, fecha de inicio, fecha de última facturación e importes a facturar- Contactar de manera verbal y escrita a los clientes con contratos con cargos variables para determinar los ajustes al contrato y a la facturación.- En caso de ser necesario, solicitar a los clientes las ordenes de compra y autorizaciones para proceder con la facturación.- Realizar el seguimiento a Facturación/ Cuentas por cobrar para que se generen las facturas de los servicios recurrentes- Mantener actualizada la base de datos de CRM de clientes con contratos recurrentes.- **Beneficios**:_- Salario: $20,000 brutos- Prestaciones de ley superiores- Horario de tiempo completo de Lunes a Viernes- Modalidad: Presencial- Zona de trabajo: Sur de CDMXTipo de puesto: Tiempo completoSalario: $20,000.00 al mesHorario:- Lunes a viernesLugar de trabajo: In person

  • Customer Service Agent

    hace 3 semanas

    Tlahuac, México Marriott International - Customer Engagement Center A tiempo completo

    Marriott Customer Engagement Center. Mexico City.As a Customer Service Agent, you will be a part of the biggest hospitality company in the world by help our customers with their reservations for over 30 different hotel brands, answer questions about the properties and our rewards program.**Minimum criteria for the Customer Service Agent**:100% English...

  • Customer Service

    hace 2 semanas

    Tlahuac, México OPL LOGISTICA DEL VALLE DE MÉXICO A tiempo completo

    SE PARTE DE NUESTRO EQUIPO DE TRABAJO, SOMOS UNA EMPRESA LÍDER EN TRANSPORTE SOLICITAMOS: Customer Service **Requisitos**: - Escolaridad: Superior concluida - Experiência mínima de 2 años - Indispensable experiência en Transporte y Logística - Disponibilidad de horario - Dominio de paquetería Office ACTIVIDADES: - Cotización de solicitudes del...

  • Customer Service Analyst

    hace 1 semana

    Tlahuac, México McCormick A tiempo completo

    **Customer Service Analyst** You may know McCormick as a leader in herbs, spices, seasonings, and condiments - and we’re only getting started. At McCormick, we’re always looking for new people to bring their unique flavor to our team. McCormick employees - over 14,000 of us across the world - are what makes this company a great place to work. We are...

  • Customer Service Rep. I

    hace 4 semanas

    Tlahuac, México Alcon A tiempo completo

    Principal Responsibilities:- General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including:- Remote Customer Service: Providing customer service and support via phone, online chat, or text including:- Call center-based customer support...

  • Customer Service Rep. I

    hace 16 horas

    Tlahuac, México Alcon A tiempo completo

    Principal Responsibilities: - General Customer Service includes post-sale technical and/or non-technical customer service and support across multiple sub-families for business and/or end-consumer customers including: - Remote Customer Service: Providing customer service and support via phone, online chat, or text including: - Call center-based customer...

  • Customer Service Agent

    hace 2 semanas

    Tlahuac, México City Unscripted A tiempo completo

    **Customer Service Agent for City Unscripted****Salary**: MXN 80-84 per hour (30-40 hours weekly, spread over 5 days)**Exciting Job Opportunity: Become Our Remote Customer Service Agent**Are you a proactive individual with a passion for travel? Do you enjoy engaging with people from around the world? We are looking for a Remote Customer Service Agent who...

  • Customer Service Representative

    hace 2 semanas

    Tlahuac, México ZIM A tiempo completo

    Innovative Shipping Dedicated to YouAre you ready to join a global shipping company and work with people all around the world?ZIM is an innovative company, agile and results-driven, using advanced digital tools to provide the best personalized customer experience - being at the right place, at the right time.Main Role:As CSR (Customer Service Representative...

  • Customer Service Administrator

    hace 1 semana

    Tlahuac, México PPG Industries A tiempo completo

    **PPG Industries**:**State of Mexico**:The** agreements coordinator **will be in charge of generating reports, sales analysis, monitoring commercial agreements and process improvements. You will report directly to the customer service chief. This position is based in Tultitlan, Estate of Mexico.**Key Responsibilities**- Review and manage purchase orders to...

  • Customer Service Representative

    hace 2 semanas

    Tlahuac, México Evolve CX A tiempo completo

    Customer Service RepresentativeCompany Overview:We are a new generation of BPO combined with a CX consultancy firm focused onthe disruption of the industry based on the Tech/Startup world’s needs. Backed byentrepreneurs, founders and domain experts, we provide solutions for startupcompanies who need to outsource processes overall, we focus on...

  • Customer Service Representative

    hace 3 semanas

    Tlahuac, México Soorcing A tiempo completo

    Are you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where multitasking and critical thinking are key? If so, we're looking for a skilled Customer Service Representative with a strong background in customer care, order management, and account support to join our dynamic team.**Key...