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Market Leader
hace 1 mes
Aircall is a unicorn AI‑powered customer communications platform used by 22,000+ companies worldwide to drive revenue, faster resolutions, and scale. We’re redefining what a customer communications platform can be—by combining voice, SMS, WhatsApp, and AI into one seamless workspace. Our momentum comes from a simple but powerful idea: help every customer‑facing team work smarter, not harder. Aircall’s AI Voice Agent automates routine calls, AI Assist streamlines post‑call tasks, and AI Assist Pro delivers real‑time guidance that helps people do their best work. The result—companies grow revenue, deliver faster resolutions, and scale service. We’ve built a product customers love and a business that scales fast. Aircall operates in nine global offices: Paris, New York, San Francisco, Sydney, Madrid, London, Berlin, Seattle, and Mexico City and is backed by world‑class investors. Our teams ship AI innovation faster than ever and expanding across new product lines and markets. At Aircall you will join a company in motion—ambitious, profitable, and product‑driven—where impact is visible, decisions are fast, and growth is real. How We Work at Aircall At Aircall we believe in customer obsession, continuous learning, and delivering extraordinary outcomes. We value open collaboration, taking ownership, and making smart, informed decisions with speed and precision. If you thrive in a fast‑paced, team‑driven environment where curiosity, trust, and impact matter you’ll fit right in. About this Role Aircall is seeking a Market Leader to lead our fantastic LATAM Team and make a significant impact. This role includes both the direct / indirect management of all AEs, AMs, BDRs and PAMs, along with dotted line management of Field Marketing. You will be responsible for defining the strategic direction of Aircall for LATAM. You are a strong people manager, passionate about designing and scaling a successful Sales organization to support our extensive growth and meet the changing needs of our customers. You’re an expert in LATAM Go‑To‑Market with experience collaborating with Marketing, Partnerships, and Out‑Bound. The position is based in Mexico City. Key Responsibilities Lead and accelerate LATAM sales growth by forecasting, planning, and executing business strategies aligned with our growth strategy. Work closely with senior leadership to translate our company vision and strategy into the LATAM market. Partner with Marketing, Success, Partnerships, Product, Tech to select, evaluate, and approve opportunities for growth in the LATAM market. Drive organizational change and the scale of our organization through forecasting reports on key metrics. Build a world‑class sales organization for LATAM: lead and organize the Sales Teams, optimize the use of resources, time and budget. Prioritise employee engagement and create an environment conducive for the Aircall culture to flourish. Develop a thorough understanding of the Aircall product, market, industry, and competitors. Qualifications Previous experience successfully leading and scaling a B2B SaaS sales team in LATAM. Expert on the LATAM market and leverage existing network. Demonstrable and impressive track record of growing revenue / ARR through a strategic B2B SaaS sales in LATAM. Significant experience in the SMB and Mid Market worlds. Previous experience in consultancy or as an analyst is a plus. Substantial commercial experience working in diverse sales leadership roles, driving and implementing sales strategy and revenue growth. Experience working with channel and technology partners is a plus. Proven experience utilizing an inspirational, and hands‑on leadership style to drive a high‑performing sales culture. Strong analytical skills and capacity to challenge other departments with empowered data. Results‑driven, team player with a hard‑work mentality, ability to use own initiative, self‑prioritize, and a good sense of humor. Why Join Us? Key moment to join Aircall in terms of growth and opportunities. Our people matter; work‑life balance is important. Fast‑learning environment, entrepreneurial and strong team spirit. Other Highlights 45+ nationalities: cosmopolitan & multicultural mindset. Competitive salary package & benefits. DE&I Statement At Aircall we believe diversity, equity and inclusion—irrespective of origins, identity, background and orientations—are core to our journey. We pride ourselves on promoting active inclusion within our business to foster a strong sense of belonging for all. We’re working to create a place filled with diverse people who can enrich and learn from one another. We’re committed to ensuring that everyone not only has a seat at the table, but is valued and respected at it by providing equal opportunities to develop and thrive. We are strongly committed to hiring a diverse and multicultural team and encourage applications from traditionally underrepresented backgrounds. Candidate Privacy Notice We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. #J-18808-Ljbffr
