Genesys System Administrator
hace 2 semanas
Genesys System AdministratorWhat you’ll do:- Develop a robust strategy for the call center platform that serves the unique needs of Biolife and DD&T sectors.- Maintain high standards of performance, reliability, and scalability of the platform.- Collaborate with stakeholders to integrate new technologies and improve platform functionality.- Ensure superior customer service for Biolife Plasma and DD&T inquiries.- Strengthen relationships with stakeholders and gather feedback to enhance platform performance.- Serve as the main interface between end users and technical teams.- Enforce compliance with healthcare and technology industry standards.- Implement rigorous security protocols to protect data and ensure privacy.- Lead projects to expand and improve platform capabilities using innovative technological solutions.- Manage the adoption of new technologies to advance service quality and operational efficiency.
Preferred experience:- Bachelor s or Master s degree in IT, Computer Science, or related field.- Deep expertise in Genesis systems and call center technologies.- Strong project management skills in Data, Digital & Technology environments.- Comprehensive knowledge of regulatory standards applicable to healthcare and data security.- Excellent leadership and communication skills.Required Certifications:-Genesys Cloud CX Certification-Genesys Multicloud CX Certification-Genesys PureConnect Technical Certification
Why Cognizant?Improve your career in one of the largest and fastest growing IT services providers worldwideReceive ongoing support and funding with training and development plansHave a highly competitive benefits and salary packageGet the opportunity to work for leading global companiesWe are committed to respecting human rights and build a better future by helping your minds and the environmentWe invest in people and their wellbeing.We create conditions for everyone to thrive. We do not discriminate based on race, religion, color, sex, age, disability, nationality, sexual orientation, gender identity or expression, or for any other reason covered.At Cognizant we believe than our culture make us strongerJoin us now#BeCognizant #IntuitionEngineered
Igualdad de Empleo y Política de Acción Afirmativa:Cognizant es un empleador que ofrece igualdad de oportunidades. Todos los solicitantes calificados recibirán consideración para el empleo sin distinción de sexo, identidad de género, orientación sexual, raza, color, religión, origen nacional, discapacidad, estado de veterano protegido, edad o cualquier otra característica protegida por la ley.
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