Senior Client Receivable Analyst

hace 3 semanas

guadalajara, México Hewlett Packard Enterprise A tiempo completo
Senior Client Receivable Analyst

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.

Who We Are:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.

Job Description:

Ensures that the company converts revenue to cash by determining appropriate credit levels and collecting accounts receivable. Manages credit and collection processes, ensures compliance with company policy and legal requirements, assures process quality, and provides training and support. Analyzes customer's financial condition to determine credit limit and risk rating. Maintains ongoing relationships with high-value customers and sales organizations. Monitors e-commerce systems and credit card transactions to detect fraud. Ensures payments are collected in a timely manner and resolves issues and disputes that prevent customer payment.

Applies developed subject matter knowledge to solve common and complex business issues and recommends appropriate alternatives. Works on problems of diverse complexity and scope. May act as a team or project leader providing direction to team activities and facilitates information validation and team decision-making process. Exercises independent judgment to identify and select a solution. Ability to handle most unique situations. May seek advice in order to make decisions on complex business issues.

Responsibilities:

  • Uses financial statements to independently determine the financial condition of customers and decides credit limit recommendations for medium monetary value customers.
  • Manages accounts of customers with medium credit limits independently.
  • Resolves credit issues independently.
  • Presents credit recommendations to management.
  • Negotiates down payments with customers and the company sales staff to allow customers to purchase above their credit limit.
  • Analyzes and researches customer's receivables account delinquency and determines the type of communication method to facilitate payment.
  • Resolves disputes related to customer payment on delinquent accounts and negotiates and ensures payment from customer.
  • Recognizes trends for non-payment and resolves the issues by engaging internal partners at all levels.
  • Initiates the dispute resolution process with internal company partners and follows up to ensure resolution for the company and customer.
  • Analyzes at-risk customers and partners and recommends account strategies to prevent delinquencies.
  • May train new team members.

Education and Experience Required:

  • First level university degree with a focus in business or economics; MBA preferred.
  • 3+ years of experience in collections and managing high-level clients, especially in USA and Canada in Technology companies.
  • Advanced English Level.
  • Strong written and verbal communication, negotiation, and conflict resolution skills.
  • Advanced experience working with Excel (VLOOKUP, pivot tables, etc.) and data management.
  • Experience in Power BI is nice to have.

Knowledge and Skills:

  • Developed accounting knowledge.
  • Solid problem-solving skills.
  • Good computer skills.
  • Developed prioritization skills.
  • Solid understanding of risk mitigation tools.
  • Basic relationship building skills.
  • Basic influence skills.
  • Basic project management skills.
  • Basic leadership skills.
  • Advanced understanding of collection processes, financial principles, and channel partners.
  • Advanced understanding of the company's dispute management process.
  • Strong understanding of collection processes and financial concepts.
  • Strong understanding of customer's internal payment processes.
  • Strong influence skills.

What We Can Offer You:

Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial, and emotional wellbeing.

Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.

Diversity, Inclusion & Belonging
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.

HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer.

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