Technical Support Representative
hace 2 semanas
If you’re naturally a helper, enjoy assisting people with computer issues and are able to explain technical details simply, we’d like to meet you.Ultimately, you will be a person our customers trust. They will rely on you to provide timely and accurate solutions to their technical problems.**Responsibilities**- Research and identify solutions to satellite internet access.- Diagnose and troubleshoot technical issues, including account setup and network configuration- Ask customers targeted questions to quickly understand the root of the problem- Track computer system issues through to resolution, within agreed time limits- Properly escalate unresolved issues to appropriate internal teams tech support levels.- Provide prompt and accurate feedback to customers- Refer to internal database or external resources to provide accurate tech solutions- Ensure all issues are properly logged- Prioritize and manage several open issues at one time- Follow up with clients to ensure their internet access are fully functional after troubleshooting- Prepare accurate and timely reports- Document technical knowledge in the form of notes and manuals- Maintain jovial relationships with clients**Salary & Benefits**:- Base salary $14,500 MXN per month- Up to $3,000 performance Bonus- Training Bonus $3,000- $1,000 transportation bonus- 40 hrs for week- 2 days off- Food coupons- Life medical insurance- Permanent placement position / Direct hireTipo de puesto: Tiempo completoSalario: $14,500.00 - $19,500.00 al mesHorario:- Turno de 8 horasPrestaciones:- Descuentos y precios preferenciales- Estacionamiento de la empresa- Seguro de vida- Vales de despensaTipos de compensaciones:- Bono de asistencia- Bono de productividad- Bono de puntualidadPuede trasladarse/mudarse:- Monterrey, N. L.: Trasladarse al trabajo sin problemas o planear mudarse antes de comenzar a trabajar (Obligatorio)Experiência:- Call Center: 1 año (Obligatorio)- Tech Support: 1 año (Deseable)- Customer Service: 1 año (Deseable)Idioma:- Inglés (Obligatorio)Lugar de trabajo: Una ubicación
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Warranty Technical Support Representative
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Technical Support Representative
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Monterrey, México U hi A tiempo completo**TECHNICAL SUPPORT REPRESENTATIVE****MANDATORY TECHNOLOGIES**------------------ Proficient in a Data structure, Data modeling and SQL- Systems: Bigdata or Any cloud technology- Working knowledge on any programing or scripting language i.e. Python/HTML- Any visualization tool - QlickView/Looker/Tableau**MAIN EXPERIENCE REQUIRED**:-------------------- Degree...
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Technical Support Representative
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Monterrey, México U hi A tiempo completo**TECHNICAL SUPPORT REPRESENTATIVE** **MANDATORY TECHNOLOGIES** ----------------- - Proficient in a Data structure, Data modeling and SQL - Systems: Bigdata or Any cloud technology - Working knowledge on any programing or scripting language i.e. Python/HTML - Any visualization tool - QlickView/Looker/Tableau **MAIN EXPERIENCE...
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Technical Support Representative
hace 1 semana
Monterrey, México U hi A tiempo completo**Technology Support Representative** MANDATORY TECHNOLOGIES - Proficient in a Data structure, Data modeling and SQL - Systems: Bigdata or Any cloud technology - Working knowledge on any programing or scripting language i.e. Python/HTML - Any visualization tool - QlickView/Looker/Tableau Main Experience Required: - Degree in IT / Computer Science /...
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Technology Support Representative
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Technology Support Representative
hace 2 semanas
Monterrey, México Millerknoll A tiempo completoWhy join us? Our purpose is to design for the good of humankind. It’s the ideal we strive toward each day in everything we do. Being a part of HermanMiller means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows HermanMiller to support causes that align with our...
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Technical Support Associate
hace 2 semanas
Monterrey, México Celekta A tiempo completoDescription The Technical Support Associate will maintain long-term, trusting relationships with our customers by offering end to end technical support. The TSA ensures proper follow up and follow through for successful resolution of customer inquiries to deliver an excellent customer experience for internal and external customers. **Duties &...
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Technical Support Associate
hace 1 semana
Monterrey, México Celekta A tiempo completoDescriptionThe Technical Support Associate will maintain long-term, trusting relationships with our customers by offering end to end technical support. The TSA ensures proper follow up and follow through for successful resolution of customer inquiries to deliver an excellent customer experience for internal and external customers.**Duties &...
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Technical Support Associate
hace 2 semanas
Monterrey, México CELEKTA Consulting A tiempo completoDescripciónPosition Overview- The Technical Support Associate will maintain long-term, trusting relationships with our customers by offering end to end technical support. The TSA ensures proper follow up and follow through for successful resolution of customer inquiries to deliver an excellent customer experience for internal and external customers.**Duties...
