Consultant, Salesforce
hace 4 semanas
Overview Join to apply for the Consultant, Salesforce (Functional) role at ERM Key Responsibilities Support the delivery of Salesforce projects, ensuring timelines, quality, and client satisfaction. Allocate tasks, monitor progress, and ensure quality deliverables from the team. Assist in client discovery sessions to gather requirements and document findings. Translate business needs into solution requirements and functional specifications. Facilitate workshops and interviews for Salesforce implementations or enhancements. Act as the primary point of contact for clients, ensuring clear communication and managing expectations. Deliver training sessions to clients and internal teams. Maintain a chargeability level with billable hours to external clients. Travel as required based on client needs. Business Development Support proposal development, demos, and presentations for new opportunities. Build and maintain strong client relationships, identifying opportunities for additional services. Contribute to internal process improvements and strategic initiatives. Configuration Perform hands-on configuration and customization of Salesforce across core clouds. Design and deliver scalable solutions using Salesforce declarative tools (Flows, Lightning App Builder, etc.). Configure objects, fields, flows, automations, and profiles/permissions. Assist technical deliverables from team members. Support integration efforts using middleware tools such as MuleSoft. Ensure documentation (requirements, design specs, user guides) is complete and accurate. Support testing and quality assurance for configurations and customizations. Identify risks and lead change management efforts during delivery. Required Qualifications Bachelor’s degree in Computer Science, Engineering, Information Systems, Business, or related field (or equivalent experience). 2-4 years of Salesforce experience, including hands-on configuration and leading teams. Strong understanding of Salesforce object model, metadata, configuration, and permissions. Proficiency with declarative tools (Flows, Lightning App Builder, etc). Experience with core Salesforce clouds (Sales, Service, Experience). Familiarity with integration patterns and API usage. Experience managing competing priorities and deadlines. Fluency in English (Written and Verbal) Strong leadership, communication, and stakeholder management skills. Strong understanding of software development lifecycle. Preferred Skills Salesforce certifications (Administrator, Advanced Administrator, Platform App Builder, Sales/Service/Experience Cloud Consultant). Experience with API design and system architecture. Familiarity with CI/CD, source control, and release management. Agile/Scrum experience. Consulting or client-facing experience. Ability to mentor and develop junior team members. Exposure to sustainability-focused solutions (Net Zero Cloud). Benefits Competitive salary and benefits. Hybrid work environment with flexibility. Professional development and Salesforce certification opportunities. Collaborative, innovative, and mission-driven team culture. Apply Please submit your resume and a brief cover letter outlining your experience and interest in the role to (insert application email or link). Applications will be reviewed on a rolling basis. #J-18808-Ljbffr
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Customer Success Manager
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