Customer Support Onboarding Consultant
hace 7 días
**Job Type**: Full-time Perm**Shift**: Mon - Fri | 9am - 6pm - some weekends**About the company**:Welcome to Epos Now - we're a leading fintech business, with a mission to help small businesses grow and thrive using our cloud-based software. We are rapidly developing (with offices across the world), and want to expand our Onboarding teams to support further growth this year.**About the role**:A positive and confident communicator, with an excellent telephone manner, you will be the first interaction for many prospective customers looking for a tech-led solution to their challenges. As a member of the customer support team, you will play a key role in handling customer support calls to onboard new customers and resolve any queries timely and efficiently.**Responsibilities**:- Deliver training for new customers as part of their onboarding process- Take inbound customer support calls, answer webchats and tickets- Where appropriate, escalate and accurately record customer data- Conduct remote trouble-shooting and training sessions with clients- Develop and maintain an in-depth knowledge on all products and services- Working to call time and upselling targets, using a “soft sales” approach to proactively identify growth opportunities and attend to customer needs**Requirements**:- Driven and proactive - Can work independently and is determined to succeed (essential)- Organised - Manage diary, phone and update systems with great attention to detail (essential)- Resilient - Can bounce back from challenging customers, remaining calm and professional while dealing with volume calls (essential)- Personable - Able to keep calm and show empathy for customers (essential)- Tech-literate and knowledgeable - Have a basic understanding of Android, iOS and Windows Operating Systems, a basic knowledge or experience in using Google Suite, and an awareness of customer CRM systems and data input (preferred, not essential)**Benefits**:- Progression and increased basic salary through performance targets- Earn uncapped commission through an “inbound sales” approach- Life, medical and dental insurance- Exclusive retail, restaurants, travel and accommodation discounts- 24/7 access to health/well-being online centre- Long service and half annual awardsWhat are the next steps?Supplemental pay types:- Commission pay- Performance bonus**Experience**:- Customer service: 1 year (required)Work Location: Remote**Salary**: $421,300.00 - $635,093.00 per month**Experience**:- Customer Service: 1 year (required)- Account Management: 1 year (preferred)**Language**:- English (required)- Spanish (required)Work Location: Remote
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Desde casa, México Sirius Support A tiempo completo**Job Type**: Full-Time**Compensation**: $5 USD per hour**About the Role**We're looking for a customer-focused **Customer Support Specialist** to join our growing team. In this fully remote role, you’ll be the first point of contact for our users, helping them resolve product-related issues, guiding them through setup and troubleshooting steps, and...
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Entry Level
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Desde casa, México Sirius Support A tiempo completo**Job Type**: Full-Time**Compensation**: $5 USD per hour**About the Role**We're looking for a tech-savvy and customer-focused **Technical Customer Support Specialist** to join our growing team. In this fully remote role, you’ll be the first point of contact for our users, helping them resolve product-related issues, guiding them through setup and...
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Desde casa, México SkillNet Solutions Inc. A tiempo completo**Type of Employment**: Full Time**Work Location**: Mexico (remote)**Travel**: RequiredExpert Technical Support Consultant responsible for managing functional and technical activities and related to the Level 3 technical support, development, coding, configuration, maintenance (among others) of the Oracle Xstore modules and related...
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Desde casa, México SkillNet Solutions Inc. A tiempo completo**Type of Employment**: Full Time **Work Location**: Mexico (remote) **Travel**: Required Expert Technical Support Consultant responsible for managing functional and technical activities and related to the Level 3 technical support, development, coding, configuration, maintenance (among others) of the Oracle Xstore modules and related...
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IT Support Intern
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Desde casa, México Touch Support Inc. A tiempo completo**REQUIREMENTS**:- Experience is not required (We provide you with all the training)- The minimum education required: High School- Excellent communication skills in the English language- Solution-oriented mindset and passion for resolving problems.- Passion for working with people and helping them to get their stuff to work- Readiness to learn quickly, lend...
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Desde casa, México Synchtank A tiempo completoCustomer Support & Enablement SpecialistLocation: Remote (Mexico)Schedule: Mon – Fri: 4:00 PM – 12:30 AM CST (supporting global clients in U.S. and European time zones)Reports to: Customer Support Manager*All applications, cover letters, resumes and any other materials must be submitted in English in order to be considered for this role.About...
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Desde casa, México DEALERSHIP PERFORMANCE 360 A tiempo completoDealership Performance 360 está contratando Support Agents para onboarding de nuevos clientes por crecimiento.**Requisitos**:- Sexo indistinto- Experiência y buen conocimiento manejando hojas de calculo- Ingles avanzando o nativo - 100% hablado y escrito- Buena comunicación- Actitud de servicio- Excelente organización- Disponibilidad- Buenas habilidades...
