Customer Service Expert
hace 4 semanas
Hi, Guadalajara Wipro Technologies is looking for youWho are we?**Wipro**, a leading global information technology, consulting and business process services company, is looking for your talent to join into one of our projects.We are specialists in technology consulting, design, engineering and operations, and we help our clients realize their ambitions and build sustainable, future-ready businesses.If you have the desire to be part of large national and international projects and are ready to create a global impact, join us on the mission to build a brighter and more sustainable future for allWe are looking for a **Bilingual (ENG) Customer Service Expert Executive.****What you will do**:- Solving telephone requests from existing customers.- Providing information about products and services (additional services, tariffs).- Providing information on Billing for services and payments for customer's services.- Resolving customer complaints.- Work with Service Requests and their transfer to all competent departments (creation, sending, closing, informing the customer about the status of the request).**Mandatory Profile Requirements**:- 1 - 3 years of experience in Customer Care.- English Advanced level.- High School graduated.- Professional customer service skills : solution mindset, helping nature, passion for the customer and customer experience.- Fair written and verbal communication skills.- Critical thinking and logical thinking.- Ability to multitask and work under pressure.- Thinks outside of the box.- Demonstrated ability to be a fast learner and diligent worker.- Problem solving abilities.**Location**:Guadalajara, Jalisco.**Type of work**:100% On-site.Building address: Av. Cristóbal Colón 6013, Santa María Tequepexpan, 45601 San Pedro Tlaquepaque, Jal.**Schedule**:Monday to Friday only, 8 working hours from 7 AM to 7 PM.**Salary**:Up to $18,500.00 MN monthly.**What we offer**:- Life insurance- Major medical insurance- Dental insurance- Vision insurance- 30 days Christmas Bonus- Food Vouchers- All law benefits.- Two extra floating days.Pay: $18,000.00 - $18,500.00 per monthApplication Question(s):- Del 1 al 10 ¿Cual es tu nível de ingles hablado y escrito? (Idioma sera evaluado)- ¿Vives en ZMG y estas dispuesto(a) a trabajar de manera 100% presencial en la zona de Av. Cristobal Colon 6013, Tlaquepaque (Centro Sur, Tren Peri Sur)?- ¿Cuantos años de experiência tienes en el sector de Servicio a Cliente y Call center?- ¿Cuentas con disponibilidad para trabajar de lunes a viernes turno de 8 horas entre 7 A.M. y 7 P.M.?- ¿Tienes documento que prueba que minimo concluiste la Preparatoria/HighSchool/GED?Work Location: In person
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